Hotelaholic

Johannesburg · Gauteng

Palazzo Hotel

Montecasino Boulevard, Johannesburg, Gauteng, 2021

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation with Elegant Rooms

    Experience a stay like no other at Palazzo Montecasino Hotel, where the manicured Tuscan-style garden and spacious outdoor pool beckon you to relax in style. The air-conditioned rooms, each with a seating area and flat-screen TV, offer a perfect blend of comfort and sophistication.

  • Wellness and Entertainment Facilities

    Indulge in ultimate relaxation at the on-site spa with Thai massages or enjoy a fun-filled time at the bowling alley and casino. Stay active at the fitness centre or simply unwind by the pool - the choice is yours at Palazzo Montecasino.

  • Culinary Delights and Convenient Location

    Start your day with a delicious breakfast at the Medeo restaurant and explore a variety of Italian dishes with French and African influences. Conveniently located near Sandton Business Centre, this hotel offers easy access to both Lanseria and O.R Tambo Airports.

Book your stay at Palazzo Montecasino Hotel now.

HAPPI HIGHLIGHTS

  • Friendly, professional and attentive staff

  • Excellent location (direct access to Montecasino, safe area, walking distance to restaurants)

  • Outstanding breakfast and food quality

At the hotel

Popular amenities

111 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Hair Salon Services
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool
  • Swimming pool toys

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Babysitting/child services
  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Casino
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Higher level toilet
  • Key card access
  • Live music/performance
  • Movie nights
  • Nightclub/DJ
  • Non-smoking throughout
  • Packed lunches
  • Picnic area
  • Room service
  • Shallow end
  • Sun umbrellas
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

2,193 reviews
9/ 10
Stunning, majestic
Carmen · couple · 2026-10-24

The guest experience

8.6out of 10
2193 verified reviews

Loved most

  • Friendly, professional and attentive staff
  • Excellent location (direct access to Montecasino, safe area, walking distance to restaurants)
  • Outstanding breakfast and food quality
  • Relaxing ambience and well-maintained public areas (gardens, ambience)

Worth knowing — Cleanliness issues: urine smell in showers, hallway odour, reports of not clean · Amenities problems: poor WiFi, non‑smart TVs/limited channels · Room maintenance: tired furniture, poor mattresses and pillows · Safety/hazard incident: damaged hairdryer causing sparks/fire risk

How guests scored the stay

  • Service10.0

    Service is consistently praised: staff described as friendly, professional, warm and attentive across multiple reviews; staff handled issues helpfully in many cases.

  • Location9.8

    Location is repeatedly praised (direct access to Montecasino, safe area, walking distance to restaurants, pretty gardens) and is a clear strength.

  • Food and Beverage9.6

    Food and beverage (especially breakfast) are frequently praised as outstanding, fresh and high-quality, supporting a strong rating.

  • Overall Experience9.6

    Overall experience trends very positive with many 'perfect' and 'highly recommend' reviews, though some serious cleanliness/maintenance incidents slightly temper the score.

  • Room Quality7.6

    Mixed room feedback: some guests loved the rooms and welcome treats, but there are multiple reports of tired furniture, poor mattresses and pillows, and need for refurbishment.

  • Amenities7.6

    Amenities have notable issues: unreliable WiFi, non‑smart TVs/limited channels and a hazardous hairdryer incident; these reduce the amenities score despite other positives.

  • Value for Money7.4

    Perceived value is mixed—many positive experiences but some guests felt the price did not match problems encountered (WiFi, TV, room issues).

  • Cleanliness7.2

    Several reviews note cleanliness problems (urine smell in showers, hallway odour, explicit 'not clean' comment), so cleanliness is noticeably below the hotel average.

Live guest feedback

Guest reviews

Remarkably consistent

88% of 8 recent stays rated 8+

8.62193 reviews
  • Old school—beautiful & majestic. The patio & grounds are stunning. Very good breakfast.

    9/10

    Carmen · couple · 2026-10-24

    “Stunning, majestic”

  • Very good

    10/10

    Monique · solo traveller · 2026-10-21

    “Breakfast and dinner were amazing. Service was a bit slow but good.”

  • Great!

    9/10

    Anna · couple · 2026-10-19

    “Everything was great, except for the breakfast in the room. Otherwise everything else met our expectations. It was clean and very comfortable. We went for a couples massage which was amazing, we just regret not brining our costumes for the pool.”

  • Guest review

    9/10

    Mark · couple · 2026-10-18

    “It’s a classy Hotel and well kept! Attention to detail and a step up from the Pivot which is what one would expect.”

  • Will definitely stay again. Beautiful view from my room

    9/10

    Sinovia · couple · 2026-10-17

    “Well run and friendly staff and service good. Breakfast was good”

  • Guest review

    7/10

    Ramon · solo traveller · 2026-10-16

    “Lovely looking beautiful hotel”

  • Romantic experience.

    10/10

    Joanna · solo traveller · 2026-10-11

    “Everything was exceptional. The ladies at the spa accommodated us so well as they are busy with renovations and we were not comfortable getting our massages at the pool and so they moved it into our room. Room was beautifully done with the rose turn down. Thank you 😊 🙏🏼”

  • Guest review

    10/10

    Marvin · solo traveller · 2026-10-10

    “Friendly staff from the porters to the front desk everyone was helpful”

View all guest reviews

Hotel info and reviews come from third-party sources.