Indulge in relaxing massages and facials without ever leaving the hotel. Treat yourself to a pampering session for the ultimate relaxation.
Fine Dining and 24-hour Room Service
Experience exquisite meals at the hotel's restaurant or enjoy delicious dishes in the comfort of your room anytime with 24-hour room service. Don't forget to visit the bar/lounge for your favorite drinks.
Convenient Location and Upscale Amenities
Situated in the heart of Mérida, Hotel Hacienda VIP offers premium services like complimentary wireless internet, concierge assistance, and business facilities. With a short distance to major attractions, this upscale hotel ensures a memorable stay.
Book your stay at Hotel Hacienda VIP now and elevate your Mérida experience with luxury and convenience at your fingertips!
✦HAPPI HIGHLIGHTS
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Great location
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Spacious rooms
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Good value for money
At the hotel
Popular amenities
14 listed
24-hour front desk
Breakfast available (surcharge)
Concierge service
Free newspapers in lobby
Free WiFi
Garden
Luggage storage
Mosquito nets
Multilingual staff
Safe-deposit box at front desk
View all amenities
Fitness & outdoors
Terrace
Safety & cleanliness
Smoke-free property
Getting around & access
Wheelchair accessible
Guest services
Tours/ticket assistance
Review in focus
122 reviews
10/ 10
This hotel is conveniently located near downtown and also Paseo Montejo. We walked to all the places from the hotel and the personnel from the hotel is very nice. We arrived at 11:30 pm and Albert received us, he was very helpful with information, Jaime also was very good. Sofia the masseuse is excellent.
Ivan · 2025-10-02
The guest experience
9.4out of 10 122 verified reviews
Loved most
Great location
Spacious rooms
Good value for money
How guests scored the stay
Location10.0
Location is super convenient.
Room Quality9.6
Rooms are spacious and nice.
Value for Money9.6
Price was great.
Service9.5
Standard quality for this hotel tier.
Overall Experience9.5
Enjoyed our stay and will be back.
Cleanliness9.1
Standard quality for this hotel tier.
Amenities9.0
Standard quality for this hotel tier.
Food and Beverage9.0
Standard quality for this hotel tier.
Live guest feedback
Guest reviews
Mixed experiences
90% of 20 recent stays rated 8+
9.4122 reviews
Guest review
10/10
Ivan · 2025-10-02
“This hotel is conveniently located near downtown and also Paseo Montejo. We walked to all the places from the hotel and the personnel from the hotel is very nice. We arrived at 11:30 pm and Albert received us, he was very helpful with information, Jaime also was very good. Sofia the masseuse is excellent.”
Guest review
10/10
Maria · 2025-08-16
“I enjoyed our stay at the Hacienda. Location is super convening and the property is large , rooms are spacious and nice. Price was great. Will be back on next visit to Merida ”
Guest review
8/10
Susana · 2025-06-23
“Well restored historical building. It felt very private. We never had to share a pool with other guests as they were all located in different quarters. My two kids and I had a great stay. They also enjoyed the breakfast on premise.”
Haven in Mérida
10/10
SeamusG837 · Couples · 2025-04-16
“We had an excellent stay here. It is like a haven in Merida. Rooms are a great size with lots of original features - beautiful tiles, lighting and great pools.
Staff were extremely friendly. I wouldn’t hesitate to book here again if I visited Mérida again.”
Guest review
10/10
Quincy · partner · 2025-02-07
“In all of our years of traveling throughout Mexico. The Hotel Hacienda VIP was one of the nicest, well staffed, convenient, beautiful, well appointed, colonial hotels we've ever experienced. The entire staff and the owners were so personable, knowledgeable, kind, courteous and willing to help with any issues or questions. I have to single out Armando and Lucy. They were so helpful throughout our entire stay at the hotel. Lucy helped arrange our return shuttle ride back to the airport. And Armando was just an all around help with whatever we needed. He was always there to lend assistance whenever needed. We never got to introduce ourselves to the maid, but she was absolutely lovely. The two owners of the place were also incredible to work with. They were always available for any questions or issues and always with a smile on their faces. I would highly recommend a stay at The Hotel Hacienda VIP. Thanks, Quincy Bissic”
A+ service, accommodation, & location
10/10
Ali · 2025-01-16
“We will be back here when we return to Merida! Albert and Isaac and crew could not have been more accommodating, and we absolutely loved our VIP suite. It surpassed expectations. Ideal location, too. We can't wait to go back!”
