Private Beach and Hot Tub:: Enjoy the luxury of a private beach and a large hot tub at El Cid Marina Beach Hotel, perfect for relaxation and soaking in the sun.
At the hotel
Exotic Pools and Bars:: Dive into the two outdoor pools with underwater caves and a unique swim-up bar, offering a refreshing experience for guests looking to unwind and have fun.
Dining & drinks
Gourmet Dining and Snack Bars:: Indulge in delicious seafood at La Marina Restaurant and Bar or grab a quick bite at one of the three snack bars, including The Beach Club, serving a variety of drinks and snacks.
Experience the ultimate blend of comfort and leisure at El Cid Marina Beach Hotel. Book now to secure your stay in paradise.
✦HAPPI HIGHLIGHTS
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Friendly, attentive staff (several named employees praised)
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Great food and plentiful breakfast options
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Beautiful, well-maintained rooms and grounds
At the hotel
Popular amenities
61 listed
24-hour front desk
Access to health care professionals
Air conditioning
Airport shuttle
Airport shuttle (additional charge)
Babysitting/child services
Bar
Beach
Business center
Car hire
View all amenities
Pools & wellness
Outdoor pool
Outdoor pool - seasonal
Swimming pool
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Fitness & outdoors
Garden
Golf course
Private beach area
Sun terrace
Terrace
Water sport facilities on site
Rooms & comfort
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Entertainment staff
Guest room sealed after cleaning
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Shuttle service
Shuttle service (free)
Valet parking
Guest services
Children's playground
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Cashless payment available
Designated smoking area
Face masks for guests available
Fishing
Paid WiFi
Room service
Snorkelling
WiFi available
Review in focus
166 reviews
9/ 10
El hotel es muy bueno, pero lo que lo hace magnífico es el personal que atiende, desde la recepción, los maleteros, el servicio de playa, simplemente genial.
ERNESTO SANTIAGO · family with children · 2026-09-06
The guest experience
9.4out of 10 166 verified reviews
Loved most
Friendly, attentive staff (several named employees praised)
Great food and plentiful breakfast options
Beautiful, well-maintained rooms and grounds
Pools, beach and on-site activities/entertainment
Family-friendly atmosphere and repeat guests
Worth knowing — Occasional service lapses (slow/no poolside drinks, understaffing) · At least one incident of strict/problematic check-in policy · Some reports of inadequate all-inclusive provisioning during busy periods · Intermittent internet connectivity issues
How guests scored the stay
Service10.0
Many reviewers praise staff by name (Raymundo, Juan Diego, Luis, Christopher, Eduardo) and describe attentive, friendly service; isolated but notable service lapses reported (check-in refusal, slow/no poolside drinks) which are outweighed by overwhelmingly positive staff feedback.
Location9.9
Strong positive mentions of beach and marina location, easy access to other El Cid properties via shuttle and pleasant grounds; location is a clear highlight.
Room Quality9.8
Multiple comments calling rooms 'beautiful' with great views and specific praise for one-bedroom units; consistent reports of well-maintained rooms.
Food and Beverage9.7
Frequent praise for plentiful breakfasts, tasty pool food (Calypso), and good restaurant options; one complaint about food availability during crowded service, but overall sentiment is strongly positive.
Overall Experience9.3
Majority of reviews describe a wonderful, fun, family-friendly stay with excellent staff and amenities; a few negative experiences (check-in dispute, inconsistent service at times) bring the overall slightly below the mean of top-category scores.
Cleanliness9.2
Rooms repeatedly described as 'pristine' and well kept; grounds maintained. No major cleanliness complaints in reviews.
Value for Money8.7
Many loyal repeat guests and positive overall experiences suggesting good value, but isolated complaints (poor all-inclusive experience, staffing issues) lower perceived value for some visitors.
Amenities8.6
Pools, activities, entertainment and bracelet activity praised, but some guests reported insufficient amenities/food availability and understaffing during busy times, so score is moderated.
Live guest feedback
Guest reviews
Mixed experiences
89% of 19 recent stays rated 8+
9.4166 reviews
Extremadamente grata experiencia.
