Relax and unwind with massages and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Exquisite Dining Options
Satisfy your appetite at Sharing Traditions, a poolside restaurant which features a bar/lounge and a garden view. Dining is also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar.
Comfortable and Elegant Accommodations
Make yourself at home in one of the 7 individually decorated guestrooms, featuring espresso makers and Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Book now for a luxurious stay at Merida Santiago Hotel Boutique, where elegance meets comfort in the heart of Mérida.
✦HAPPI HIGHLIGHTS
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Exceptional cleanliness
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Outstanding service
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Amazing food quality
At the hotel
Popular amenities
33 listed
Access to nearby outdoor pool
Accessible shuttle
Airport transportation - pickup (surcharge)
Beach towels
Breakfast available (surcharge)
Concierge service
Couples/private dining
Designated smoking area
Express check-in/check-out
Express check-out
View all amenities
Pools & wellness
Health or beauty spa nearby
Pool sun loungers
Pool umbrellas
Dining & drinks
Snack bar/deli
Fitness & outdoors
Garden
Outdoor furniture
Terrace
Safety & cleanliness
Multilingual staff
Getting around & access
No accessible shuttle
Wheelchair accessible
Guest services
Front desk (limited hours)
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free reception
Free WiFi
Gift shops or newsstand
Mosquito nets
Proposal/romance packages available
Reception hall
Shopping on site
Water dispenser
Wedding services
Review in focus
76 reviews
10/ 10
This place made our stay in Merida the best ever! We had a room with a private patio that was superb. It was spacious, the cleanliness was unparalleled, the room had everything you could need-fresh towels and room service every day, tv, blanket, toiletries, coffee AND homemade complimentary cookies! The staff and owners are AMAZING! They will be sure you have the best experience. We had breakfast, dinner and drinks at the restaurant downstairs EVERY night and the food WILL NOT disappoint! OMG! Every meal was ⭐️⭐️⭐️⭐️⭐️! There is a pool, cooking classes, tequila tasting and a garden! It is truly an oasis in the city and I will definitely stay here again when I am in Merida. It would be a pleasure.
Tamara · family · 2025-08-25
The guest experience
9.8out of 10 76 verified reviews
Loved most
Exceptional cleanliness
Outstanding service
Amazing food quality
Great amenities
How guests scored the stay
Location9.9
It is truly an oasis in the city.
Cleanliness9.9
The cleanliness was unparalleled.
Food and Beverage9.9
Every meal was ⭐️⭐️⭐️⭐️⭐️!
Service9.9
The staff and owners are AMAZING! They will be sure you have the best experience.
Overall Experience9.9
This place made our stay in Merida the best ever!
Amenities9.6
There is a pool, cooking classes, tequila tasting and a garden!
Room Quality9.6
We had a room with a private patio that was superb and spacious.
Value for Money9.6
Standard quality for this hotel tier.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 20 recent stays rated 8+
9.876 reviews
Guest review
10/10
Tamara · family · 2025-08-25
“This place made our stay in Merida the best ever! We had a room with a private patio that was superb. It was spacious, the cleanliness was unparalleled, the room had everything you could need-fresh towels and room service every day, tv, blanket, toiletries, coffee AND homemade complimentary cookies! The staff and owners are AMAZING! They will be sure you have the best experience. We had breakfast, dinner and drinks at the restaurant downstairs EVERY night and the food WILL NOT disappoint! OMG! Every meal was ⭐️⭐️⭐️⭐️⭐️! There is a pool, cooking classes, tequila tasting and a garden! It is truly an oasis in the city and I will definitely stay here again when I am in Merida. It would be a pleasure. ”
Guest review
10/10
Daniel · family · 2025-03-12
“This property is a true gem. It was like a hidden oasis with incredible food. The owner and staff were magnificent. We stayed for 4 nights while visiting our son and could not have felt more rejuvenated and relaxed. ”
Guest review
10/10
Paul · partner · 2025-02-09
“The check-in was smooth. They reached out to us earlier asking when we would arrive. The room is very nice. We had tacos and empanadas by the pool at the on-site restaurant. Service and food are excellent.”
Guest review
8/10
William · 2024-07-23
“If like me you vacation at a hotel for a nice room to sleep in but not to spend your whole time there and thus requiring a lot of amenities and luxury, then this place is quite nice. The kitchen and hotel staff are excellent, friendly and anxious to please. Food fantastic for a small hotel. Peaceful locale and walk to points of interest. The only improvement would be hot water instead of luke warm (but the Merida heat makes it tolerable) and better toilet flushing (both of which are not uncommon). Great value for the money. I spent 5 nights. Give them a try!”
