Hotelaholic

Mazatlán · Sinaloa

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Av. Ernesto Coppel Campana 201, Mazatlán, Sinaloa, 82110

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Stunning Oceanfront Oasis

    Immerse yourself in luxury at Pueblo Bonito Emerald Bay, a lavish 4-star hotel sprawling over 20 acres with breathtaking views of the Pacific Ocean.

  • Luxurious Suites and Recreational Activities

    Indulge in spacious suites featuring kitchenettes, elegant bathrooms, and private balconies. Unwind at the 3 free-form swimming pools, hot tubs, gym, and children's pool area. Enjoy salon services, daily activities, and free shuttle to Pueblo Bonito Mazatlán.

  • Culinary Delights and Entertainment

    Savor exquisite dining at La Cordelier and the Emerald Grill. Experience theme nights, swim-up bars, and lounges for a delightful evening.

Book now and elevate your Mazatlan getaway at Pueblo Bonito Emerald Bay.

HAPPI HIGHLIGHTS

  • Excellent facilities and installations (pools, green areas)

  • Attentive and professional staff often praised

  • Spacious, well-maintained pools

At the hotel

Popular amenities

59 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Beach
  • Beachfront
  • Breakfast takeaway containers
  • Business center
  • Car hire
View all amenities

Pools & wellness

  • Heated pool
  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Garden
  • Golf course
  • Tennis court
  • Terrace

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Valet parking

Guest services

  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Tour desk

Services & essentials

  • Cashless payment available
  • Face masks for guests available
  • Family rooms
  • Mobile app for room service
  • Room service
  • WiFi available

Review in focus

294 reviews
10/ 10
El servicio de transportacion. La comida excelente
Ana · solo traveller · 2026-10-19

The guest experience

8.9out of 10
294 verified reviews

Loved most

  • Excellent facilities and installations (pools, green areas)
  • Attentive and professional staff often praised
  • Spacious, well-maintained pools
  • Good resort atmosphere for relaxation
  • Scenic views / vegetation
  • Perceived good all-inclusive value by many guests

Worth knowing — Inconsistent food quality; several guests reported poor meals · Slow internal transportation / long waits for carts and luggage transfer · Restaurant service sometimes inattentive or rude; long lines at drink stations · Occasional room odors and cleanliness issues (bad smells, bathroom cleaning) · Extra charges reported (e.g., beach loungers) affecting perceived value · Pool bar closing early

How guests scored the stay

  • Amenities10.0

    Pools, green areas, restaurant variety and overall facilities are repeatedly highlighted as excellent — guests frequently mention spacious pools, well-kept grounds and comprehensive resort amenities.

  • Overall Experience9.5

    Despite hiccups (food inconsistency, transport delays, occasional service lapses), most guests describe a very positive, relaxing resort experience driven by excellent amenities, grounds and generally attentive staff.

  • Location9.4

    Resort setting and grounds (areas verdes, views) are frequently praised. A few comments note the placement/location of specific rooms as inconvenient, but property location is otherwise excellent.

  • Value for Money9.1

    Many guests feel the all-inclusive package represents good value; some criticize food quality relative to price and extra charges (e.g., beach loungers), creating mixed perceptions but overall positive value.

  • Service8.9

    Many guests call staff attentive and professional; however recurring complaints about slow internal transport, luggage handling and some inattentive/rude restaurant servers reduce consistency — overall service remains strong.

  • Room Quality8.7

    Rooms are generally comfortable and the installations are appreciated, though some guests reported unpleasant room odors and localized issues.

  • Cleanliness8.2

    Common areas and pools often described as very clean, but multiple reports of room odors and bathroom cleaning issues (cucaracha smell, bad odors) lower this score slightly.

  • Food and Beverage7.4

    Food opinions are mixed to negative in multiple reviews: reports of poor quality, long waits at certain restaurants, and at least one guest getting sick contrast with other comments praising specific restaurant experiences.

Live guest feedback

Guest reviews

Consistent

86% of 14 recent stays rated 8+

8.9294 reviews
  • Vacaciones del 2026 a Mazatlan

    10/10

    Ana · solo traveller · 2026-10-19

    “El servicio de transportacion. La comida excelente”

  • Great experience

    10/10

    Robert · couple · 2026-10-09

    “Convince and availability to Get all inclusive-”

  • Buena comida y excelente atención

    9/10

    CARO · extended group · 2026-09-18

    “El servicio del personal, las instalaciones y la comida”

  • Guest review

    10/10

    laura · solo traveller · 2026-09-12

    “Está perfecto”

  • Guest review

    10/10

    meza gaucin · solo traveller · 2026-09-09

    “La comida fue lo.mejor”

  • Guest review

    8/10

    De Anda · extended group · 2026-09-01

    “las bebidas son de mala calidad”

  • Guest review

    10/10

    Estrada · solo traveller · 2026-08-20

    “Las instalaciones y atención al cliente”

  • Fui a relajarme pero hubo momentos en que me sentí incomoda y estresada.

    7/10

    Alejandra Cecilia · family with children · 2026-08-18

    “El restaurante donde desayunamos el segundo día ya estaba mejor, fue buffet y estaba muy variado, y se veía en mejores condiciones las instalaciones, pero el baño no tenia aire acondicionado y hacia un calor terrible. El servicio al cuarto es muy bueno es de las cosas mas rescatables de nuestra estancia.”

  • Estar en casa.

    10/10

    Alfonso · family with children · 2026-08-17

    “El espacio de las recámaras e instalaciones, está grande pero a la vez queda todo cercas.”

  • Guest review

    9/10

    Manuel Alejandro · solo traveller · 2026-08-15

    “Las instalaciones, estan excelentes, muy buena atención por parte del personal”

  • Sobrevalorado

    5/10

    Guardiola Mendoza · family with children · 2026-08-12

    “La habitación”

  • Excelente servicio

    10/10

    Juan Carlos · solo traveller · 2026-08-03

    “Todo, restaurantes y hotel en general”

  • En el restaurante vitro mucho del personas no tiene el don de atención a clientes

    8/10

    Joel Alejandro · family with children · 2026-07-24

    “La vegetación”

  • Excelentes instalaciones, pero creemos que están saturados.

    8/10

    Zamora Garcia · solo traveller · 2026-07-24

    “Las instalaciones, camas.”

View all guest reviews

Hotel info and reviews come from third-party sources.