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Ulaanbaatar

Shangri-La Ulaanbaatar

19 Olympic Street, Ulaanbaatar, 14241

9.2 Wonderful181 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Indulge in the comfort of air-conditioned rooms with stunning mountain or city views, equipped with modern amenities and plush bathrobes for a relaxing stay.

  • Wellness and Leisure

    Unwind with a rejuvenating massage post-workout at the fitness center, complemented by the convenience of 24-hour front desk service and currency exchange facilities.

  • Prime Location

    Located just steps away from Sukhbaatar Square, with major attractions like Chinggis Khan Statue and National Museum of Mongolian History within walking distance, Shangri-La Hotel, Ulaanbaatar offers convenience and luxury for your stay in the vibrant city.

Book now for an unforgettable experience at Shangri-La Hotel, Ulaanbaatar, where luxury meets convenience.

HAPPI HIGHLIGHTS

  • Beautiful location

  • Excellent breakfast options

At the hotel

Popular amenities

109 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Aerobics
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • BBQ facilities
  • Beauty Services
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hair Salon Services
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Manicure
  • Pedicure
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Golf course
  • Hiking
  • Outdoor furniture
  • Personal trainer
  • Yoga classes

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Street parking

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Billiards
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Happy hour
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Mobile app for room service
  • Packed lunches
  • Pub crawls
  • Room service
  • Skiing
  • Sun umbrellas
  • Themed dinner nights
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

181 reviews
9/ 10
Gave me access to Horizon Club lounge, everyone in the lounge was so helpful and accommodating, the food was good, doorman helped with locating pick up driver
James · solo traveller · 2026-09-19

The guest experience

9.2out of 10
181 verified reviews

Loved most

  • Beautiful location
  • Excellent breakfast options

Worth knowing — Inconsistent service · Cleanliness issues

How guests scored the stay

  • Location9.8

    Great location, walkable to many attractions.

  • Overall Experience9.8

    A luxurious stay despite some service lapses; still the best option in the area.

  • Value for Money9.7

    Overall value was good, being a luxurious hotel at a premium rate.

  • Food and Beverage9.3

    Breakfast options were plentiful, but some restaurant service was slow.

  • Amenities9.3

    Large fitness center and decent club lounge, but club lounge service was poor.

  • Service8.8

    Service was inconsistent; some staff were accommodating, while others seemed disengaged.

  • Room Quality8.7

    Comfortable room with excellent sleep quality, but furniture needed updating.

  • Cleanliness8.3

    Room maintenance was lacking as noted by stains and unserviced rooms.

Live guest feedback

Guest reviews

Mixed experiences

56% of 9 recent stays rated 8+

9.2181 reviews

  • Guest review

    9/10

    James · solo traveller · 2026-09-19

    “Gave me access to Horizon Club lounge, everyone in the lounge was so helpful and accommodating, the food was good, doorman helped with locating pick up driver”

  • ottima posizione belle camere

    8/10

    Lucia · extended group · 2026-09-07

    “lacamera molto comoda”

  • Overall very disappointed with our stay.

    3/10

    Bayarmaa · extended group · 2026-08-24

    “The location was great and also the building facility was great. The property was very clean.”

  • Disappointing

    6/10

    alondongirl · Friends getaway · 2026-08-05

    “Given the hotel's international reputation and five-star rating, my expectations were high, but the experience fell short in several areas. Housekeeping was inconsistent: on one occasion, our room was not serviced, and on another, towels, amenities, and toilet paper were not replenished. The room also lacked the level of cleanliness one would expect at this tier. The breakfast buffet offered an extensive selection, though the quality did not match the variety. The Chinese restaurant, by contrast, was a more satisfactory experience but still a far cry from the usual Shang standard.”

  • The finest hotel in Ulaanbaatar

    8/10

    FL630 · Business · 2026-08-03

    “A beautiful hotel in the centre of Ulaanbaatar, with exceptionally comfortable rooms. In our view, it is unquestionably the finest hotel in the city. The terrace bar is particularly pleasant and also serves traditional Mongolian dishes, including the famous buuz — steamed dumplings filled with seasoned meat. An excellent base from which to discover the Mongolian capital.”

  • Great stay in Ulaanbaatar.

    10/10

    peterklenkpvt · NONE · 2026-07-25

    “I stay in the SL every time I’m in Ulaanbaatar, but they outdid themselves this trip. Shout out to Nora in the 21st floor lounge for her attention to detail and friendly disposition, Sara in Food Services for looking after me in the morning, and the entire front staff for making sure I felt welcomed.”

  • Four star at best.

    6/10

    YetAnotherLondoner · Couples · 2026-07-21

    “It presents itself as a “5 star” hotel but, believe me, the only thing that is 5 star is the price. There is a buffet restaurant on the ground floor that is shabby: old tables, sticky to the touch, with chairs that are chipped and faded (and far too low for the tables). A perfectly decent, clean room but let down by poorly trained staff who left the room (for example) without any lavatory paper. We’re not precious travellers: quite the reverse after 50 years but you expect better from a hotel that purports to be of the highest standard. Raymond Kwok, sir, at your Quarry Bay HQ in HK, you need to get someone to get a grip on this hotel of yours: it needs investment and improvement.”

  • Very bad and unpleasant

    1/10

    Moustapha · solo traveller · 2026-06-21

    “Two days in a row without cleaning my room despite of several calls and notifications to the reception.”

  • Swam a Mile Before Caviar for Breakfast

    10/10

    akh74 · Solo travel · 2026-06-16

    “Lovely hotel! (It is a big hotel ergo worth doing reconn upon arrival to find the gym, pool, etc.) I swam a mile one morning and did a room workout the next as the gym gets busy and is a bit of a trek. The breakfast is exquisite— enjoyed smoked salmon, caviar, and other delicacies each morning. The service is excellent across the board, one highlight being offered a glass of fresh squeezed carrot juice. Elegant and comfy bed. Great room and bathroom lighting. The lightly scented products remind me of the now discontinued Coriander lotion Kiehl’s used to sell.”

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Hotel info and reviews come from third-party sources.