Hotelaholic

Bilbao

Hotel Carlton

Plaza Federico Moyua 2, Bilbao, 48009

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

  • Convenient Facilities

    Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

  • Gastronomic Delights

    Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

HAPPI HIGHLIGHTS

  • Super location

  • Friendly and helpful staff

  • Spacious and comfortable rooms

At the hotel

Popular amenities

63 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Bar
  • Breakfast takeaway containers
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • Cleaning standards that are effective against Coronavirus
View all amenities

Pools & wellness

  • Steam room

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Public Bath

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

6,489 reviews
8/ 10
We had a wonderful time at the property and were particularly happy with our room. The junior suite had a very good size and was actually more of a mini-suite working very well for our family of three. It had a view onto one of the main squares in walking distance of the principal shopping area with may restaurants near by. The staff were extremely friendly.
Janine-Nicole · family with children · 2026-10-24

The guest experience

8.9out of 10
6489 verified reviews

Loved most

  • Super location
  • Friendly and helpful staff
  • Spacious and comfortable rooms
  • High-quality breakfast

Worth knowing — Noise from neighboring rooms · Complicated parking arrangements

How guests scored the stay

  • Location9.3

    Guests consistently praised the hotel's central location and accessibility.

  • Service9.3

    Staff were praised for being pleasant, helpful, and attentive throughout the stay.

  • Overall Experience9.2

    Overall experience was highly rated, with many expressing a desire to return.

  • Food and Beverage8.8

    Breakfast offerings were well-received with good quality and variety.

  • Amenities8.8

    Amenities were appreciated but some guests found parking arrangements complicated.

  • Room Quality8.8

    Rooms were described as spacious and comfortable, though some noted minor issues.

  • Value for Money8.8

    General sentiment was positive, yet some felt certain services were overpriced.

  • Cleanliness8.3

    Cleanliness was generally good, but there are reports of noise from other rooms.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 13 recent stays rated 8+

8.96489 reviews
  • Great rooms, fabulous location

    8/10

    Janine-Nicole · family with children · 2026-10-24

    “We had a wonderful time at the property and were particularly happy with our room. The junior suite had a very good size and was actually more of a mini-suite working very well for our family of three. It had a view onto one of the main squares in walking distance of the principal shopping area with may restaurants near by. The staff were extremely friendly.”

  • Tolles Hotel

    9/10

    Bruno · couple · 2026-10-23

    “Die Lage ist hervorragend und das Personal sehr freundlich. Feines Frühstücksbuffet!”

  • parfait

    10/10

    doudoujm · family with children · 2026-10-22

  • Worked well for city appointments

    9/10

    David · couple · 2026-10-21

    “Loved location”

  • Guest review

    9/10

    Karen Melien · couple · 2026-10-20

    “Flott hotell”

  • Wonderful hotel in a great location

    10/10

    Gail · couple · 2026-10-19

    “Room was comfortable and spacious.”

  • Guest review

    9/10

    HPDNelson · couple · 2026-10-18

    “great location, good size room.”

  • Parfait comme toujours

    10/10

    Dewe · couple · 2026-10-18

    “Tout”

  • Perfect

    10/10

    Phillip Henry · couple · 2026-10-15

    “Superior location, big rooms”

  • It’s a grand hotel in Bilbao. Big rooms, big breakfast.

    8/10

    Jim · couple · 2026-10-14

    “The Hotel Carlton is a great, old building. It’s well located in Bilbao and the room was large. The bed was very comfortable. The breakfast staff were friendly and helpful. The front desk staff were efficient. The breakfast options were fantastic.”

  • Perfect!

    10/10

    Jeffrey · couple · 2026-10-13

    “Great location!!! Wonderful staff!”

  • Guest review

    9/10

    Vanessa · solo traveller · 2026-10-13

    “The rooms are large and comfortable. We had a nice window that looked out on the street. The gym offered a fair selection of equipment.”

  • Superbe

    9/10

    Francois · couple · 2026-10-12

    “Le cadre et le personnel La location est parfaite”

View all guest reviews

Hotel info and reviews come from third-party sources.