Hotelaholic

Mazatlán · Sinaloa

The Palms Resort of Mazatlan

Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, Sinaloa, 82110

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Beachfront Paradise with Ocean Views

  • Luxurious Rooms with Spectacular Views

    Indulge in comfort and style in our air-conditioned rooms, each equipped with a cable TV, coffee maker, and safe. Choose between a balcony overlooking the serene ocean or the bustling city.

  • Convenient Amenities and Prime Location

    Relax by the outdoor pool with breathtaking ocean views, stay connected with free WiFi, and explore the area with ease using our car hire services. Located in the vibrant Golden Zone, The Palms Resort is just minutes away from El Cid Marina and the city centre.

Experience the perfect blend of relaxation and convenience at The Palms Resort of Mazatlan. Book your stay now for an unforgettable beachfront getaway.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Nice pool area

At the hotel

Popular amenities

58 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Bar
  • Beach
  • Beachfront
  • Car hire
  • CCTV in common areas
  • Cleaning standards that are effective against Coronavirus
View all amenities

Pools & wellness

  • Infinity pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Food delivered to guest room
  • Fruits
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness facilities
  • Garden
  • Sun loungers or beach chairs

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Free WiFi
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Shallow end
  • Sun umbrellas
  • WiFi available

Review in focus

1,867 reviews
9/ 10
Los trabajadores muy atentos siempre, la atención fue muy buena, todo muy limpio y ordenado..
ANDRES FERNANDO · family with children · 2026-10-24

The guest experience

8.7out of 10
1867 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Nice pool area
  • Comfortable rooms

Worth knowing — Parking inconveniences · Issues with cleanliness · Poor food quality

How guests scored the stay

  • Location9.3

    Excellent views and access to the beach, though parking was inconvenient.

  • Service9.2

    Guests appreciated friendly and helpful staff, though there were complaints regarding check-in assistance.

  • Overall Experience8.9

    Positive experiences overall despite some noted concerns.

  • Amenities8.8

    The pool area and view received positive feedback, but some desired more all-inclusive options.

  • Room Quality8.7

    Room amenities were generally comfortable, with some complaints about air conditioning.

  • Value for Money8.7

    Overall considered reasonable for the offerings, despite some issues.

  • Cleanliness8.3

    Noted issues with water on floors and presence of pests in some rooms.

  • Food and Beverage7.8

    The quality of food at the restaurant was poor, with limited service hours.

Live guest feedback

Guest reviews

Remarkably consistent

92% of 13 recent stays rated 8+

8.71867 reviews
  • Comodidad y servicio

    9/10

    ANDRES FERNANDO · family with children · 2026-10-24

    “Los trabajadores muy atentos siempre, la atención fue muy buena, todo muy limpio y ordenado..”

  • Ahhhh.

    9/10

    Gage · solo traveller · 2026-10-21

    “I loved the pool area. It's beautifully designed, with one large pool connected to a dining area looking out on the ocean and a smaller infinity pool right on the water. I opted for a room with a balcony and sea view that I truly enjoyed, especially for sunsets and early mornings. The room had great WIFI reception, a mini fridge (so handy in tropical weather), and a tv with a few English-language channels - although it's doubtful you'll want to be indoors much! The best part perhaps is that with an on-site restaurant, a person doesn't have to go ANYWHERE if they just enjoy relaxing at the beach.”

  • Guest review

    8/10

    GALLEGOS CASTILLO · family with children · 2026-10-21

    “Me gustaron las instalaciones”

  • Genial

    10/10

    María Teresa · family with children · 2026-10-19

    “Para mí es nuevo el restauran panamá muy buena atención y beneficios para los huéspedes tener ese beneficio hay mismo en el hotel 👍”

  • Guest review

    7/10

    Luis · solo traveller · 2026-10-17

    “La ubicación”

  • Guest review

    10/10

    Juan Luis · family with children · 2026-10-17

    “El área d la alberca”

  • Guest review

    10/10

    Juan Luis · family with children · 2026-10-17

    “El restaurante”

  • Guest review

    9/10

    sandra teresa · family with children · 2026-10-15

    “Su ubicación e instalaciones en general todo muy bien lo único por el huracán muy complicada disfrutar la playa su exelente alberca. En general todo muy bien”

  • Molestia marcando y tocando en la habitación desde temprano

    8/10

    Sevilla · family with children · 2026-10-14

    “El precio y las instalaciones”

  • Si me ospedo otra ves

    9/10

    Valdez Gaona · extended group · 2026-10-13

    “Muy buen servicio Exelente trato del personal”

  • Guest review

    8/10

    osvaldo ivan · family with children · 2026-10-10

    “Todo Bien”

  • Guest review

    10/10

    Hernandez rojas · solo traveller · 2026-10-09

    “Si ubicación”

  • Sumamente agradable

    9/10

    María Eugenia · extended group · 2026-10-09

    “Muy ricos los desayunos y excelente ubicación”

View all guest reviews

Hotel info and reviews come from third-party sources.