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Makkah

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment Tower F, Makkah, 21955

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Indulge in top-notch services such as complimentary Wi-Fi, concierge assistance, and a hair salon. A stay at Swissôtel Al Maqam Makkah promises unparalleled comfort.

  • Dining and Entertainment

    Savor delectable meals at the on-site restaurant or unwind with a drink at the bar/lounge. 24-hour room service ensures you are catered to at all times.

  • Convenience and Comfort

    With 1624 well-equipped rooms and convenient facilities like a Smart TV, stay connected with complimentary Wi-Fi. The hotel's location provides easy access to key attractions in Makkah.

For an unforgettable experience in Makkah, book your stay at Swissôtel Al Maqam Makkah today.

HAPPI HIGHLIGHTS

  • Excellent location

  • Friendly staff

  • Good amenities

At the hotel

Popular amenities

54 listed
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Braille or raised signage
  • Breakfast available (surcharge)
  • Bulk dispenser for toiletries
  • Change of bed sheets (on request)
  • Change of towels (on request)
View all amenities

Dining & drinks

  • Comprehensive food waste policy
  • Reusable tableware only
  • Vegetarian breakfast available

Fitness & outdoors

  • Comprehensive recycling policy
  • Grey water recycling system
  • Recycling

Rooms & comfort

  • Television in common areas

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Multilingual staff
  • Smoke-free property

Getting around & access

  • Elevator
  • Wheelchair accessible

Guest services

  • Concierge service
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Double-glazing on all windows
  • Energy-saving switches
  • Free newspapers in lobby
  • Free WiFi
  • Gift shops or newsstand
  • Grocery/convenience store
  • Housekeeping on request
  • Humane animal treatment
  • Internet access in public areas - high speed
  • LED light bulbs
  • Library
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • Porter/bellhop
  • Reception hall
  • Reusable cups only
  • Shopping mall on site
  • Shopping on site
  • Showcase for local artists
  • Sustainability/community reinvestment (10% revenue or more)
  • Vegan menu options available
  • Vegetarian menu options available
  • Water dispenser
  • Water-efficient showers only
  • Wedding services
  • Well-lit path to entrance

Review in focus

143 reviews
2/ 10
Don’t book hotels.com didn’t help and hotel didn’t help wrong date was booked as a mistake of the hotels.coms part I’m in dispute and will claim indemnity for this do not book this hotel as they’re not helpful and not through hotels.com I’ve always been a loyal customer I was let down badly, when I did all I could in my power contacted them straight after booking upon realising wrong date was booked as an error on hotels.com part was for the date I was flying out. I got in contact straight away
Asif · 2025-10-12

The guest experience

8.6out of 10
143 verified reviews

Loved most

  • Excellent location
  • Friendly staff
  • Good amenities
  • Clean rooms
  • Great food

Worth knowing — Issues with water cleanliness · Inconsistent service · Security concerns

How guests scored the stay

  • Location9.2

    The hotel's proximity to AlHaram was frequently highlighted as a major positive.

  • Service9.1

    Most reviews praised the service, although some issues with staff responsiveness were noted.

  • Overall Experience8.8

    Overall feedback was largely positive, with multiple guests expressing their desire to return.

  • Food and Beverage8.7

    Food service was positively mentioned, particularly in relation to breakfast.

  • Amenities8.7

    The hotel offers various amenities that were well-received by guests.

  • Value for Money8.6

    Guests felt the overall experience justified the cost, despite some service issues.

  • Room Quality8.1

    Reviews indicated generally good room quality, though some had issues with non-smoking policies.

  • Cleanliness7.7

    Several reviews mentioned concerns about room cleanliness and water issues.

Live guest feedback

Guest reviews

Mixed experiences

85% of 20 recent stays rated 8+

8.6143 reviews
  • Terrible service on hotels.com and the hotel

    2/10

    Asif · 2025-10-12

    “Don’t book hotels.com didn’t help and hotel didn’t help wrong date was booked as a mistake of the hotels.coms part I’m in dispute and will claim indemnity for this do not book this hotel as they’re not helpful and not through hotels.com I’ve always been a loyal customer I was let down badly, when I did all I could in my power contacted them straight after booking upon realising wrong date was booked as an error on hotels.com part was for the date I was flying out. I got in contact straight away ”

  • Guest review

    10/10

    Nassar · 2025-10-12

    “Clean rooms fab food excellent location and friendly staff will be back again.varied breakfast and fab evening meal.. highly recommended.”

