Indulge in rejuvenating massages and facials at the full-service spa, or take a dip in the indoor pool. The hotel also features a spa tub, sauna, and complimentary wireless internet to ensure a relaxing stay.
Fine Dining and Elegant Accommodations
Savor international cuisine at Baltschug Grill or opt for 24-hour room service. The guestrooms are equipped with minibars, plasma TVs, and designer toiletries, providing a lavish experience for guests.
Prime Location and Event Spaces
Situated in the heart of Moscow, the hotel is within walking distance of iconic landmarks like Moscow Kremlin and Red Square. With expansive conference spaces and limo services available, this hotel is the ideal choice for both leisure and business travelers.
Book now for a luxurious stay at Hotel Baltschug Kempinski Moscow!
✦HAPPI HIGHLIGHTS
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Good food
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Helpful staff
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Beautiful location
At the hotel
Popular amenities
40 listed
24-hour front desk
Airport transportation - pickup (surcharge)
ATM/banking
Banquet hall
Breakfast available (surcharge)
Computer station
Concierge service
Conference space
Couples/private dining
Elevator
View all amenities
Pools & wellness
Full-service spa
Health or beauty spa nearby
Sauna
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Food and water bowls
Snack bar/deli
Fitness & outdoors
Fitness facilities
Golfing nearby
Hiking/biking trails nearby
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Fireplace in lobby
Multilingual staff
Smoke-free property
Getting around & access
Wheelchair accessible
Guest services
Express check-in
Express check-in/check-out
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free newspapers in lobby
Free WiFi
Gift shops or newsstand
Library
Limo or town car service available
Porter/bellhop
Proposal/romance packages available
Wedding services
Review in focus
117 reviews
6/ 10
The view is magnificent. The location is great. The breakfast is good. The staff are very rude. The rooms are very old.
moringat2026 · Friends getaway · 2026-03-16
The guest experience
8.8out of 10 117 verified reviews
Loved most
Good food
Helpful staff
Beautiful location
Worth knowing — Poor cleanliness · Inconsistent service
How guests scored the stay
Location9.6
Perfect location as mentioned in the reviews.
Food and Beverage9.6
Very good breakfast with positive remarks about the food quality.
Service9.6
Staff were generally helpful and attentive, though there were instances of missed service.
Overall Experience9.1
Mixed experience due to service and cleanliness issues, countered by positive staff interactions and location.
Value for Money9.1
Overall value could be better considering the mixed experiences, especially regarding service consistency.
Amenities8.6
Some amenities were lacking, like complimentary breakfasts, which is disappointing for a five-star hotel.
Room Quality7.6
Issues with room items, such as stained bathrobes and curtains with holes; the rooms were not well maintained.
Cleanliness7.1
The cleanliness standards were disappointing, with crumbs left for days and inadequate room servicing.
Live guest feedback
Guest reviews
Mixed experiences
75% of 20 recent stays rated 8+
8.8117 reviews
rooms are old
6/10
moringat2026 · Friends getaway · 2026-03-16
“The view is magnificent. The location is great. The breakfast is good. The staff are very rude. The rooms are very old.”
Good food and staff, poor cleaning
4/10
munirakhalid · Family · 2025-11-05
“Even though the view is great and the staff are generally helpful, my experience with the room’s cleanliness has been very disappointing. You expect a 5-star hotel to uphold high cleaning standards, yet this was not the case during my stay.
When I first checked in, the room was clean. However, after I ate, I dropped a few crumbs on the floor—nothing major—but those same crumbs stayed there for three days, which made it obvious that the carpet had not been vacuumed at all. During this time, the windows and tables were never wiped, and even the cups were not replaced. I had to call and request new cups myself.
I informed the reception on my third day. They only sent someone to change the cups and bring water, while the actual cleaning wasn’t done until the next morning—and even then, it still wasn’t a deep or thorough cleaning.
To put things into perspective, before this stay I had been in three different 4-star hotels, and all of them had noticeably better cleaning standards than what I experienced here.
