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Makkah

Makarem Umm Al Qura Hotel

Ajyad Street, Makkah

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxurious Accommodation in the Heart of Mecca

  • Modern Rooms with Amenities

    Experience comfort in contemporary rooms with satellite TV, minibar, and some with a separate seating area and flat-screen TV.

  • Dining and Business Services

    Indulge in local and international cuisine at the hotel's restaurant and enjoy a buffet breakfast daily. Take advantage of the business center, meeting facilities, and laundry services.

  • Convenient Location and Services

    Located near Al Haram, with a free shuttle service, the hotel also offers a 24-hour front desk, express check-in, and is close to Jeddah International Airport.

Book your stay now!

HAPPI HIGHLIGHTS

  • Helpful and friendly reception staff (Alaa, Lora, وجدان)

  • Clean hotel and rooms

  • Excellent location near Al Haram

At the hotel

Popular amenities

64 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Barber/beauty shop
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (free)
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available

Review in focus

10,966 reviews
4/ 10
للأسف، تجربتي في هذا الفندق لم تكن موفقة أبداً ولم تكن على مستوى التوقعات. النظافة كانت سيئة للغاية، خاصة في الحمام، بالإضافة إلى أن الكوبايات والمياه المقدمة في الغرفة لم تكن نظيفة. كما تفاجأت بوجود دبان داخل الغرفة مما أزعجني كثيراً. أتمنى من الإدارة الانتباه لهذه الملاحظات وتحسين مستوى النظافة والخدمة بشكل عاجل لراحة النزلاء."
كيو · family with children · 2026-10-24

The guest experience

8.2out of 10
10966 verified reviews

Loved most

  • Helpful and friendly reception staff (Alaa, Lora, وجدان)
  • Clean hotel and rooms
  • Excellent location near Al Haram
  • Free/ample parking and proximity
  • Comfortable stay and good hospitality
  • Breakfast variety

Worth knowing — Shuttle bus frequency limited / crowded at times · Late check-in policy (rooms often available from 16:00) · Buffet needs improvement / organization issues · Occasional inconsistencies in room service or shuttle operation

How guests scored the stay

  • Cleanliness9.0

    Multiple reviews praise cleanliness explicitly (Arabic: النظافه, النضافه) and call the hotel clean and well-kept.

  • Location9.0

    Consistently praised for proximity to Al Haram, ease of access and parking; shuttle service availability is noted but frequency/crowding complaints temper the rating.

  • Service8.8

    Strong positive mentions of reception staff (names cited: Alaa, Lora, وجدان) for helpfulness and hospitality, though a few operational issues (late check-in experiences) slightly lower the score.

  • Overall Experience8.4

    Overall sentiment is very positive with repeated thanks and intent to rebook; operational wrinkles (check-in time, shuttle frequency) prevent a higher score.

  • Room Quality8.2

    Rooms described as comfortable and satisfactory in several reviews; no major complaints about room condition were reported.

  • Value for Money8.0

    Some guests explicitly mention reasonable buffet price and overall positive value impressions; no widespread complaints about pricing.

  • Amenities7.2

    Amenities like shuttle buses and free parking are mentioned positively, but frequent comments about limited shuttle frequency and crowded transport reduce the score.

  • Food and Beverage7.0

    Breakfast and buffet variety are praised by some, but there are specific notes that the buffet needs improvement (البوفيه يحتاج تضبيط), yielding a mixed sentiment.

Live guest feedback

Guest reviews

Mixed experiences

80% of 10 recent stays rated 8+

8.210966 reviews
  • Guest review

    4/10

    كيو · family with children · 2026-10-24

    “للأسف، تجربتي في هذا الفندق لم تكن موفقة أبداً ولم تكن على مستوى التوقعات. النظافة كانت سيئة للغاية، خاصة في الحمام، بالإضافة إلى أن الكوبايات والمياه المقدمة في الغرفة لم تكن نظيفة. كما تفاجأت بوجود دبان داخل الغرفة مما أزعجني كثيراً. أتمنى من الإدارة الانتباه لهذه الملاحظات وتحسين مستوى النظافة والخدمة بشكل عاجل لراحة النزلاء."”

  • Guest review

    9/10

    Muhammad Kashif Saeed · couple · 2026-10-24

    “I stayed here more then ten times and find best one. Inside car parking, good breakfast, staff was very cooperative. They manage early check in. Wonderful hotel”

  • Amazinh hotel and stay was pleasant

    10/10

    Naveed · extended group · 2026-10-24

    “Hotel is very clean, staffs were so good. Specially Mrs. Heeba, she assisted with so much of respect & caring. Yes, you need a taxi to go to Haram, but bus service is being provided. Very clean hotel, friendly staff, comfortable rooms with good space.”

  • لاتفي حجم التقييم المكتوب عليها

    3/10

    Banen · family with children · 2026-10-24

    “توقف الباص فيه فقط”

  • Guest review

    9/10

    WALID · extended group · 2026-10-23

    “رااائع”

  • اقامة طيبة ومريحة

    9/10

    محمد · extended group · 2026-10-23

    “المكان نظيف والسعر معقول جدا”

  • Guest review

    10/10

    Zeb · family with children · 2026-10-23

    “Excellent hotel nice location and very good staff”

  • Guest review

    9/10

    Sadriwala · family with children · 2026-10-23

    “I am all about the service and stay of this Makarem Umm Al Qura, if it's Makkah it has to be Makarem for me.”

  • Başarılı

    10/10

    Muhammed · couple · 2026-10-22

    “Çalışanları gayet iyi teşekkürler”

  • Guest review

    9/10

    MUHAMMAD NASIR · family with children · 2026-10-22

    “Staff is always responsive, respectful and can communicate in English well Breakfast is tasty, fresh and good variety”

View all guest reviews

Hotel info and reviews come from third-party sources.