9/10
ERNESTO SANTIAGO · family with children · 2026-09-06
“El hotel es muy bueno, pero lo que lo hace magnífico es el personal que atiende, desde la recepción, los maleteros, el servicio de playa, simplemente genial.”
Lugar perfecto no ocupas salir del hotel tienes todo
10/10
Beltran Meza · couple · 2026-06-03
“Todo es perfecto”
Beach Paradise
10/10
Dcpodan · Couples · 2026-04-09
“We are on our second day of our Mexican vacation and are staying at the El CID Marina Beach hotel. We have been at the beach all morning and are having such a relaxing time. The staff have been amazing, especially our palapa server, Raymundo, who has provided exemplary service. Raymundo is friendly, attentive and efficient. The supervisor, Juan Diego, also gets props for his professionalism, friendliness and service. These kind of employees create a lasting, positive memory, that will last long after our vacation is over. Both should be commended for their being Ambassadors of Goodwill.”
Terrible all inclusive
2/10
Passport44762653161 · Family · 2026-04-04
“The experience was terrible not enough food amenities to manage the amount of people that are there very poor customer service and lack of attention tocustomers very inconsistent. I would not recommend this hotel. Lack of staff, unable to get a drink poolside they would take an order and never return with your drink.”
This place has gone downhill
2/10
jsredzinski · Family · 2026-03-30
“I have been a loyal customer for over 10 years. We are traveling with my adult children who's plane was delayed (we have 2 rooms). I wad not allowed to check into my room because the other party was not here (the plane was delayed until tomorrow). We spent three hours arguing to even be allowed to check into our room. This trip and rooms have already been paid for, and they would not let us check into our room.”
LOVED IT!!
10/10
U3309QOcarolg · Couples · 2026-03-27
“We loved this hotel! The rooms are beautiful, food is excellent especially in the restaurants. activities are super fun and the hosts are great. We will be back for sure!”
My experience with the hotel
10/10
857cadet · Family · 2026-03-20
“Everything about the trip was such a good time! The food was great and the service was also great! Everyone is so kind and happy.”
Very fun,pools, beach, everything is so much fun and the people you are surrounded by are the best part
10/10
155tracet · Family · 2026-03-20
“Absolutely amazing! Couldn’t complain and the people and activities are amazing! I’ve came here for multiple years and this is my favorite part of the year!”
United States Erickson
10/10
shannoneN1088RV · Family · 2026-03-17
“I like Elcid because of people are freindely the rooms and the food are really good”
Elcid Marina
10/10
Relax16529724643 · Couples · 2026-03-17
“Food is good. Wait staff at pool are very friendly and eager to please. Our hotel 1 bedroom is the best. Bracelet activity was enjoyable.”
Magnificent Marina
10/10
stevensE1669ZS · Family · 2026-03-17
“El Cid Marina has been a great experience for our entire family, young and old! Great food, service and activities. Beautiful, well kept grounds help set the mood for relaxation and fun!”
Absolutely amazing
10/10
rbjazz72 · Family · 2026-03-15
“Spent 5 amazing weeks there! Blue skies every day and Smiles all around. This is our 3rd time there and it was fabulous. The rooms are kept pristine and we had a beautiful view of the Marina. The Manager and the staff are all there to assist you however they can. The Hotel has a Doctor who is very knowledgeable and Even speaks English. The Food at the Calypso Pool is delicious and Servers are awesome. Luis is the Highlight at the Pool. Fast Service and very entertaining. Must also mention Christopher, Eduardo all very attentive.
The breakfast is very plentiful with lots of fruit, eggs made to Order and lots of pastries. For supper you had the Choice of 2 Restaurants on Site as well as the 3 other El Cids that the free Shuttles will drive you to. For your own Protection watch your Step in Mazatlan and for sure get Travel medical insurance.
Would Go back. Thank You all for taking care of us.
Rita and Brian Johnson”
Great staff
10/10
beverleyf491 · Couples · 2026-03-13
“Our stay was wonderful. We love all the great staff. They look after all our needs. The entertainment team our a lot of fun. The only problem is the internet keeps bumping out.”
Marina is Family!