  • Guest review

    10/10

    Mohammed · 2025-10-11

    “Excellent umrah trip”

  • Guest review

    10/10

    Ahmed · family · 2025-10-11

    “Nice nice Good hotel”

  • Guest review

    10/10

    Ali · family with children · 2025-10-08

    “Very clean ”

  • Guest review

    8/10

    Hamida · 2025-10-05

    “The location is excellent. Only problem is the disruption from the hotel staff for non existent reasons. Mid afternoon, i take a 45 min nap to be able to do asr prayers in the mosque. A staff barges into my room carrying a portable ac, this is a guise for workers accessing your room, possibly go through your staff if you are not in. And then again in the middle of the night my 3 hours of planned sleep again got disrupted by hose keeping at my door but luckily ihad locked it fully plus a call from reception saying something about my checkin like it could not wait till morning. The hotel must realise we choose them coz of the vicinity to the Kaaba and ability to take these power naps without interruption so can achieve our Ibaadah goals”

  • Guest review

    10/10

    Mohanad · 2025-10-05

    “Easy check in … and service staff were very helpful and friendly.”

  • Guest review

    10/10

    Rameez · family · 2025-10-01

    “So close to Haram and I would recommend this hotel to anyone”

  • Guest review

    2/10

    Mohamedfaroek · partner · 2025-09-29

    “Poor service by the maintenance staff. Each night was a problem, A/C was too cold, then too hot, then too much noise from the room next door with many children and cleaners cleaning at 3am etc.....no one come to help or solve the problem for hours. terrible experience!”

  • Guest review

    8/10

    Mohamed Amjad Khan · 2025-09-29

    “In the centre of everything. It’s my 2nd time for a 4night stay to perform umrah with my family and aged parents. Convenient location and within 250yards to walking station only downside are the clock tower lifts.! ”

  • Guest review

    10/10

    NURFADZLIA · 2025-09-27

    “Perfect!”

  • Guest review

    10/10

    Jawad · 2025-09-26

    “I love this hotel”

  • Guest review

    10/10

    Anam · family · 2025-09-25

    “This is my second visit to Macca at the same hotel. I liked it at the first time and decided to come back again ”

  • Guest review

    8/10

    Mostafa · family · 2025-09-22

    “Breakfast and wakable from mashjidul Haram”

  • Guest review

    10/10

    Qaisra · 2025-09-22

    “Staff ”

  • Guest review

    2/10

    Ihtisham · 2025-09-16

    “Water issue. Staff didn’t satisfy the time wasted on changing rooms and authorities took their sweet time and needed up giving us a twin bed room when we couple and had king bed. Have photos of dirty water which we might have gone sick ”

  • Guest review

    10/10

    Ammar · friends · 2025-09-15

    “Great place, service and great stay ”

  • Guest review

    10/10

    Amir · family · 2025-09-06

    “Great and professional staff. Clean rooms and amazing food service ”

  • Guest review

    10/10

    Rawa · family · 2025-09-06

    “We had a lovely stay there, highly recommended. It’s very close yo AlHaram, the only downside is you’ll need to change lifts and it can be a bit slow. We booked twin room with partial Kaaba view and it was comfortable, clean and the view to AlKaaba was great. The bathroom is small and needs an upgrade but we could live with it. The staff were excellent, very professional and courteous - special shoutout to the lady who checked us in - can’t remember her name- and the breakfast staff especially the gentleman at the “fool/fave beans”station and Safwan for making our stay extra special”

  • Guest review

    10/10

    Aftab · family · 2025-09-05

    “Excellent service and people on front desk were very helpful. It was a smooth check in and also upgraded our room to a partial Kaaba view one which was absolutely wonderful.”

View all guest reviews

Hotel info and reviews come from third-party sources.