Hotel El Convento, nestled in the heart of historic Old San Juan, offers guests a unique experience in a 350-year-old restored building.
Luxurious Amenities
Guests can enjoy beach privileges at El Convento Beach Club, a pool and hot tub overlooking San Juan Bay, and a variety of services including facials, massages, and a Manager's Reception each evening.
Culinary Delights
Indulge in Spanish décor rooms with modern amenities, two on-site restaurants offering gourmet and tapas menus, and a prime location near museums, landmarks, and the airport.
Book now for an unforgettable stay at Hotel El Convento and immerse yourself in the rich history and luxury of Old San Juan.
✦HAPPI HIGHLIGHTS
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Great location
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Friendly staff
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Beautiful hotel ambiance
At the hotel
Popular amenities
38 listed
24-hour front desk
Air conditioning
ATM/cash machine on site
Bar
Barber/beauty shop
Cashless payment available
Cleaning standards that are effective against Coronavirus
Concierge service
Dry cleaning
Face masks for guests available
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Outdoor pool
Rooftop pool
Swimming pool
Dining & drinks
Restaurant
Fitness & outdoors
Fitness center
Terrace
Rooms & comfort
Non-smoking rooms
Safety & cleanliness
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Lift / Elevator
Guest services
Fax/photocopying
Invoice provided
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Services & essentials
Family rooms
Free WiFi
Room service
WiFi available
Review in focus
1,057 reviews
10/ 10
La ubicacion y el trato del personal
Sindy · solo traveller · 2026-09-13
The guest experience
9.0out of 10 1057 verified reviews
Loved most
Great location
Friendly staff
Beautiful hotel ambiance
Nice pool area
Worth knowing — Slow breakfast service · Housekeeping delays · High prices for some services
How guests scored the stay
Location9.5
Great location, although difficult to access during high season due to traffic.
Amenities9.4
Pool and hot tub were lovely; hotel offers nice additional features like morning coffee.
Service9.4
Staff were friendly and attentive, providing excellent service overall.
Overall Experience9.4
A very pleasant stay overall with beautiful ambiance and friendly service.
Room Quality8.9
Rooms were comfortable and quiet, but some were small and not cleaned timely.
Cleanliness8.5
Housekeeping was very late on occasion, not the standard expected for this hotel tier.
Food and Beverage8.5
Breakfast service was slow and not sufficiently staffed; food quality was inconsistent.
Value for Money8.4
Price is relatively high for the amenities and service provided.
Live guest feedback
Guest reviews
Mixed experiences
92% of 12 recent stays rated 8+
9.01057 reviews
Guest review
10/10
Sindy · solo traveller · 2026-09-13
“La ubicacion y el trato del personal”
Excellent service …. One of my dream come true .
10/10
Maria · couple · 2026-09-12
“The arquitecture ; service and location.”
Nice overall.
8/10
Karen A · couple · 2026-09-08
“Pretty, and the views from the wine reception were lovely.”
Check in staff was great assigned to my room is a thief
1/10
Herb · family with children · 2026-09-06
“Location”
An Absolutely Perfect Hotel Experience
10/10
zagreb2016 · Family · 2026-08-19
“El Convento is truly a five-star experience; I am certain there is simply no better hotel option in Old San Juan.
From the moment I booked our stay, directly through the hotel, the staff were responsive, attentive to my requests and concerns, and generous in their answers. I was apprehensive about travelling to Puerto Rico in the midst of the water crisis, but the hotel was right to assure me our stay would not be affected one bit.
We arrived early, and the lovely ladies at the front desk greeted us and took our luggage into safe keeping while we spent some time at El Parque de Las Palomas, just down the street. They telephoned soon after to say that our room was ready, although it was still hours before the official check-in time. When we reached our room, our luggage had been delivered upstairs for us, and we had a beautiful birthday surprise arranged by the hotel staff, personalized to my son in a hand-drawn card on the hotel's lovely stationery.
Our room was just perfect, clean and beautiful like the rest of the hotel, and reflected a tasteful mix of Spanish colonial history and modern design. The hallways, pool, veranda, and especially the central courtyard are just stunning. It was magical to get up early, survey the Old San Juan skyline, with the Cathedral right next door, and then proceed to sip tea and coffee in the company of birds flitting about the níspero tree. The daily Manager's reception provided outstanding cheeses with tiny gourmet toast crackers, Pellegrino, and wine and was included with our stay. We were touched each late afternoon to find our room had been made up a second time and that delicious chocolates, personalized by the hotel, were waiting for us on our nightstand.
The beauty and comfort of the hotel would have been enough, but this was a place where detail mattered, right down to the "El Convento" branded water bottles always on ice for guests, the Molton Brown soaps and lotion, the bathrobes and slippers, and even the classy uniform dresses all of the women wore. The food at the restaurant was excellent, and the open-air patio was enchanting, with the chango birds flitting about.
And then there was the location - for this reason alone, one could choose El Convento. Old San Juan is a walkable city, but it helps a great deal in the heat to have your hotel room nearby to afford a quick rest, dip in the pool, or some chilled water. You cannot beat the ideal combination here of convenience and luxury. And being in the center of it all does not mean your sleep will be compromised; the antique wooden doors and related extras mean the rooms are quiet at night and the atmosphere very soothing; the air conditioning was ice cold but fully adjustable to one's needs. We availed ourselves of the option to go to the beach in Isla Verde at the Marriot, and that visit was easy, enjoyable, and clearly well arranged by both hotels.
In summary, El Convento is a phenomenal choice, the only one, perhaps, for guests wanting to be steeped in the real culture of Old San Juan while enjoying a luxury hotel accommodations, all at an affordable price. We felt like we were members of a private club and not simply hotel guests, a rare experience by any standard.”
Guest review
9/10
Gert · couple · 2026-08-19
“Locatie top”
Sorprendente
10/10
Galarza · couple · 2026-08-17
“Absolutamente todo, ambiente,distribución, historia, zonas comunes y privadas”
Guest review
8/10
regina · family with children · 2026-08-17
“Easy checkin, pretty facility, downstairs courtyard, great location”
Perfection
10/10
Aranda · solo traveller · 2026-08-16
“Best location ever. Friendly staff ever. They were helpful all the time. Thank you.”
Absolutely fabulous place. Great vibe
10/10
566marnieb · Friends getaway · 2026-08-15
“Indira and Victor were absolutely amazing! They both recommended places to go. We’d highly recommend staying at El Convento and frankly with how great the food is we had both dinner and breakfast. I loved this place!!”
Lovely hotel in historic Old San Juan
8/10
aidiner · Family · 2026-08-13
“The hotel is classically beautiful. I do think it would benefit from a little more love; the rooms are starting to look worn and the furniture in the rooms (more modern looking) don’t go well with the classic style of the hotel. I think it’s a special place and so would love to see some refresh happen. Service was fantastic and ppl were very warm and friendly. Coffee offered in the morning is a minor thing but feels wonderful; same with wine in the evening. I think the value is exceptional; beautiful hotel, well positioned in Old San Juan with warm service at their rates is a steal. Happy I chose to go this for a few days.”
Superbe hôtel au cœur du vieux San Juan
9/10
REGENT Lionel · couple · 2026-08-11
“Très bel établissement, très bien situé. La chambre était spacieuse, très agréable. Quelques services appréciés : le wine & cheese Time, le café disponible le matin, les bouteilles d’eau fraîche disponibles toute la journée”
