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Makkah

Swissôtel Makkah

King Abdul Aziz Endowment, Makkah, 21955

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Stay in one of the 1487 air-conditioned rooms with complimentary wireless internet and private bathrooms with toiletries.

  • Dining and Drinking Options

    Enjoy a meal at the restaurant, sip your favorite drink at the bar/lounge or opt for 24-hour room service. Buffet breakfasts are served daily for a fee.

  • Convenient Amenities

    Take advantage of the business center, express check-in/out services, and a roundtrip airport shuttle. Abraj Al Bait Hajar Tower and Great Mosque of Makkah are just a short walk away.

Book now for a centrally located and luxurious stay in Makkah at Swissôtel Makkah.

HAPPI HIGHLIGHTS

  • Excellent location

  • Great service

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • Accessible airport shuttle
  • Accessible shuttle
  • Airport transportation - pickup (surcharge)
  • Annual carbon offsets
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Breakfast available (surcharge)
View all amenities

Dining & drinks

  • Comprehensive food waste policy
  • Reusable tableware only
  • Vegetarian breakfast available

Fitness & outdoors

  • Comprehensive recycling policy
  • Garden
  • Grey water recycling system
  • Recycling
  • Vegetable garden

Rooms & comfort

  • Change of towels (on request)
  • Television in common areas

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Multilingual staff
  • Smoke-free property

Getting around & access

  • Elevator
  • No accessible airport shuttle
  • No accessible shuttle

Guest services

  • Concierge service
  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Bulk dispenser for toiletries
  • Change of bed sheets (on request)
  • Computer station
  • Double-glazing on all windows
  • Energy-saving switches
  • Free WiFi
  • Gift shops or newsstand
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • Humane animal treatment
  • LED light bulbs
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Porter/bellhop
  • Reception hall
  • Reusable cups only
  • Shopping mall on site
  • Shopping on site
  • Showcase for local artists
  • Sustainability/community reinvestment (10% revenue or more)
  • Vegan menu options available
  • Vegetarian menu options available
  • Water dispenser
  • Water-efficient showers only

Review in focus

201 reviews
10/ 10
Clean and comfortable
FARRAH · family · 2025-10-12

The guest experience

8.6out of 10
201 verified reviews

Loved most

  • Excellent location
  • Great service

Worth knowing — Small rooms · Inconsistent front desk service

How guests scored the stay

  • Location9.3

    Multiple positives regarding the location, particularly its proximity to Masjid al-Haram.

  • Service9.1

    Overall positive sentiment regarding service, although one review mentioned very bad front desk service.

  • Value for Money8.8

    Positive mentions on value in relation to its location.

  • Food and Beverage8.8

    Some positive comments on dining options but suggestions for improvement were made.

  • Overall Experience8.8

    Predominantly positive experiences shared, with suggestions for improvement.

  • Cleanliness8.3

    Mixed reviews with some mentioning cleanliness positively, but a lack of specific mentions.

  • Amenities8.3

    While there are good service mentions, the lack of a spa was noted as a negative.

  • Room Quality7.8

    Comments on small and outdated bathrooms affected overall sentiment regarding room quality.

Live guest feedback

Guest reviews

Mixed experiences

75% of 20 recent stays rated 8+

8.6201 reviews
  • Guest review

    10/10

    FARRAH · family · 2025-10-12

    “Clean and comfortable ”

  • Guest review

    10/10

    Abdo · 2025-10-12

    “It is a little too much to walk you have to go to the clock tower to go to the haram other than that it was a perfect stay. ”

  • Guest review

    10/10

    mohamed · 2025-10-09

    “Everything in the Hotel is excellent”

  • Guest review

    2/10

    Dheya · family · 2025-10-06

    “don’t book on line because they won’t give you your money back if you cancel your trip i booked on line and i paid extra for free cancellation by the end of the day they won’t give me my money back because this hotel is not refunding hotel i have bad experience with them they give me hard time ”

  • Guest review

    4/10

    Hazem · 2025-10-05

    “The restaurant manger was so rude and he doesn't know how to deal with customers He’s had very bad experience ”

  • Guest review

    10/10

    Syeda · 2025-10-05

    “Easy access to thr masjid, mall and shops. Great location. ”

  • Guest review

    8/10

    Aslam Ismail · family · 2025-10-02

    “Saifullaah on our 10th floor was amazing and attentive to our needs!”

  • Guest review

    10/10

    Sabrina · family · 2025-09-30

    “Cozy place to stay ”

  • Guest review

    10/10

    Zekria · family · 2025-09-26

    “Great stay, excellent customer service and very close to masjid al haram. ”

  • Guest review

    10/10

    Mohammed · partner · 2025-09-26

    “Great location ”

  • Guest review

    2/10

    Tahir · 2025-09-25

    “Very bad front desk service terrible ”

  • Guest review

    10/10

    Mohamad · 2025-09-24

    “Greate”

  • Guest review

    10/10

    MOHAMED · family with children · 2025-09-23

    “good place near to HARAM”

  • Guest review

    10/10

    Larry · 2025-09-22

    “Would stay again”

  • Guest review

    10/10

    Mohammed · 2025-09-22

    “Amazing hotel ”

  • Guest review

    10/10

    USMAN · 2025-09-22

    “Clean and good service”

  • Guest review

    6/10

    Muhammad Mansoor · family with children · 2025-09-20

    “If you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah. On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam.”

  • Guest review

    10/10

    Salman · family · 2025-09-19

    “Nice”

  • Guest review

    8/10

    Sumaira · 2025-09-15

    “Everything was great. Bathrooms are quite small thoguh”

  • Guest review

    4/10

    Mashtura · family · 2025-09-11

    “It didnt feel like a 5 star experience. The only good thing about the hotel is the location. It is located in the Clock Tower & very close to the Haram. However, the room was small and the bathroom was extremely small and outdated. The pillows felt like they were old and wouldn't fluff. Extremely disappointed. ”

View all guest reviews

Hotel info and reviews come from third-party sources.