Privileged located at the Urubamba River and only 20 minutes from the famous Machu Picchu Archaeological Site, this 5-star hotel offers comfort, elegance, and relaxation in Andean Design. Free WiFi access is available.
Spacious Rooms with Mountain Views
Sumaq Machu Picchu Hotel offers spacious, luxurious rooms with a seating area. All include a cable TV and are equipped with heating. Some rooms feature a private balcony with views over the mountains and the Urubamba River.
Gastronomic Delights and Spa Relaxation
Peruvian Gastronomy is served at the à la carte Qunuq Restaurant. Guests can also enjoy drinks at the Suquy Cafe & Bar. For total relaxation, guests can treat themselves with a visit to Aqlla Spa. Sumaq Machu Picchu also offers massage services. The tour desk can arrange visits to nearby tourist attractions.
Book now for a luxurious stay in Machu Picchu Town with free private parking on-site.
✦HAPPI HIGHLIGHTS
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Exceptional service
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Delicious food
At the hotel
Popular amenities
69 listed
24-hour front desk
24-hour security
Access to health care professionals
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Bar
Breakfast in the room
Breakfast takeaway containers
Business center
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Massage services
Sauna
Spa/wellness center
Dining & drinks
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Garden
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Shuttle service
Guest services
Concierge service
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Services & essentials
Cashless payment available
Daily housekeeping
Face masks for guests available
Free WiFi
Key card access
Non-smoking throughout
Room service
Thermometers for guests provided by property
WiFi available
Review in focus
406 reviews
10/ 10
Las habitaciones son amplias y limpias; las camas son cómodas. Es un hotel siempre atento a los detalles. El desayuno es completo y con muchas opciones. En el restaurante la comida es muy buena. El personal es muy amable y en mi caso particular, Enrique ha facilitado mi estadía en todo momento.
Maria Sol · solo traveller · 2026-09-19
The guest experience
9.3out of 10 406 verified reviews
Loved most
Exceptional service
Delicious food
How guests scored the stay
Service9.7
Exceptional service provided by staff, with personal touches from Jairo and other staff members.
Overall Experience9.7
Guests had a memorable experience with attentive service and care.
Location9.2
Perfect location near Machu Picchu, providing easy access to tourist attractions.
Cleanliness9.2
Standard quality for this hotel tier.
Food and Beverage9.2
Delicious Peruvian food praised by guests.
Amenities9.2
Great amenities including Pisco Sour lessons and culinary experiences.
Room Quality9.2
Rooms reported as spacious and comfortable.
Value for Money9.1
Good value considering location and service.
Live guest feedback
Guest reviews
Mixed experiences
79% of 19 recent stays rated 8+
9.3406 reviews
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10/10
Maria Sol · solo traveller · 2026-09-19
“Las habitaciones son amplias y limpias; las camas son cómodas. Es un hotel siempre atento a los detalles. El desayuno es completo y con muchas opciones. En el restaurante la comida es muy buena. El personal es muy amable y en mi caso particular, Enrique ha facilitado mi estadía en todo momento.”
Superb location and facilities
10/10
Nick · couple · 2026-09-08
“Facilities, location, staff and everything about this hotel was fantastic”
Otimo hotel. Boa localização. Preço alto. Coisas para consumo dentro do hotel muito caras, como a agua.
9/10
Leticia · couple · 2026-09-01
“Quarto ótimo, colchão excelente. Muito comportável. Não me
Agrada o chuveiro ser junto com a banheira, porem
Quarto espaçoso com uma ótima vista para o rio.”
Perfeita. Recomendo tour guiado do hotel para Machu Pichu
10/10
Jorge · family with children · 2026-08-04
“Atendimento perfeito. Recomendo para famílias, para casais. O serviço de tour guiado para crianças a Machu Pichu é perfeito”
Very nice stay.
10/10
LukesDad761 · Couples · 2026-07-25
“This hotel was very nice. Clean, new and right in town but away from the "bustle". A short walk to everything. Staff were excellent. Extended check out fee was unnecessariy over priced.”
Outstanding service, but hotel fell short of Five stars
6/10
Lov0li · Couples · 2026-07-24
“The service and food at Sumaq Machu Picchu Hotel were truly exceptional and, unfortunately, were the only aspects of our stay that genuinely felt deserving of its proclaimed “five star luxury property” status.
Every member of staff we encountered was warm, friendly, and eager to help. A special thank you to Enrique, who looked after us so well throughout our stay. The restaurant team were also wonderful, and every meal we had was absolutely delicious. The spa was another highlight, with Eva and Maria providing some fantastic massages that we looked forward to each day.
Unfortunately, almost everything else was disappointing.
The hotel’s infrastructure feels tired and overdue for refurbishment. The décor is dated, the carpets felt old, and the rooms simply did not have the standard or atmosphere you would expect from a luxury five star hotel.
The biggest issue was the lack of sound insulation. The windows appear to be made from very basic glass, and we could hear absolutely everything from outside, including buses, people talking as they walked past, barking dogs, and general street noise. Whenever the train passed, the entire hotel shook. Thankfully there were no late night trains, but it significantly affected the comfort of our stay.