Guest review
10/10
Adam · family · 2024-05-29
“Very nice people!”
Guest review
10/10
Stephen · family · 2024-03-15
“The staff (Michelle and Masimo) were exceptional in answering questions, booking tours, and arranging for a pleasant stay!”
Guest review
10/10
Anthony · partner · 2023-10-15
“Very quiet location with a 10 minute walk to restaurants and bars. Alternatively UBER is always within 5 minutes. We parked our car directly outside in a reserved space. Market, supermarkets and ATM just around the corner. Really enjoyed our 4 nights there”
Guest review
10/10
Emma · family · 2023-09-06
“Property was lovely but the staff was the best part, every one we met working behind the desk or in the restaurant was so nice and helpful! ”
Amazing boutique hotel
10/10
Scott · 2023-02-21
“Great service and the room was absolutely as advertised. Wish we had more time to spend there. Staff was great and suffered through our poor Spanish. 😳
Marisol was very helpful!!”
Guest review
10/10
Atzela · partner · 2022-06-01
“This property is a piece of paradise in the middle of Merida. The bed and pillows were comfortable. The towels were plush, plenty of fresh drinking water. Breakfast was EXCELLENT. The only negative comment I have is about the air conditioning in the room. When we checked in, the room was on fire. And the bathroom was like a sauna. It was 37 degrees Celsius outside and they had left the window open causing the room to heat up even more.
We turned on the air conditioning but it took a long time to cool down the room. The bathroom does NOT have an air vent so it stays warm all day and all night. It has a ceiling fan but it is NOT enough.
When we would leave during the day, the hotel would turn off our air. For the price we paid, I expected to have a cool room waiting for me, not a sauna. This was very frustrating.”
Guest review
10/10
Christina · family · 2022-01-14
“The staff was amazing, so helpful, and readily available. The rooms were comfortable and spacious. The breakfast and regular menu were delicious. Very easy, relaxing place to stay. ”
Guest review
10/10
Amer · family · 2021-12-18
“I do appreciate all the care and attention I received along with my wife from the owner of the hotel and his staff during my stay. It’s a family atmosphere coupled with all modern amenities and very caring well trained staff. The location is very good where one can walk to Santiago park or the Plaza.”
Guest review
10/10
Verified traveler · partner · 2021-06-04
“We really enjoyed our stay, everyone was very helpful and attentive. The owners take great pride on taking care of the property and the guests. The location was also great for exploring the historical district, drive to Mayan ruins, or visit cenotes. We really enjoyed our stay, and it was great supporting local business owners. ”
Guest review
10/10
Verified traveler · partner · 2021-03-07
“all of the little details are so well thought out and addressed at this wonderful boutique hotel. The staff are all amazingly helpful and courteous, and the food is absolutely wonderful. I can see why it is rated by guests in the top 3 in Merida.”
Guest review
10/10
JorgeGabriel · partner · 2020-12-08
“This property was amazing. Cleaned ample rooms, big shower, 2 sink vanity, comfortable bed, very quiet, fresh breakfast with delicious coffee made to order. In afternoon they offer u a complementary alcoholic beverage and delicious snacks Yucatecan style. Besides, all these great amenities, the staff and owners are there to help u with anything U need. From making dinner reservations, calling u a cab, planning a cooking class, sightseeing tours, etc. they truly make U feel at home. Cannot wait to come back.”
Guest review
10/10
IvonneMorales · partner · 2020-11-23
“This boutique hotel is very nice and the best part is that the staff are very welcoming and hospitable. They have a chef who makes delicious food and very well presentation, you feel like you are in a 5 star restaurant. Rooms are beautiful and very clean I will definitely be back soon. ”
The place to stay in Merida
10/10
Daniel · 2020-10-14
“Excellent people, beautiful place, great food, couldn’t be happier. ”
Guest review
10/10
Phil · 2020-10-03
“A beautiful remodeled hotel on a quiet street. The facilities were excellent and well appointed. The service and concern for our comfort and safety regarding COVID-19 could not be any better. Our meals were delicious and had great presentation. Our walk to the central area was easy and pleasant, even late at night. Overall a very pleasant stay.”
Guest review
10/10
Louise · self · 2020-10-01
“Excellent staff and owners and exceptional cleanliness standards especially during covid. Felt safe the whole time. Excellent food and staff and super clean accomodations. Felt more like staying at a good friends house, with service. Would highly recommend if you need a sanctuary away from home.”
Guest review
10/10
AT · partner · 2020-09-17
“This property is super! The service is way beyond stupendous, we will definitely be back!”
