Embrace the tranquility of the private beach and unwind by the outdoor pool at XELA.
Delightful Dining and Drinks
Indulge in local cuisine at the on-site restaurant and sip your favorite beverages at the bar/lounge or snack bar.
Enjoy complimentary Wi-Fi, concierge services, valet parking, and daily breakfast at this elegantly decorated hotel in Tulum.
✦HAPPI HIGHLIGHTS
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Great location
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Friendly staff
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Beautiful setting
At the hotel
Popular amenities
19 listed
24-hour front desk
Beach towels
Change of bed sheets (on request)
Change of towels (on request)
Concierge service
Couples/private dining
Free bicycles on site
Free breakfast
Free breakfast (local cuisine)
Free self parking
View all amenities
Dining & drinks
Snack bar/deli
Fitness & outdoors
On private beach
Outdoor furniture
Getting around & access
Free valet parking
Upper floors accessible by stairs only
Wheelchair accessible
Services & essentials
Free WiFi
Proposal/romance packages available
Snorkeling nearby
Review in focus
15 reviews
10/ 10
Amazing place and service. Can’t wait to come back with my gf. Secluded on the fun part of beach.
christopher · 2025-05-06
The guest experience
9.8out of 10 15 verified reviews
Loved most
Great location
Friendly staff
Beautiful setting
Elegant room decor
Delicious breakfast
Worth knowing — Variability in cleanliness feedback · Issues with air conditioning and hot water
How guests scored the stay
Location9.5
The hotel's location received high praise, with guests highlighting the beautiful and tranquil setting on the beach.
Overall Experience9.3
Most guests had an exceptional overall experience, highlighting the personalized service, stunning location, and comfortable stay.
Service9.0
Service was highly appreciated by guests, with comments emphasizing the friendliness and attentiveness of the staff.
Food and Beverage8.6
Food and beverage services received positive reviews, with guests praising the quality of the meals, especially the generous breakfast.
Room Quality8.0
Rooms were generally described as spacious, comfortable, and elegantly decorated, although some guests had issues with air conditioning and hot water.
Amenities7.2
Mixed feedback on amenities, with some guests appreciating the beach, pool, and restaurant, while others did not mention specific amenities.
Cleanliness7.0
Mixed reviews regarding cleanliness, with some guests mentioning it as a positive aspect and others not commenting specifically.
Value for Money7.0
Guests had varying opinions on the value for money, with some feeling it was expensive for what was offered and others mentioning the exceptional location.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 15 recent stays rated 8+
9.815 reviews
Favorite hotel on the beach
10/10
christopher · 2025-05-06
“Amazing place and service. Can’t wait to come back with my gf. Secluded on the fun part of beach. ”
Mexican Hygge
10/10
Emily · 2025-04-02
“Well designed boutique hotel with amazing staff. Paola is an excellent host and will go to great lengths to make your stay the most efficient and enjoyable. The hotel size is perfect and anything that is missing here can be supplemented with their partnerships with other nearby small hotels (Radhoo and La Valise). This place is a gem and we will be back.”
Guest review
10/10
Laurynas · 2025-03-11
“Everything was spectacular ”
Guest review
10/10
Candy · partner · 2024-11-23
“Amazing !! Everything was amazing ! The staff was incredible, went above and beyond for anything we needed! Amazing food too.
”
Guest review
10/10
JOSE ANTONIO · family with children · 2024-09-20
“Amazing !”
Guest review
10/10
Yudiana · family · 2024-07-08
“I love the aesthetics of the property! The rooms and location looked exactly like the images on Expedia.
The food and drinks were excellent; I wouldn't hesitate to stay here again. Isabel and Eddie made our stay very comfortable. ”
Guest review
10/10
Gizem · partner · 2024-06-27
“Was a pleasant stay. The living room area was our favorite!”
Guest review
10/10
Christian · partner · 2024-06-22
“Außergewöhnliche freundlicher Service sehr hilfsbereit. Sehr schöne Zimmer am Strand sehr gepflegt, trotz Seegrass wird täglich sauber gemacht, Handtücher hatten manchmal Flecken aber man erhält laufend neue und sehr viele Handtücher verfügbar. Absolut tolles Hotel und sehr empfehlenswert würde wieder kommen. ”
Guest review
10/10
Anthony · 2024-05-24
“Incredible! This is the BEST hotel in Tulum. SUPER quiet, VERY high end, very few rooms and spacious beach and pool. Breakfast is amazing and staff is THE best!”
Guest review
10/10
Justin · 2024-05-01
“Xela was a beautiful, peaceful, and an intimate stay. The staff went out of their way to accommodate us and our needs while we were there which made for a very relaxing and enjoyable trip. ”
Stop reading the reviews and JUST BOOK IT!
10/10
Aditi · 2024-04-24
“AMAZING. Complete luxury service. The rooms are spacious! It's a small hotel kind of built like a house, so there's cozy common spaces and a rooftop which are not crowded - very easy to relax. The service is impeccable - you get in touch with the staff via Whatsapp message. We just sent a text for fries and aperol spritzes when we were by the beach in a cabana, and they arrived shortly. All the staff are so friendly and warm! The beach is clean. The breakfast included is delicious. Don't hesisate - book this!”
Guest review
10/10
Maria · 2024-04-19
“Amazing stay at Xela!
We love everything, but the most amazing thing was the attitude of the staff. Being a brand new hotel XELA may experience some minor issues (like bad pressure of the shower), but the way they solve these issues is just top level. Special thanks to Emily who helped us with everything and even provided with an upgrade of the room to solve this issue with shower! A bottle of wine as a gift was very nice!
Rooms are perfectly decorated, we didn’t want to leave! Breakfast is very good with good coffee and choice from the menu.
The location is great - it is in quiet place, sometimes we were alone in the sea! But due to free bikes it is easy to get to any places around. They also provide valet parking which is great, as it is not an easy task in Tulum.
We can only envy ourselves that we stayed there: location, amenities, decor, vibe - everything was great! Do not miss sunset on their amazing rooftop!”
Guest review
8/10
Mirela · 2024-04-08
“The style of the hotel, its quite and modern.”
Guest review
10/10
Michael · partner · 2024-04-06
“Grandioses Hotel mit tollem Personal. Wir hatten eine wundervolle Zeit im Xela Tulum und können das Hotel uneingeschränkt weiterempfehlen.
Das gesamte Design des Hotels und der Zimmer ist enorm schön und von der Dachterrasse kann man sich einen wunderschönen Sonnenuntergang ansehen. Der zugehörige Strandabschnitt ist ebenfalls sehr schön. Alle Bars und Restaurants in Tulum Beach sind fußläufig sehr gut erreichbar. Zudem stehen auch kostenfreie Leihfahrräder zur Verfügung.
Emily und das gesamte Team haben einen großartigen Job gemacht.”
Guest review
10/10
sheldons · 2024-02-18
“new hotel. very good service. food and drinks. few kinks in new construction being worked out. ”
