Embrace the convenience of complimentary wireless internet, concierge services, and a hair salon. Indulge in a delightful dining experience at Spice Market or opt for 24-hour room service.
Business and Leisure Facilities
Stay productive with complimentary wired internet access, a business center, and newspapers in the lobby. Enjoy a buffet breakfast before exploring nearby attractions like As-Haabee Exhibition and Alkhalil Courtyard.
Comfortable Accommodations
Relax in one of the 426 guestrooms featuring minibars and satellite TV. With complimentary internet access and well-appointed bathrooms, the rooms offer a cozy retreat after a day of sightseeing.
Unwind in luxury and convenience at Jabal Omar Marriott Hotel, Makkah, the perfect choice for your stay in the heart of Makkah.
✦HAPPI HIGHLIGHTS
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Great service
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Affordable dining
At the hotel
Popular amenities
40 listed
24-hour front desk
Assistive listening devices in meeting rooms
At least 80% of all lighting comes from LEDs
Banquet hall
Biodegradable/compostable stirrers
Braille or raised signage
Breakfast available (surcharge)
Change of bed sheets (on request)
Comprehensive food waste policy
Comprehensive recycling policy
View all amenities
Dining & drinks
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Garden
Recycling
Rooftop garden
Wheelchair-accessible fitness center
Safety & cleanliness
Visual alarms in hallways
Getting around & access
Elevator
Self parking (surcharge)
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Concierge service
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Designated smoking area
Double-glazing on all windows
Energy-saving switches
Free newspapers in lobby
Free WiFi
Free wired internet
Gift shops or newsstand
Housekeeping on request
Internet access in public areas - high speed
LED light bulbs
No single-use plastic stirrers
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Wedding services
Review in focus
124 reviews
10/ 10
Perfect
Chaymae · 2025-10-11
The guest experience
8.6out of 10 124 verified reviews
Loved most
Great service
Affordable dining
Worth knowing — Inconsistent buggy drivers
How guests scored the stay
Food and Beverage9.0
Food was well made, quick room service, and good prices.
Service9.0
Great service, particularly from the valet and room service staff.
Overall Experience8.6
Overall experience aligns well with the hotel's brand standards.
Location8.6
Location is good with transportation options to haram, although walking may be quicker.
Amenities8.5
Shuttle service available, though some buggy driver experiences varied.
Room Quality8.5
Large rooms and good overall quality noted.
Value for Money8.5
Affordable dining options and good food quality noted.
Cleanliness8.0
Some inconsistencies in the service and buggy drivers may impact overall impression.
Live guest feedback
Guest reviews
Mixed experiences
80% of 20 recent stays rated 8+
8.6124 reviews
Guest review
10/10
Chaymae · 2025-10-11
“Perfect ”
Guest review
10/10
NASER · 2025-10-11
“Great customer service from A to Z. Rooms are super clean and the front disk is very helpful, luggage people also. As well the bus driver to the Haram is very respectful and Polite. Thanks ”
Guest review
10/10
Tarek · 2025-10-10
“I had a great stay! The room service staff were very nice, always helpful, and kept my room spotless. The reception team was also friendly and welcoming, making check-in and check-out smooth and easy. Overall, excellent service and a comfortable experience
”
Guest review
10/10
Aminu · 2025-10-07
“Amazing experience.”
Guest review
10/10
Ruma · family · 2025-10-06
“A good hotel with the necessities needed while performing pilgrimage.
Nice, clean, spacious, comfortable rooms.
A short walking distance from the mosque. Regular shuttle service also available free of charge.
Breakfast had a varied selection to cater all. However a few additions that cater to the British/European palate would be a great improvement. ”
Clean and neat but disturbed sleep
6/10
Zaheer · 2025-10-01
“Lovely, clean and neat ..only issue is at 7am the construction outside starts which disturbs your rest ”
Guest review
8/10
Saleha · family · 2025-09-17
“Great service, friendly staff and transport to haram was available 24/7.”
Guest review
2/10
Arman · family · 2025-09-06
“My checkout time is 2pm but they let me out 12pm.that’s really weird ”
Enjoyable stay
10/10
Ayan Yassin · 2025-08-29
“Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price ”
Guest review
10/10
Dr. Mohammad Maksudur · 2025-08-23
“-/”
Guest review
10/10
Ahmed · 2025-08-21
“The hotel has buggies at the bust stop which is very good, my experience with the drivers of those buggies were a bit inconsistent some of them are very agitated and driving like it’s a video game while others showed excellent customer service.
When I arrived in the buggy with my massive piece of luggage I was met by an amazing gentleman managing the valet or the concierge as he quickly looked around to see if there are any bill boys in sight and there was none he helped with the luggage and instructed the buggy driver to take me in until he hands me to a bill boy
This was one of the quickest check in experience I ever had in Makkah! I usually expect long queues and wait time of checking in at any of the Haram area hotels but this was under 5 minutes
The bus to Al Haram is not worth the ride , the drop of is a 10 minutes walk from the closest door and an elevator ride down to the closest holy mosque gate so walking from the hotel and taking the buggy is a quicker option.
Tried the room service and the food was quick and very well made, potion was big and the room service delivery staff was very polite.
Overall experience was up to the Marriott standards which is great for a city like Makkah. ”
Guest review
2/10
Abdulaziz · family · 2025-07-14
“Terrible experience”
Guest review
8/10
Mohamed · 2025-07-08
“Very elegant hotel, close to Haram. The service is always excellent. However, the condition of the bathroom could use some renovation. ”
Guest review
10/10
Amran · family · 2025-06-20
“It was wonderful as my booking was upgraded to junior sweet. I was so pleased as the room was fantastic. Winderful and friendly staffs too. Thank you Marriot”
Guest review
6/10
Adid · 2025-06-17
“Decor and Spacious ”
Great hotel near Masjjd
10/10
Ali · 2025-06-16
“My wife and I had a wonderful stay at the Jabal Omar Marriot. It’s a 5 min walk to the Harem when using the trolley or bus, breakfast was excellent, everyone was really nice and Ahad, our housekeeping ensured we had everything we needed in our room. Taxis were easily available outside. No complaints. Would stay again. ”
Guest review
10/10
Fatimetou · 2025-06-15
“Friendly staff, fairly close to the haram.”
Guest review
8/10
Amna · friends · 2025-06-14
“Overall, the experience was good. The beds and bathroom were clean. The carpet was a little old and stained. The service was amazing overall.
There were a few inaccuracies with the booking and the reality when it came to timing. For example the app said Checkout Time is 2:00pm and they had locked our room at 1:30pm. That was a little confusing. Compared to other hotels in the area, it was pretty good, though. ”
Guest review
8/10
Ahmed · family · 2025-06-13
“Really nice ”
Guest review
10/10
QUTAIBAH · family · 2025-06-12
“Amazing staff at reception special thanks for Noura and Fatima
Holy Neighbourhood
International wide range breakfast buffet, with amazing staff ”