Beautiful
10/10
chantal · 2025-01-08
“I really enjoyed this hotel except the mattress was too hard for me and my husband. We would have liked a more comfortable bed. The style was beautiful and exotic and extremely clean. The staff were very friendly and helpful.
If you want something different than the traditional style hotel, this is the place. Also very centrally located.”
Guest review
10/10
Miguel · 2024-12-31
“I really recommend the Hotel, it's a wonderful place. ”
Guest review
8/10
Fadi · partner · 2024-12-04
“Great location downtown , priced in the high end , convenient to explore downtown ! Fantastic staff … but as I always say when you book a boutique hotel in a historical building set your expectations accordingly to what amnesties you will get ! If you prioritize comfort , stick to the big chain hotels ! Otherwise it’s an enjoyable exploration ”
Guest review
10/10
Elizabeth · partner · 2024-11-17
“Beautiful hotel in the central area of Merida ”
Great staff and lovely rooms
10/10
eversleyelpie · Couples · 2024-02-09
“Lovely hotel. The staff were terrific. When we arrived they parked our car in the car park around the corner as it was raining heavily. They were very helpful and friendly. Breakfasts were delicious and definitely filled you up for the day. The pool was well maintained and the location is ideal for sightseeing and restaurants nearby.”
Guest review
10/10
Alexandra · family · 2023-11-11
“The staff was warm, helpful and friendly and made my father and me incredibly welcomed and comfortable. The two rooms we rented were gorgeous and the pool was clean and felt private. Couldn’t imagine a more pleasant time in Merida.”
Guest review
10/10
Maureen · partner · 2023-10-18
“The suit was as one would expect, a real 4 star”
Guest review
10/10
JUAN · family · 2023-07-10
“I feel like my own Home!!!”
Guest review
10/10
Jacques · partner · 2023-06-13
“Liked the staff and the breakfast options that were available. The hotel only had 3 floors but the steps were a little challenging due to curvature and incline of steps. There were also a number of mosquitoes in the room.”
Excellent Service
10/10
michellepZ152XJ · Couples · 2023-05-17
“This hotel is picturesque and very centrally located. The room was spacious and we had a large balcony overlooking the courtyard with the pool. The best part of this stay was the staff of the hotel. They could not have been nicer, more welcoming and gracious. The two workers at the bar in the afternoon were so friendly and provided excellent service as well as great information about the places to go nearby. Though the weather was quite hot, we were able to walk anywhere we needed in the area as the hotel was surrounded by bars, shops and restaurants. We will definitely stay again on our next trip. ”
Pictures far from reality
2/10
682ferp · Couples · 2023-04-02
“Terrible experience!!!! The pictures are far from reality, at least our room was nothing like them. Public areas aren’t as beautiful al the photos.
Bad customer service. It was such a bad experience, we preferred to move to another hotel eventhoughWe don’t recommend it.”
A Special and Well Located Hotel
10/10
juliefG6023LF · Couples · 2023-02-08
“Located half way between the Grand Plaza and Santa Ana Park & Paseo de Montejo. We could easily walk either way quickly to get to museums, restaurants, Merida English Library, historic mansions, walking tour starting locations and shops.
Staff at Hotel Hacienda Merida were friendly, helpful and made sure we were comfortable, assisted arranging tours, taxis and answered any questions.
Breakfast had flexibility between cereals, fruit, breads and preparation of eggs/ham.
Room large and comfortable. Lovely courtyard with plunge pool.”
Guest review
10/10
Ellen · family · 2023-02-03
“We stayed at the Hotel Hacienda and the Hotel Hacienda VIP, which are next door to each other - and both are amazing. Beautiful rooms, private balconies and pools, and wonderful and kind staff. Really wonderful hotel that I highly recommend.”
Guest review
4/10
Delia · partner · 2022-07-20
“The room was in poor condition,
no amenities at all. Not even the basic. ”
