Hotelaholic

Carolina

Fairmont El San Juan Hotel

6063 Isla Verde Avenue, Carolina, 00979

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa and Multiple Pools

    Indulge in massages and body treatments at the full-service spa, then unwind by one of the 4 outdoor swimming pools. Culinary Delights and Vibrant Nightlife: Enjoy delectable Caribbean cuisine at one of the 6 restaurants or sip cocktails at the poolside bar before heading to the casino. Modern Comforts and Convenient Services: Stay connected with complimentary Wi-Fi, enjoy room service, and take advantage of amenities like concierge services and gift shops.

  • The stay, in detail

    A stay at Fairmont El San Juan Hotel gives you proximity to Carolina's attractions and a mere 5-minute drive to The Mall of San Juan.

Book your stay now to experience the perfect blend of luxury and relaxation.

HAPPI HIGHLIGHTS

  • Helpful staff

  • Great location

  • Nice amenities

At the hotel

Popular amenities

74 listed
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Ballroom
  • Beach club on site (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Beach volleyball on site
  • Billiards or pool table
View all amenities

Pools & wellness

  • Full-service spa
  • Health or beauty spa nearby
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas

Dining & drinks

  • Breakfast available (surcharge)
  • Couples/private dining
  • Food and water bowls
  • Reusable tableware only
  • Snack bar/deli

Fitness & outdoors

  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Recycling

Rooms & comfort

  • Change of towels (on request)

Safety & cleanliness

  • Multilingual staff
  • Sign language-capable staff
  • Smoke-free property
  • Visual alarms in hallways

Getting around & access

  • Elevator
  • Secured parking
  • Self parking (surcharge)

Guest services

  • Concierge service
  • Express check-in/check-out
  • Express check-out
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Tours/ticket assistance

Services & essentials

  • Biodegradable/compostable stirrers
  • Casino
  • Casino nearby
  • Change of bed sheets (on request)
  • Concerts/live shows
  • Conference space
  • Designer stores on site
  • Eco-friendly toiletries
  • Evening entertainment
  • Free WiFi
  • Gift shops or newsstand
  • Housekeeping on request
  • Internet access in public areas - high speed
  • LED light bulbs
  • Mountain biking nearby
  • Nightclub
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Parasailing nearby
  • Porter/bellhop
  • Proposal/romance packages available
  • Reusable cups only
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Shopping on site
  • Showcase for local artists
  • Surfing/bodyboarding nearby
  • Vegan menu options available
  • Vegetarian menu options available
  • Volleyball on site
  • Water dispenser
  • Water-efficient showers only
  • Wedding services
  • Well-lit path to entrance

Review in focus

355 reviews
10/ 10
Large room, Pool area was Great!
Kim Marie · friends · 2025-10-12

The guest experience

8.4out of 10
355 verified reviews

Loved most

  • Helpful staff
  • Great location
  • Nice amenities

Worth knowing — Room cleanliness · Poor communication · Staff unprofessionalism

How guests scored the stay

  • Location9.7

    The hotel's location near the beach and pool received positive feedback.

  • Amenities9.7

    Amenities such as the beach and pool received positive remarks.

  • Service9.2

    Multiple reviews praised the staff's helpfulness and dedication.

  • Overall Experience9.2

    Despite issues, many guests enjoyed their stay due to service and location.

  • Value for Money8.2

    Guests expressed that the experience may not have matched expectations given the price.

  • Food and Beverage7.7

    Some staff were described as rude during food service.

  • Room Quality7.2

    Room maintenance and quality were frequently criticized.

Live guest feedback

Guest reviews

Mixed experiences

80% of 20 recent stays rated 8+

8.4355 reviews
  • Guest review

    10/10

    Kim Marie · friends · 2025-10-12

    “Large room, Pool area was Great!”

  • Guest review

    10/10

    Louis · partner · 2025-10-12

    “The most beautiful place to stay in Puerto Rico . Enjoy ”

  • Guest review

    10/10

    Jason · family · 2025-10-10

    “Best hotel in San Juan!”