I also spoke to a gentleman at the reception—unfortunately, I forgot his name—who was genuinely kind and tried to help. He even joked during checkout that if I returned, he would personally clean the room. I appreciated his attitude, but the overall experience did not reflect the quality expected from Kempinski”
Highly recommended
10/10
vahidvakili · Solo travel · 2025-08-12
“Perfect location, beautiful and kind staffs, very good breakfast with spacious rooms. I really enjoy staying there. Highly recommended”
Not worthy of being called Kempinskii
4/10
U5940WN_ · Family · 2025-08-02
“Currently staying at Balchug Kempinski Moscow — and honestly, my impressions are quite mixed.
To start with the positives: the welcome was warm, the staff are polite and attentive. As a GHA Discovery member, I was offered a complimentary room upgrade — a nice gesture and much appreciated.
However, several issues have come up that are simply unacceptable for a five-star hotel.
There are no complimentary breakfasts offered even for top-tier GHA Discovery members, which is quite disappointing.
When I requested an additional bathrobe, I was brought one with yellow stains and a large tear — completely inappropriate. The iron provided in the room is of very low quality and hardly usable for any proper pressing.
I’d also like to mention the state of the curtains — they are literally full of holes. And in a five-star hotel! Needless to say, the morning light pours right through them, so forget about sleeping in.
Evening turndown service is another point of frustration. It wasn’t done at all on the first night and only started after I raised the issue at the reception. Since then, it has been extremely superficial — they just make the bed and close the curtains (yes, the ones with holes), then leave. Dirty and wet towels remain on the bathroom floor, toiletries are not refreshed, and the room is not truly prepared for the night. It’s just a bed that’s been made, nothing more.
These are not the standards one would expect from a hotel under the Kempinski name. There is potential here, but the lack of attention to detail and inconsistency in service delivery are major disappointments. I sincerely hope the management takes these issues seriously — because right now, this is far from a true five-star experience.
If you’re considering staying at this hotel based on the Kempinski name as a symbol of premium hospitality, I assure you this is a deeply mistaken expectation. There is nothing beyond the name that reflects Kempinski standards here. This property does not deserve more than a three-star rating given the complete absence of consistent, high-level service.”
Close to all landmarks
10/10
varunsdua · Couples · 2025-07-28
“The hotel is just across the bridge(5 mins walk) from main touristy area of Moscow such as Red square and st. Basil church.
Check in was smooth as staff at reception speaks English.
There is even a teller at hotel if you need to exchange some money.
The breakfast selection was also good. The hotel has a temperature controlled pool and a jacuzzi and a good gym as well.
All in all a great place to stay for a touristy Moscow trip.”
Great Stay thanks to the staff and Marina!
10/10
Excursion25503654144 · Solo travel · 2025-07-27
“Dear Kempinski Manager
I have since the 1980s been a costumer of the Kempinski brand enjoy your hotels specially in Europe.
This time I would like to congratulate your Moscow staff the service and quality of the hotel, specially Marina at the front desk that she was very attentive and helpful during my stay.
Thank you for having me and looking forward of my next stay!
Kind regards
Fernando Lorenzana
Lord Gruppe S.A.
Lord Gruppe GMBH”
Guest review
10/10
NorthStar46049219781 · NONE · 2025-07-19
“Comfort is not only about clean rooms and a very efficient services. Whilst those are very important when you’re away from home, being made to feel AT home is a tripe many promise, yet struggle to deliver - not at the Baltchug. Being a South African with very poor Russian, I left feeling like I’d made friends and even my spoken Russian had improved 10x over! That’s the kind of care and warmth the staff gave to me. Very patient and even going out of their way to ensure that u was always comfortable, in spite of the potential language barrier. I loved every moment of the week I spent at the Baltchug. It’s a no-brainier for a place to stay in Moscow.”
The nice people working here made my Moscow trip wonderful
10/10
Kholood86 · Solo travel · 2025-04-14
“I would say Aliana from “the concierge” and “Mario” helped me get the best of my stay in Russia. I go to Aliana on every day and she is always there smiling and helping me with whatever I need !!! I love her she’s so sweet and helpful. Mario was the one who welcomed me at the time of my check in and he was always checking if everything was okay with me! To be honest, everyone there was just nice and friendly.”
