Hotelaholic

San Juan

Sheraton Puerto Rico Resort & Casino

200 Convention Boulevard, San Juan, 00907

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities and Entertainment Options

    Sheraton Puerto Rico Convention Center Hotel & Casino offers a 4-story outdoor sundeck with an infinity pool, a vibrant casino, and a rejuvenating spa, ensuring guests have a plethora of entertainment options at their fingertips.

  • Elegant Guestrooms with Spectacular Views

    The guestrooms at the hotel feature plush Sweet Sleeper Beds, floor-to-ceiling windows offering stunning city or bay views, and modern amenities like a 40-inch flat-screen TV and an iPod docking station, providing guests with a comfortable and luxurious stay.

  • Culinary Delights and Dining Experiences

    From the casual poolside bar to the upscale Choices Restaurant serving American and Puerto Rican cuisine, Sheraton Puerto Rico Convention Center Hotel & Casino offers a diverse range of dining options to satisfy every palate, promising a delightful culinary experience for all guests.

Book your stay at Sheraton Puerto Rico Convention Center Hotel & Casino now to indulge in luxury, entertainment, and exquisite dining!

HAPPI HIGHLIGHTS

  • Friendly and helpful staff

  • Great rooftop pool and amenities

  • Convenient location

At the hotel

Popular amenities

86 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Beauty Services
  • Bingo
  • Board games/puzzles
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Infinity pool
  • Massage services
  • Outdoor pool
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Public transport tickets
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (free)
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Casino
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • WiFi available

Review in focus

956 reviews
9/ 10
Muy bonito y cómodo
Jonathan · solo traveller · 2026-10-16

The guest experience

8.9out of 10
956 verified reviews

Loved most

  • Friendly and helpful staff
  • Great rooftop pool and amenities
  • Convenient location

Worth knowing — Some concerns about cleanliness issues · Room prices perceived as expensive

How guests scored the stay

  • Location9.3

    Conveniently located near attractions, providing easy access while maintaining a relaxing atmosphere.

  • Service9.2

    Staff was consistently friendly and helpful, with specific praises for service quality.

  • Overall Experience9.2

    Majority of guests expressed a highly positive overall stay and willingness to return.

  • Amenities8.9

    Rooftop pool and casino were highlights, though some amenities had mixed feedback.

  • Cleanliness8.8

    General cleanliness to a high standard noted, but some reviews hinted at minor cleaning issues.

  • Food and Beverage8.8

    Generally good food options, with highlights on breakfast and restaurant quality.

  • Room Quality8.7

    Rooms are beautiful and comfortable, meeting expectations for a hotel of this standard.

  • Value for Money8.4

    Some reviews mention it being expensive, though many felt it was worth the price.

Live guest feedback

Guest reviews

Mixed experiences

63% of 8 recent stays rated 8+

8.9956 reviews
  • Para reuniones en el Centro de Convenciones es fantástico ya que queda caminando

    9/10

    Jonathan · solo traveller · 2026-10-16

    “Muy bonito y cómodo”

  • Sheraton

    10/10

    Rafael · couple · 2026-10-11

    “Excelente”

  • Guest review

    7/10

    Mike Ward · solo traveller · 2026-10-11

    “I like the area I like the food and some of the restaurants that's about it the hotels is out of date”

  • Estancia relajante

    10/10

    Marisol · couple · 2026-10-09

    “La cortesía y atención del personal y el menú del restaurante.”

  • ABUSO

    1/10

    Eddy · family with children · 2026-09-12

    “Lo que me hicieron fue una irresponsabilidad porque al tercer día de mi reserva ellos me bloquearon la puerta de la habitación 1137 del día 4 al 11 hice mi reserva vía booking, y lo pagué en efectivo la totalidad de 3,176 dólares y el día 9 ellos me bloquean la puerta bajo la excusa, que, supuestamente yo pagué solamente 1,617 dólares . A lo que yo le dije no soy hija del presidente para hospedarme pagando la mitad de la reserva y si estoy dentro de la habitación fue porque pagué el 100% más los 500 dólares de incidentes. Le dije mire si estoy aquí es porque pagué. Y luego de 1 hora nos dieron una lleve y dijeron que nos iban a llamar el día siguiente y nunca nos llamaron, no disculpa no nada.”

  • ONLY THING SAVING THIS HOTEL BED WAS COMFY

    2/10

    Marcel · couple · 2026-09-10

    “HAIR IN MY BED WHEN I PULLED SHEETS TO GO TO BED THEN THE SHOWER WAS NOT CLEAN AND SHOWER HEAD HAD WATER SCUM /MILDEW AND TOWEL HAD STAINS”

  • We felt very grateful with the attentions and services.

    9/10

    Iris · family with children · 2026-09-08

    “We haven’t breakfast.”

  • Guest review

    9/10

    Wilfredo · solo traveller · 2026-08-31

    “Que tienen música en vivo.”

View all guest reviews

Hotel info and reviews come from third-party sources.