Hotelaholic

Makkah

Zamzam Pullman Makkah

Abraj Al-bait., Makkah, 21955

8.6 Excellent20000 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Studios and Suites

    Pullman ZamZam Makkah, located a few meters from the Holy Mosque, offers luxurious studios and suites with stunning views of the city and the Kaaba. Each unit is elegantly decorated, air-conditioned, and equipped with modern amenities like satellite TV, a mini fridge, and a safety deposit box. Some rooms even offer breathtaking views of the Haram/Kaaba.

  • Gourmet Dining and Ramadan Specials

    Guests can indulge in gourmet cuisine at the hotel's restaurant or venture out to explore local dining options. During Ramadan, experience the special Suhoor and Iftar meals. Whether enjoying a buffet breakfast or opting for in-room dining, culinary delights await.

  • Convenient Amenities and Services

    With free WiFi throughout the hotel, a 24-hour reception, car rental, currency exchange, and an ATM on-site, guests' needs are fully catered to. Additionally, King Abdulaziz International Airport is just 100km away, and onsite parking is available for added convenience.

Book your stay at Pullman ZamZam Makkah for a truly exceptional experience.

HAPPI HIGHLIGHTS

  • Excellent location / proximity to the Haram

  • Friendly, helpful and professional staff

  • Clean rooms reported by several guests

At the hotel

Popular amenities

56 listed
  • 24-hour front desk
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Bar
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Spa/wellness center

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage

Services & essentials

  • Car hire
  • Cashless payment available
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Mobile app for room service
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

20,000 reviews
10/ 10
Alles sehr schön nach bei Harem saubere und sehr gutes Frühstück
Salus · couple · 2026-10-17

The guest experience

8.6out of 10
20000 verified reviews

Loved most

  • Excellent location / proximity to the Haram
  • Friendly, helpful and professional staff
  • Clean rooms reported by several guests
  • Easy access and convenient for prayers
  • Complimentary room upgrade mentioned
  • Spacious/comfortable rooms reported by some

Worth knowing — Slow / crowded / dirty elevators · Room size and layout issues (small rooms, duct-side views) · Inconsistent cleanliness in some rooms (furniture, carpets) · Food repetitive and inconsistent across restaurants · Missing in-room kitchen fittings (no microwave) · Check-in procedures can be slow

How guests scored the stay

  • Location10.0

    Consistently excellent: many reviewers emphasize proximity to the Haram, ease of access and convenience — clear standout strength for the property.

  • Service9.6

    Strong positive sentiment: multiple reviews highlight welcoming, professional and helpful staff (named staff like Abdul Aziz, Houssam, Nouha) and considerate gestures (complimentary upgrade, helpfulness).

  • Overall Experience9.4

    Predominantly positive overall sentiment: many guests called their stay excellent or a great choice, praising hospitality, comfort and convenience despite some operational/room issues.

  • Value for Money8.6

    Standard quality for this hotel tier.

  • Food and Beverage8.0

    Mixed: breakfast variety was appreciated by some, while others found food repetitive and flagged inconsistent restaurant standards across outlets.

  • Cleanliness7.8

    Mixed mentions: several guests praised clean rooms while others reported unclean rooms, dirty furniture and missing carpets — overall slightly below average cleanliness.

  • Amenities7.8

    Some facility issues noted: slow/dirty elevators, inconsistent restaurant standards and missing in-room kitchen fittings (no microwave); other amenities (housekeeping, basic services) generally functional.

  • Room Quality7.6

    Mixed to negative: reports of small rooms, poor layout (duct-side/terrace-only view), limited seating and some rooms lacking expected fittings; a few guests did report spacious, comfortable rooms.

Live guest feedback

Guest reviews

Mixed experiences

40% of 10 recent stays rated 8+

8.620000 reviews

  • Gutes und sauberes Unterkunft

    10/10

    Salus · couple · 2026-10-17

    “Alles sehr schön nach bei Harem saubere und sehr gutes Frühstück”

  • Guest review

    10/10

    Bouabdallah · extended group · 2026-10-17

    “We had a pleasant stay at the hotel. Great staff overall, but a special shoutout to Mr. Ziad for making us feel so welcome.”

  • Brilliant no faults found.

    9/10

    Eesha · couple · 2026-10-17

    “We got upgraded to a deluxe room and it was lovely, a big room, lots of space, close to clock tower, staff were very attentive, cleaned the room everyday always friendly , any requests were sorted instantly.”

  • Property need renovation

    7/10

    Mujahid · solo traveller · 2026-10-16

    “Location”

  • Vey good

    9/10

    FakrudeenAli Ahamed · family with children · 2026-10-16

    “Bread, Potato fries, cakes and capacino coffees are very good”

  • overall is good but breakfast is not good

    6/10

    Bilal · family with children · 2026-10-15

    “Location”

  • Guest review

    7/10

    Bastra · extended group · 2026-10-15

    “everything”

  • No help. Very rude staff. They want your £ or $ but dont have staff who speaks english or wants to deal with you

    3/10

    Muhammad Inaam · family with children · 2026-10-15

    “Location”

  • Guest review

    5/10

    Abdullah · family with children · 2026-10-14

    “قربه من الحرم فقط.”

  • Guest review

    7/10

    Alaa · couple · 2026-10-14

    “I had a wonderful stay at the hotel, and it all started the moment I walked through the door. I want to give a special shout-out to Ziyad Alolyani at the reception desk, who assisted me during check-in. He was incredibly friendly, welcoming, and professional. From the very beginning, he went out of his way to be helpful and ensured that the entire process was smooth, quick, and hassle-free. Exceptional service like Ziyad's makes a huge difference and truly sets a hotel apart. Thank you, Ziyad, for the fantastic welcome! I highly recommend this hotel.”

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Hotel info and reviews come from third-party sources.