Fantastic vacation
10/10
Camper16901994382 · Family · 2025-01-05
“It was was perfect everything it was so nice, the stuff so helpful the location it was perfect the hotel so clean. The saiz of the room vey nice. We had a great time. Everything was great. From hotel to red Square so near maybe just a few minutes. Around the hotel so many restaurants.”
Needs major improvements
6/10
508nasserq · Family · 2024-12-27
“Disappointing Experience
Unfortunately, my stay at this hotel did not meet expectations. The rooms are outdated and in dire need of renovation. Some of the reception staff were very unprofessional, which made the experience unpleasant from the start. Additionally, the room cleaning service was extremely poor, with little attention to cleanliness. I would not recommend staying here unless these issues are significantly improved.”
Activities planning
10/10
Y8241DGabdullaa · Family · 2024-12-14
“I would like to express my sincere appreciation for Ms, Alina. She was exceptionally kind, respectful, and professional throughout our interaction. Alina made sure to explain all the activities in a clear and thorough manner, which made the entire process smooth and easy to understand. Additionally, she was incredibly helpful in assisting us with booking, ensuring everything was arranged without any hassle. Her dedication and customer-focused approach made a significant positive impact, and I truly enjoyed working with her.”
Memorable stay in Hotel Baltschug Kempinski Moscow
10/10
ksksksks-1 · Family · 2024-11-04
“Fantastic hotel that is strategically located next to the city's main attractions. Rooms are spacious and clean and staff were helpful and friendly. Special thanks to Alina who went above and beyond to make the experience memorable and supported throughout. She was attentive to all needs, very patient and always maintained a smile.”
Amazing Stay at Kempinski Moscow!
10/10
I8706VYalia · Friends getaway · 2024-10-10
“Our stay at Kempinski Moscow was exceptional! The service was top-notch, and a special thanks to Marina for her outstanding hospitality and attention to detail, which made our experience even better. The luxurious setting and prime location made it a perfect choice. Highly recommend and will definitely return!”
A wonderful and unique experience
10/10
Algana9 · Family · 2024-08-02
“A luxurious and old hotel, strategic location and overlooking the river, close to the Red Square and the Rose Bridge, excellent service from the reception staff, special thanks to the employee Elena, the trip coordinator, for her wonderful and distinctive coordination”
Moscow Family Stay
6/10
Majidmaj · Family · 2024-08-02
“The hotel reception staff was fine except one lady was rude and aggressive. She did not allow for early check in and gave us two separated rooms although we have kids.
Housekeeping was not good the room was not cleaned good also in some days no towels provided. The bed was not comfortable and it was two separated beds put next to each other.
The restaurant egg station was cooking on the middle of the dinning area with no proper ventilation or exhaust van. No good variety.
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Concierge Alina was very professional, helpful and knows all attractions.
Special thank to bell boy Pavel.
Swimming area was great.
Location was fine.”
Alina made it so enjoyable
10/10
khaledhS6699UQ · Friends getaway · 2024-07-31
“I had an amazing stay at this hotel in Moscow! The facilities were top-notch, and the service was exceptional. I would like to extend my heartfelt thanks to Alina, the concierge, who truly went above and beyond to make our stay enjoyable. She was incredibly friendly, kind, and helpful, ensuring that every detail of our trip was perfectly planned. Thanks to her, we had a fantastic experience exploring Moscow. Highly recommend this hotel and a special shout-out to Alina for her outstanding service!”
Best Staff ❤️🇷🇺
10/10
Coastal62891790695 · Family · 2024-07-30
“The hotel has a professional staff who care about the comfort of the guests and are noticeably interested in cleanliness. The food was great and varied. The rooms are quiet and tidy. The location is excellent and close to all services. Special thanks to Ms. Alina, helpful and kind, professional in service and how to deal. A hotel worth repeating”
Guest review
10/10
Marcus · 2022-02-12
“This is always my hotel of choice when I am in Moscow. It was really good to be back after after a 2 year absence because of the pandemic. ”