  • Guest review

    10/10

    Erica Dasilva · partner · 2025-10-09

    “Very ”

  • Guest review

    2/10

    Aida · partner · 2025-10-08

    “On the first day I requested to change room that’s. Long story On Saturday there was a private party so the guess were not aloud. I was look forward to sit there and listen to live music. Very unhappy. Also two out of three lamps in the room were not working. Out of 5 days I onlyI wanted the room clean 1 day we left at 10 am returned at 4pm the room was not cleaned so we only had clean sheets 2 day.”

  • Guest review

    10/10

    Janixza · family · 2025-10-08

    “Service was great. Bartenders st the swim up bar were amazing”

  • Guest review

    10/10

    Charlotte · family with children · 2025-10-08

    “Excellent ”

  • Guest review

    2/10

    Ellis · partner · 2025-10-07

    “Check-in took forever due to limited staff, though Ricardo and Ruth were friendly. Unfortunately, both rooms we were given initially had strong odors and visible mold. After hours of waiting in the lobby, we finally got a room that was just okay. We were offered a $200 credit, which doesn’t go far at a resort like this. Things were fine until final checkout—despite being granted late check-out, we returned to find our room locked, belongings taken, and were told the message was “automated.” Turns out the lock battery was dead, and we waited 30 minutes for maintenance. Communication was poor, and the hotel added a surprise $100 credit just before check-out—different from what we were originally told. For a “5-star” resort, it lacked cleanliness, proper maintenance, and staff coordination. Would not recommend El San Juan Fairmont. ”

  • Guest review

    2/10

    FAIZ · partner · 2025-10-07

    “What I didn’t like is I booked for a king size room for me and my wife for our anniversary when I get there to check in, they said all the rooms are booked except the only room that was available was a double queen size room. Super inconvenient, I asked for a partial refund or some sort of room change. They offered $300 I ended up getting only $186…I don’t think I’ll be staying here when I come back to PR. What a shame. ”

  • Guest review

    10/10

    Wesley N · 2025-10-06

    “Great staff- Rooms are very clean and comfortable.”

  • Guest review

    6/10

    Ceaser · partner · 2025-10-06

    “3rd shift front desk was rude and un helpful”

  • Guest review

    10/10

    Carlos · partner · 2025-10-06

    “Amazing place to stay at. Highly recommend it.”

  • Guest review

    8/10

    Lia · partner · 2025-10-06

    “It was beautiful ”

  • Guest review

    10/10

    Juan Martinez · family · 2025-10-06

    “Great staff. Convenient location near the airport. Right on the beach with beautiful pools. Awesome bar with live music on weekends. Convenient parking if renting a car. ”

  • Guest review

    10/10

    Chris · partner · 2025-10-05

    “For the duration of our stay we received excellent service! I would definitely stay here again! You will be pampered your entire stay.”

  • Guest review

    10/10

    JUAN · 2025-10-04

    “Excellent ”

  • Guest review

    8/10

    Nichole · partner · 2025-10-03

    “It was a great hotel with great customer service. They upgraded me, as my room was not ready when I arrived. I was there for my birthday and the hotel left a bottle of champagne and cake in my room, which was nice. Close to everything, I would go back there again.”

  • Guest review

    10/10

    Cynthia Deloris · friends · 2025-10-03

    “N/A”

  • Guest review

    10/10

    Toni · friends · 2025-10-02

    “Went to celebrate my birthday and for a girls trip, everything was exceptional!! I definitely recommend and will be returning. Thanks for the memories. ”

  • Guest review

    8/10

    Lyanne · family · 2025-10-01

    “We didn't want to leave and ended up extending our stay. Staff were warm and welcoming from valet and the front desk to the bartenders, servers and attendants at the towels booth. We loved it!”

View all guest reviews

Hotel info and reviews come from third-party sources.