Hotelaholic

Mazatlán · Sinaloa

Riu Emerald Bay - All Inclusive

Calzada Camaron Sabalo, Mazatlán, Sinaloa, 82110

Live availability

Book your stay

Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Beachfront Luxury

    Indulge in 5-star luxury at Riu Emerald Bay - All Inclusive. Enjoy a garden, shared lounge, and restaurant, along with amenities like a pool, sauna, nightclub, and kids' club.

  • Comfortable Rooms

    Relax in air-conditioned rooms with modern amenities including a coffee machine, minibar, safety deposit box, and flat-screen TV. Step out onto your private balcony to enjoy stunning views.

  • Relaxation and Entertainment

    Unwind in the hot tub or head to the beautiful Cerritos/Brujas Beach a few steps away. For some cultural exploration, visit Plazuela Machado just 17 km from the resort.

Book now for an unforgettable beach getaway.

HAPPI HIGHLIGHTS

  • Very friendly staff

  • Excellent location and beach access

  • Large buffet variety

At the hotel

Popular amenities

74 listed
  • 24-hour front desk
  • 24-hour security
  • Aerobics
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • BBQ facilities
  • Beach
  • Beachfront
View all amenities

Pools & wellness

  • Beauty Services
  • Hot tub/Jacuzzi
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Water sport facilities on site

Rooms & comfort

  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking

Guest services

  • Children's playground
  • Currency exchange
  • Invoice provided
  • Kids' club
  • Laundry
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Billiards
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Horse riding
  • Key card access
  • Live music/performance
  • Nightclub/DJ
  • Sun umbrellas
  • Themed dinner nights
  • Water park
  • Water slide
  • WiFi available

Review in focus

573 reviews
10/ 10
La variedad del bufet es enorme y todo delicioso.
melendez · solo traveller · 2026-07-24

The guest experience

8.6out of 10
573 verified reviews

Loved most

  • Very friendly staff
  • Excellent location and beach access
  • Large buffet variety
  • Nice pools and kids pool
  • Clean and organized hotel
  • Good specialty restaurant (Italian)

Worth knowing — Occasional cleanliness lapses (dirty sheets, bugs in pool) · Room issues (uncomfortable beds, broken phone, shower/AC problems) · Insufficient/slow elevators · Rude front desk / slow support for requests · Inconsistent buffet/drink quality · Confusion around restaurant reservations

How guests scored the stay

  • Location9.6

    Multiple mentions of a wonderful location and excellent beach access; a few rooms lacked views but location itself is highly praised.

  • Service9.4

    Staff frequently described as friendly and attentive (bartenders, waiters, Emilio at reception); some slow responses and a rude front desk incident noted but overall strong service sentiment.

  • Amenities9.2

    Pools and facilities are a highlight for many (options of pools, nice kids pool); some concerns about adult pool cleanliness and limited/few elevators causing delays.

  • Food and Beverage9.1

    Buffet variety praised and specific restaurants (Italian) singled out as excellent, though a few guests found buffet offerings and drinks (watered down) disappointing.

  • Overall Experience8.6

    Overall positive stays with guests planning to return and many calling the trip 'fabulous' despite isolated service/room issues; balanced positive sentiment.

  • Value for Money8.1

    Mixed signals: many enjoyed the all-inclusive convenience and variety, but some guests felt they didn't get what they paid for (drink quality, buffet inconsistencies).

  • Cleanliness7.8

    Generally reported as clean by several guests, but isolated issues (dirty sheets on arrival, dead bugs in adult pools) lowered perceived cleanliness.

  • Room Quality7.0

    Several room issues reported: uncomfortable beds and pillows, broken phone, shower repairs needed, old installations and inconsistent air conditioning, plus minibar not stocked on arrival.

Live guest feedback

Guest reviews

Mixed experiences

71% of 14 recent stays rated 8+

8.6573 reviews
  • Guest review

    10/10

    melendez · solo traveller · 2026-07-24

    “La variedad del bufet es enorme y todo delicioso.”

  • Guest review

    10/10

    Leyva · solo traveller · 2026-07-22

    “Las habitaciones y instalaciones”

  • We didn't get what we paid for.

    4/10

    Anna · family with children · 2026-07-13

    “Bartenders and waiters are very nice. Kids pool was nice. The adults only pools were gross, so many dead bugs in the pools.”

  • Guest review

    7/10

    María Guadalupe · solo traveller · 2026-07-03

    “Me gustó las albercas”

  • Guest review

    9/10

    German · solo traveller · 2026-07-01

    “Las albercas Los restaurantes El servicio”

  • Guest review

    9/10

    CORINA ELIZABETH · solo traveller · 2026-06-25

    “Las albercas había opcion de escoger”

  • Guest review

    10/10

    Erik Rafael · couple · 2026-06-19

    “Las instalaciones”

  • Guest review

    10/10

    Jose Roberto · solo traveller · 2026-05-16

    “Excelente el todo incluido, la comida en el restaurante italiano riquísima, la atencion excelente”

  • Riu emerald

    5/10

    Jocelinne · family with children · 2026-05-11

    “El personal es amable”

  • Fabulous trip and first time at the RIU in Mazatlan. Will definitely be back and book another stay.

    10/10

    oscar · couple · 2026-05-05

    “The friendliness of the staff. Hotel was very clean.”

  • Guest review

    9/10

    Carlos Oziel · solo traveller · 2026-04-30

    “Todo esta muy limpio y organisado simplemente llegas y a disfrutar nonte preocupas de nada mas”

  • A disfrutar un poquito más de la vida

    10/10

    Rojas · solo traveller · 2026-04-29

    “La habitación con vista al mar y que la salida del hotel al mar era excepcional, el personal del hotel era muy amable, Emilio en recepción y meseros en en el restaurante principal en el turno de mañana y tarde, era muy amables .. Todo fue excelente.”

  • Muy buena Experiencia

    9/10

    Espinosa García · family with children · 2026-04-29

    “La ubicación es maravillosa y la playa muy limpia y espectacular”

  • Sigue de largo si buscas descansar

    7/10

    Gómez · solo traveller · 2026-04-28

    “La vista”

View all guest reviews

Hotel info and reviews come from third-party sources.