Hotelaholic

Franschhoek · Western Cape

Protea Hotel by Marriott Franschhoek

33/34 Huguenot Road, Franschhoek, Western Cape, 7690

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation with Scenic Views

    Experience the beauty of Franschhoek at Protea Hotel by Marriott, where spacious rooms offer stunning views of the mountains and vineyards. Each elegantly decorated room is equipped with modern amenities for your comfort.

  • Exceptional Service and Local Expertise

    Our dedicated staff is here round the clock to ensure your stay is memorable. Let us assist you in planning day trips and provide insider tips to enhance your experience in Franschhoek.

  • Convenient Location for Exploration

    Situated near the town center, our hotel is the perfect starting point to discover the local treasures, from wineries to art galleries. Unwind by the outdoor pool or indulge in a delicious meal at Hussar Grill during your stay.

Book now to indulge in luxury and tranquility at Protea Hotel by Marriott Franschhoek.

HAPPI HIGHLIGHTS

  • Friendly, helpful and professional staff

  • Excellent central location near wine tram and town

  • Very good restaurant; breakfast and dinner frequently praised

At the hotel

Popular amenities

79 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
View all amenities

Pools & wellness

  • Fence around pool
  • Outdoor pool
  • Pool with view
  • Salt-water pool
  • Swimming pool
  • Swimming pool toys

Dining & drinks

  • Bar
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Cycling
  • Fitness center
  • Garden
  • Hiking
  • Outdoor furniture
  • Sun loungers or beach chairs

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Walking tours

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Fishing
  • Free WiFi
  • Higher level toilet
  • Horse riding
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Pub crawls
  • Room service
  • Sun umbrellas
  • Temporary art galleries
  • Toilet with grab rails
  • WiFi available

Review in focus

594 reviews
9/ 10
Lage und schöne grosse Zimmer. Sehr ruhig.
Frey · couple · 2026-10-23

The guest experience

8.9out of 10
594 verified reviews

Loved most

  • Friendly, helpful and professional staff
  • Excellent central location near wine tram and town
  • Very good restaurant; breakfast and dinner frequently praised
  • Clean, comfortable and spacious rooms with quality linens
  • Pool, parking and convenient half-board arrangements

Worth knowing — Occasional cold room-service meals and long wait times · Limited milk alternatives / dietary accommodations at breakfast · Isolated unfriendly behaviour reported from one restaurant staff member · No throw/blanket in some rooms

How guests scored the stay

  • Service9.4

    Staff repeatedly described as friendly, extremely helpful and professional (specific praise for management and individual team members), with several guests planning returns due to service.

  • Location9.3

    Location repeatedly highlighted as perfect, central, within walking distance to town and the wine tram — a strong positive across reviews.

  • Cleanliness9.2

    Multiple reviews note 'clean all around', 'room very clean' and praise good bathrooms and linen quality — cleanliness is consistently positive.

  • Room Quality9.0

    Rooms described as spacious, comfortable with good bathrooms and quality bedding; a generally very positive impression of room standards.

  • Value for Money8.9

    Not explicitly discussed in many reviews; complimentary items (sparkling wine), included breakfast/half-board and positive dining impressions imply good value.

  • Amenities8.6

    Amenities such as a pool, easy parking, and arrangements for half-board/local restaurant are praised; minor missing items (throw/blanket) noted.

  • Food and Beverage8.5

    Restaurant, breakfast and dinner receive strong praise (some called dinner exceptional), but isolated negatives include cold room-service meals, long wait and one unfriendly waiter.

  • Overall Experience8.3

    Overall sentiment is very positive with many guests saying they'd return and praising stays, though a few service/food incidents slightly tempered some experiences.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 15 recent stays rated 8+

8.9594 reviews
  • Guest review

    9/10

    Frey · couple · 2026-10-23

    “Lage und schöne grosse Zimmer. Sehr ruhig.”

  • Guest review

    10/10

    stephanie · extended group · 2026-10-22

    “Location and beautiful decor”

  • Perfect location; would use again

    9/10

    Theo · solo traveller · 2026-10-20

    “Excellent location and staff”

  • I would definitely stay there again!

    10/10

    van Niekerk · family with children · 2026-10-16

    “The friendly staff, the view and the included breakfast. Walking distance to nearest pharmacy, food markets, and tourist attractions.”

  • This hotel is the only place we stay in when we visit Franschoek.

    10/10

    DANIEL · couple · 2026-09-15

  • Very pleasant overnight stop

    9/10

    Rickett · couple · 2026-09-04

    “Comfortable big bed. Food at Hussar was great. Breakfast lovely.”

  • Fabulous stay

    10/10

    Johan · couple · 2026-08-07

    “Always a great stay. Location etc”

  • Perfection, we’ll definitely be returning

    10/10

    Jayme · couple · 2026-08-03

    “What a beautiful hotel. The location is perfect”

  • Will stay there again.

    8/10

    Charmaine · solo traveller · 2026-07-16

    “Friendly & efficient staff. Room very clean with all amenities. Thank you for birthday wishes and complimentary sparkling wine!”

  • Great location and friendly staff. Really lovely breakfast.

    9/10

    Wanda · couple · 2026-07-14

  • Normally I avoid staying in Franschoek due to the bad experiences I’ve had with other hotels in Franschhoek, so I was ve

    10/10

    Jorn · solo traveller · 2026-06-17

  • Loved the fresh interior and very helpful staff

    8/10

    Fiona · couple · 2026-06-13

    “Interior, position, staff”

  • Hospedagem incrível!!!

    10/10

    Bethina · couple · 2026-06-04

    “Hospedagem incrível! Quarto espaçoso, chuveiro quentinho! Próximo ao terminal do wine tram (5 minutos a pé). Fechamos a hospedagem com meia pensão (incluso jantar). As opções do menu eram excelentes! Comida muito boa! Funcionários extremamente simpáticos!!! Adoramos!!!!”

  • We will definitely return!

    8/10

    Domenico · couple · 2026-05-26

    “The restaurant was fantastic! Breakfast was very good and dinner was exceptional”

  • Beste hotel van de hele reis!!!! Kom ZEKER terug!!!!

    10/10

    Crelis010 · couple · 2026-05-25

    “Het hotel is modern, gezellig, heerlijk zwembad met prachtige kamers! Personeel is SUPER!!!!! Eten is prima, bedden supercomfy... Zeer centrale ligging, kortom: fantastisch!!!!”

Hotel info and reviews come from third-party sources.