Radisson Blu Olympiyskiy Hotel

The worst experience I have had in the past ten years!!! After reading some good reviews I booked three rooms for me and my partners, after driving eight hours we arrived, checked in and went down to have something to eat before getting a much needed rest. We ordered the bill, the visa did not work and the waiter explained that only local visas work, we wanted to pay in dollars he explained he can't take dollars and I should exchange at the front desk, we went to the front desk the lady explained that they can't exchange at the hotel and that we have to go to a money exchange place that is a 17 minute walk at 11pm, I asked since we are staying here for three nights can we pay tomorrow, she explained that it is not possible, so we walked to the place she told us to go to, and it was closed, we came back to the hotel and explained that the place is closed and we are willing to put a deposit until tomorrow and we can sort it out tomorrow, we are not going anywhere and the bill is only for two burgers and a salad! She asked me to wait and the manager, will come, up until now, believe it or not I am still surprised at this situation but not upset, what happened next is the worst customer service I have ever experienced! the manager came, I think his name is sergi and said that you must pay now and you must pay in rubble, and we called the exchange place and it's open and he is basically telling me in my face that I am lying! I told him we just came back from the place and its Closed, I asked him what should I do now, he said I will call you a taxi and you Will go to the place now! I told him this is your solution? He said yes! I told him wow! Complete disregard for trying to find a suitable solution, I told him that we dont have rubles to pay for the taxi, he said the taxi will wait until you exchange and then you can pay him! I said since you called the place and its open you will tell the taxi where the place is, he said OK, taxi came sergi was no where to be found! The lady at the reception went to the taxi and explained in detail where the exchange place is, it turns out that by mistake she gave us a different address the first time and the original address for the exchange place was inside the holiday in and the one she sent us to the first time was near the holiday in, anyway we exchanged money went back to the hotel, paid for the burgers and explained to the nice lady that you should have told us that the exchange place was inside the holiday in, she apologized for her mistake The interaction we had with the manager is something I have never experienced before and I dont think I will, and for sure not appropriate for such a hotel chain hotel What a shame instead of resting early I am up at 1am writing this out of frustration not because of the policy of paying in rubles which I totally understand but because of the way it was handled, completely unprofessional and complete disregard for trying to find a solution for the guest of the hotel and a horrible attitude