The plumbing also appeared to be ageing, with unpleasant sewage smells coming from the bathroom drain.
We were also quite surprised to discover that a bottle of water we grabbed from reception while rushing off for our tour was charged at more than USD 10, despite much larger bottles being available at nearby shops for around USD 2. It felt unnecessarily excessive.
Our biggest frustration, however, was the organisation handled by the Sumaq Lima office. The coordination of our transfers, tours, and even spa appointments was unnecessarily confusing and poorly managed.
On our return journey to Cusco, we were left waiting at the train station in the dark for around an hour and a half because nobody arrived to collect us. We were initially told the driver had been delayed by roadworks and was on the way. However, after waiting for an hour, we were informed the driver was still another 45 minutes away. Following several calls with the booking office, they eventually arranged an alternative transfer. Interestingly, our replacement driver encountered no roadworks or closures whatsoever, which unfortunately made the explanation we had been given difficult to believe.
We were also instructed to leave the train early and complete the remainder of the journey by car because we were told it would be “more comfortable”. In reality, the train would have been far more comfortable than the long drive over rough, unpaved roads. Had we known, we would have simply remained on the train all the way to Cusco.
We also booked our Machu Picchu experience through the hotel, paying a premium expecting expert guidance. Unfortunately, very little information was provided about the different circuits or what each option actually included. We ended up booked onto a circuit combined with a very steep mountain hike, with sections approaching a 70 percent incline, despite this not being what we had intended to book. There was no map, no explanation of the available circuits, and no breakdown of exactly what we were paying for.
Afterwards, we discovered that Machu Picchu circuit tickets can be purchased directly through the official ticket office. We also believe the hotel should offer circuit only options instead of primarily packaging them with mountain hikes. Not every visitor is looking for such a physically demanding experience, and clearer information would help guests choose the experience that best suits them.
Considering the premium price of the hotel, we expected far more. While the incredible staff did everything they could to make our stay enjoyable, the ageing facilities, poor sound insulation, and organisational issues meant the overall experience simply did not represent good value for money.
We are sincerely grateful to Enrique, Eva, Maria, and the entire restaurant team, who were the highlights of our stay and deserve recognition for their outstanding hospitality.”
Poor Comms, Failed Transfers, Mid Room needing improvement — More Like Four Star
4/10
Danjaie · Couples · 2026-07-20
“Positives: Food is good and the spa is good. Staff are friendly — Enrique in particular, the restaurant team, and therapists Eva and Maria in the spa.
There are issues though. Now for the important stuff:
- All pre-stay communication and reservations go through the Sumaq Lima office, not the Machu Picchu hotel itself. This may be part of why the issues below happened.
- Booking the Machu Picchu circuits months in advance was a bad experience. Communication was poor, and the website doesn't explain which circuits are included in each tour, even though circuit maps are readily available online. Because of this confusion, we were booked into Circuit 3A, which includes a difficult mountain hike (like vertical incline where you sign a death waiver) we obviously didn't do — but we still paid extra for the ticket and guide who was booked for that. The next day was Circuit 1A, which includes a different mountain hike we again skipped. The email threads were confusing, and they didn't explain the circuits even after we asked directly.
- They arranged our transfers from the Sacred Valley to their hotel and then on to Cusco in advance, recommending the Hiram Bingham train, which felt expensive but we booked anyway to get our luggage handled. On the train we discovered it included a Machu Picchu Circuit 1 tour — one we'd already booked and paid for separately the next day, since nobody told us the train ticket included a tour. They also had us get off at Ollantaytambo on the return leg rather than going straight to Cusco, our actual destination. That cost us an extra 1hr 45min on a bumpy, traffic-heavy road — a route they arranged and were paid for, so there may have been a financial incentive to route us that way. With altitude health concerns - this is poor planning from Sumaq.
- Following on from that: we ended up stranded roadside at Ollantaytambo station at night for two hours because of a transfer mix-up booked by Sumaq. It was hard to reach anyone to find out where our driver was - we had to call our travel agent for help. When we finally got through, they said the driver was 15–20 minutes away. Fifteen minutes later, the driver sent his location over WhatsApp and he was over an hour away still. I called Sumaq again and told them this wasn't acceptable, and they got us another driver within 5 minutes - something they should have done immediately. Whether it was a booking error or their transfer partner simply didn't show or is not professional enough for luxury hotel transfers - the "roadworks" excuse and the "15/20 minutes away" line were a blatant lie from someone. They need a new transfer partner and to re-evaluate travel planning procedures.
For these reasons I wouldn't recommend the hotel. A 5-star property should confirm transfers, communicate clearly, and plan the most sensible route for the guest for seamless stress free travel — not the most profitable one for them which causes stress. I originally tried to book Inkaterra but it was full, so book early if that's your preference.
