Experience luxury and convenience at Tilal Jabal Alkabah, your perfect retreat in Makkah!
Exquisite Accommodations
With 251 elegantly designed rooms, enjoy the comfort of air conditioning, minibars, and flat-screen TVs with satellite programming. Start your day with complimentary wireless internet and refreshments made easy with in-room coffee/tea makers.
Gourmet Dining Options
Indulge in delectable dining experiences at our on-site restaurant, Midan, or grab snacks at the cozy coffee shop. Delight in 24-hour room service and buffet breakfasts available daily from 6:30 AM to 10:30 AM for a delightful start to your day.
Unmatched Amenities
Take advantage of our 24-hour business center, concierge services, and a state-of-the-art banquet hall. With express check-in and check-out, we ensure a seamless and enjoyable stay.
Book your unforgettable experience at Tilal Jabal Alkabah today!
✦HAPPI HIGHLIGHTS
✦
Very good service
✦
Overall good experience
At the hotel
Popular amenities
18 listed
24-hour business center
24-hour front desk
Banquet hall
Braille or raised signage
Breakfast available (surcharge)
Concierge service
Elevator
Express check-in
Express check-in/check-out
Express check-out
View all amenities
Safety & cleanliness
Smoke-free property
Getting around & access
Self parking (surcharge)
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Services & essentials
Free newspapers in lobby
Free WiFi
Playground on site
Review in focus
77 reviews
10/ 10
Overall very good
Obaid · friends · 2025-09-25
The guest experience
8.8out of 10 77 verified reviews
Loved most
Very good service
Overall good experience
How guests scored the stay
Location9.2
Standard quality for this hotel tier
Service9.1
Overall very good service as indicated in the review.
Overall Experience8.9
Overall very good experience.
Cleanliness8.7
Standard quality for this hotel tier
Food and Beverage8.7
Standard quality for this hotel tier
Amenities8.7
Standard quality for this hotel tier
Room Quality8.6
Standard quality for this hotel tier
Value for Money8.6
Standard quality for this hotel tier
Live guest feedback
Guest reviews
Consistent
80% of 20 recent stays rated 8+
8.877 reviews
Guest review
10/10
Obaid · friends · 2025-09-25
“Overall very good ”
Guest review
10/10
Aws · partner · 2025-04-29
“Beautifully decorated hotel, Good location”
Overall a good value for money hotel
6/10
akbar · 2025-04-15
“What can I say, 8 out of 10 for effort to keep customers happy, the girl at the reception (sorry can't remember her name but wore aviator style glasses) upgraded us to an interconnected rooms... Staff: are really helpful and friendly. Facilities: "Spa" what spa? Location: Checked all the maps and routes before booking and when I say it's in a bad location I mean in a bad location, I mean to get to the zam zam tower it takes about 20 mins and 10 mins to the mosque to pray. ”
Exeptional
10/10
Faiza · 2025-04-12
“Tikal Jabal is a beautiful hotel with excellent rooms, service and breakfast. The staff was exceptionally helpful. Nasir Ali, Hossain, Jiban and kawsar helped us a lot during our stay. Will surely only stay here for our next visit.”
Guest review
10/10
Zainab · partner · 2025-02-21
“I like everything about it 👍”
Guest review
6/10
Rami · family with children · 2025-01-02
“Staff need to have client orientation and be more friendly to visitors. ”
Guest review
8/10
Kashif · 2024-12-27
“Location is a bit far from main gates to enter haram ”
Guest review
6/10
Ghaniat · 2024-11-03
“I rarely write review but I had to for this one.
The room was as described no issue there. However, the service from staff was terrible. Except Malik from the concierge team, everyone else did not leave up to a 5-star hotel. I felt like I was in a budget hotel where staff don't care about customer.
There are ongoing construction work around the hotel, so road gets closed and you can't get to/from the hotel by taxi. You have to be dropped fown the road and climb the small hill with your suitcases to reach the hotel, or vice versa when leaving.
I would have expect the hotel to inform the customer that road get close around certain hours, that is the minimum that should be done.
The hotel is 15min from the Haram entrance, specifically when you have to zigzag around the designated blocked spaces.
The food was very limited in term of options. I chose the hotel for the room type, but was very disappointed by the service, the lack of communication on car drop off/pick up inconvenience and the food.
I will only book this if I do not have a better choice going forward.”
Guest review
10/10
Muhammad · partner · 2024-11-02
“Excellent food”
Guest review
10/10
Kamil · 2024-10-15
“Hotel rooms are very clean , food is delicious and staff is friendly and welcoming ”
Guest review
10/10
Khaled · 2024-08-19
“Very supportive team.
Managed to find a solution as the booking didn’t arrive to them till next day.
They also gave me an upgrade.
All team was helpful, special thanks to Ali in the reception 🙏”
Guest review
8/10
Shakhawat · partner · 2024-08-15
“Beautiful hotel. Super inconvenient to get to surprisingly. Absolutely NO one in the Haram knows where the hotel is. whether they are a guard, soldier, taxi driver, pedestrian, beggar, no one knows the name Shaza.
And then the shuttle bus service is super poor and the traffic areas it drops you off to is dangerous. Overall, IF you can get to the hotel, you’ll have a tremendous stay. If not, good luck finding the hotel 😭😔”
Guest review
10/10
Asma · family · 2024-07-16
“Lovely hotel, rooms are clean and in good condition but are small. I’ve stayed here before and loved it. Breakfast is great and staff are always helpful. Very close to haram but there is quite a steep uphill back to the hotel which would be difficult for elderly. Park is available at a cost. ”
Guest review
8/10
Fatima · family · 2024-03-21
“Thanks à lot ”
Guest review
10/10
MR HAMID · 2024-03-15
“Excellent food, very nice stuff”
Good but few things require updating
6/10
Hussain · 2024-03-14
“- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions.
- Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done.
- Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am).
- The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page
- Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available
- Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair.
- Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram”
A Pitstop in Makkah
10/10
Ahmad · 2024-03-12
“My stay at Shaza was very short religious trip. I have to say, the stay there was the most comfortable. There was an issue during check in and the staff was so accommodating and helpful. They gave me the most comfortable room there is.
The hotel is clean, comfortable and has all the amenities. The prayer room has a sound connected from the masjid for prayers.
The iftar buffet was varied and delicious. Will definitely stay again. ”
ABDUHU Choudhury
10/10
Abduhu · 2024-02-29
“Everything is excellent,There is two hotel staff Jewel & Earshad is very friendly and get excellent service from them.”
Guest review
8/10
Naeem · partner · 2024-02-16
“Close to the Haram Shariff but it's on hill side, difficult for older people. Lots of Bangladeshi people working as a support stuff, everyone shows professional manners. All receptionist was friendly and met any requests quickly. Mr Ashiq did good job every day to make room amazingly. Overall it's a good hotel and we were happy to stay here.”
Guest review
10/10
Fahmida · 2024-02-14
“Shaza Makkah hotel was perfect! It was very clean and very nice decor. The housekeeping staff were very helpful and very nice. Masud and Jiban were the 2 housekeeping staff that made our stay extra memorable. They were at our service whenever we needed them. The hotel also has a shuttle bus which takes you to the haram. Return journey was a little difficult but it was nice to have this amenity. ”