10/10
wiltsemom · Couples · 2026-03-12
“We have been staying at Marina for 25 years. The staff are like family to us! The resort is beautiful. Service is excellent!! We enjoy visiting with our friends and telling new visitors about how we love El Cid Marina. The fishing is outstanding and we enjoy all the events provided by the activities team especially, crafts, Spanish lessons, lotteria and black jack!! If you haven’t come to Mazatlan, plan your trip to El Cid Marina…they will welcome you like family!!!”
from canada
10/10
76lylag · Couples · 2026-03-12
“Staff very helpful. Good hreat”
OVERALL REVIEW OF RESORT
10/10
ariannaz498 · Couples · 2026-03-11
“Overall review of the resort:
Food: exceptional food, been to Mexico many times over the past 5 years and the food at the marina is the best food we have had at a resort. Drinks are not watered down and the bartenders are always willing to make us new drinks.
Staff: very friendly and willing to make you feel special on vacation. Alexis greeted us and showed us around, told us what we needed to know about the resort. Luis served us at the pool, always getting drinks and food for us. Manuel served us in the restaurant and always gave 10/10 service. Many staff members helped us throughout our stay and we appreciate all of it!!! Thank you for making our stay wonderful
Activities: played Mexican lotto, bingo and other activities. Staff had it organized and always made it fun. The activity crew gets a 10/10 from us.
Cleanliness: resort was spotless while we were here. No drink cups lying around, room was always clean with fresh towels. Pools were very clean.
They offered a free shuttle to other el cid resorts which we loved because you get a different experience and get to try other restaurants. There’s a free water taxi which is easy to take and go to the beach.
Would definitely come back!! And we are writing this review on Day 4/7 of our vacation.”
Loving El Cid at Mazatlan
8/10
ellensX7097XZ · Family · 2026-03-11
“It is always nice to be back at the El Cid Marina resort in beautiful Mazatlán. We love this resort because of the proximity to the vibrant city. There is so much to do. The resort is lovely with it's garden like setting, view of the marina, beach and the ocean.
The staff at this resort are always cheerful and helpful.
The activity program around the pool is fun and very well managed by the activities manager Dante and his team. There are crafts, pool games and exercises, stretching and more. My favourite activity is the Spanish Lessons taught by Dante. A 30 minute challenge always adapted to whatever level is needed in each class. This is a fun way to meet other guests and to learn a bit of the local language.
We have visited here several times and will certainly return!
One negative comment - El Cid has implanted a new restaurant reservation procedure where guests have to stand in line starting at 7:00 a.m. on Sunday mornings to have any hope of getting reservations at a popular hour (6 to 8 pm). Some folks have found ways to cheat the system and so even at 7:00 am certain restaurants are fully booked. Complaints to management have been made but no improvements have been made so far. For all the money we spend here (we are elite members) we find this process rather insulting.”
It’s not goodbye it’s see you again!
10/10
kurtr969 · Family · 2026-03-07
“The staff at El CID is always there to help make your stay enjoyable and stress free. We really enjoy the pool activities. Dante and Isys are the best!”
Wonderful resort, great activities and perfect location
10/10
silviagG2912PR · Family · 2026-03-07
“service and perfect location
We had an amazing stay and everything exceeded our expectations. From the moment we arrived, the experience was wonderful. The resort is beautiful, the facilities are very well maintained, and everything is extremely clean.
We loved the pool areas and the activities around the pool. The wave pool with volcanic rock and a waterfall is especially beautiful and creates a relaxing and unique atmosphere.
The private beach area is also very clean and well cared for, which made our time at the beach even more enjoyable. It is a perfect place to relax and enjoy the ocean.
The location is another big advantage. It is very easy to go out and explore nearby areas, including the Golden Zone, and it is also very convenient to take a trip to Isla de la Piedra.
The shuttle service was excellent, always punctual and very well organized, which made getting around very easy and comfortable.
Our room was comfortable and well equipped, and we appreciated how organized and pleasant everything was throughout the property.
What truly made our stay special was the staff. Everyone was incredibly kind, attentive, and always willing to help with a smile. Their service made us feel very welcome during our entire stay.
We truly enjoyed every moment and would absolutely return. We highly recommend this resort for a relaxing and memorable vacation with family.”