A few other things worth flagging - the windows are very thin and the sliding doors have no seals, so buses, passersby, and dogs are easily heard, and the room doesn't get properly dark. The pillows are soft and unsupportive, and I had to brush small flies off mine before bed — they must get in through gaps around the balcony doors. Mild sewerage smell from shower drain. Passing trains rock the building like an earthquake. Room-temperature bottled water at the front desk was about $10 USD, versus $1.80 for a chilled one at the bus stop just outside. We can afford it, but it's a bit much.
Hilton Diamond status wasn't acknowledged or factored in at all. We did appreciate the 1pm late checkout, which we were told they worked hard to secure — but that's typically standard with Diamond status anyway.
Overall the hotel feels more like a 4-star property and doesn't justify the roughly $700 USD/night we paid.”
It was amazing
10/10
roseem2026 · Family · 2026-07-17
“We had a great time our helper Enrique was great he showed us around town he helped us with the details and helped us get tickets for mucho picho he was great”
Incredible views and great location for Machu Picchu visit
10/10
as392 · Family · 2026-07-17
“The hotel is really lovely, with amazing river views. The rooms are clean and spacious and the staff was very helpful in coordinating our Machu Picchu visit. The bar had some really cool cocktails downstairs as well, which we really enjoyed. The only downside was the restaurant menu was the same every day and so we had to venture out for new cuisine eventually.”
SUMAQ MACHU PICCHU
10/10
stephenrP4768WV · Solo travel · 2026-07-17
“On my way to Machu Picchu, I stayed in the nearby town at this hotel. Antonious and Frank make all visitors feel at home with their excellent hospitality. This establishment served as home base for my two-day visits to the Citadel. You will not be disappointed staying at this hotel.”
Great stay at the Sumaq Hotel!
10/10
aogunniyi · Family · 2026-07-17
“My family and I had a fantastic stay at the Sumaq hotel in Aguas Calientes. Our room was amazing with an incredible view of the Urubamba river and the staff were all very welcoming and professional. The breakfast buffet was delicious, and the dinner menu was top notch; the dishes were so beautifully presented I almost didn’t want to eat (the food also tasted amazing). Everyone made our trip memorable and I can’t wait to go back! Shoutout to Antonio at the front desk who checked us in and always checked in with us re: how our stay was going, offering recommendations and tips when asked. Amazing stay and an amazing hotel!”
Nice location in the valley
8/10
RYC88 · Couples · 2026-07-16
“The location is great, just down the street from the center of town with the river rushing by in front of it. The rooms are spacious and comfortable. The restaurant is nice with good service and the food was good. It's not amazing, but it was very nice for our short stay in Aguas Calientes.”
Sumac remains to us a strong recommendation for anyone who is considering it
10/10
Discover50463741915 · Family · 2026-07-13
“Location … perfect. At the end of the town on the route to a hike. River next to hotel. Beautiful soothing sound.
We had great rooms with views that were spectacular.
The service and friendliness of the staff and manager Mr Johnny … was at a level one could not believe … very helpful and down to earth. Carried our bags and came with us to and from station.
Amazing town with an experience that is truly unforgettable …
Food quality was definitely 5 star and presentation was also 5 star.
Advantage over hotels near the “park” is the town experience… a must
The town has a Nepal like feeling and vibe.
The hotel is similarly decorated.
Was a very good comfortable experience with all the luxury amenities”
Nice rooms which do not justif this high high room rate
6/10
christiankJ4138UX · Couples · 2026-07-12
“The room rate rate is definitely not worth it . there were other hotel for a 1/3 of the price with same values. And the noise is around is quite impressif”
Nice hotel not so great restaurant.
10/10
F2464MSjuanitam · Family · 2026-07-11
“Such a nice hotel. Food was great and dinner was included. Restaurant wasn’t very good - none of us left satisfied but we loved the hotel stay. A great Hilton owned property.”
Hotel and spa
10/10
sarahjK5989OG · Couples · 2026-07-10
“From the moment we walked in to the hotel we were greeted at check-in by Thalia
She was so friendly and went above and beyond
Paola at the front desk was also very kind and helpful .
Enrique was very kind and accommodating
Anything we needed, whether it was directions he was your guy
We also went to the spa because we had just completed hiking Machu Picchu for three days and we’re sore.Eva was fantastic. We had body wraps, scrubs, and a full body massage.
Since we were hiking, we had travel packs with us. The front desk arranged to have the packs at the train station for our way backto Cusco . The entire experience was seamless and a 10 out of 10.”
the price is for sure just because of the location ...
5/10
anne · couple · 2026-07-09
“tja only positive point is the location”
excellent service in handling everything needed on such a complicated trip
10/10
michaelgL7536QT · Couples · 2026-07-08
“Thalia and papla. Enrique
these guys at the front desk really helped me navigate through my trip. They made everything so easy and wonderful. I recommend this hotel in this group of people to everyone. They really take care of your first
please visit eva at the Spa. She takes care of you like she’s family.”
One night stay for Multi Day Machu Picchu Access
10/10
927danab · Couples · 2026-07-06
“Beautiful, clean accommodations and excellent service. Dinner and breakfast food was delicious. Conveniently located near bus stops. Enjoyed the view of the river and its soothing sound.”
