Hotelaholic

Madrid

Eurostars Madrid Tower

Paseo De La Castellana, 259 B, Madrid, 28046

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa and Recreational Amenities

    Pamper yourself at the spa and enjoy a 24-hour health club, spa tub, and sauna.

  • Exquisite Dining and Entertainment Options

    Indulge in Mediterranean cuisine at Volvoreta, grab a coffee at the cafe, and unwind at the bar/lounge.

  • Convenience and Event Facilities

    Benefit from complimentary Wi-Fi, concierge services, a business center, and ample event space.

Experience opulence at Eurostars Madrid Tower by booking your stay now.

HAPPI HIGHLIGHTS

  • Modern hotel

  • Great staff

  • Clean and convenient property

At the hotel

Popular amenities

61 listed
  • 24-hour business center
  • 24-hour front desk
  • 24-hour health club
  • At least 80% of all lighting comes from LEDs
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Breakfast available (surcharge)
  • Bulk dispenser for toiletries
  • Change of bed sheets (on request)
  • Change of towels (on request)
View all amenities

Pools & wellness

  • Full-service spa
  • Sauna
  • Steam room
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

Dining & drinks

  • Comprehensive food waste policy
  • Locally-sourced food on site (80% or more)
  • Reusable coffee/tea filters
  • Reusable tableware only
  • Snack bar/deli
  • Vegetarian breakfast available

Fitness & outdoors

  • Comprehensive recycling policy
  • Fitness facilities
  • Recycling

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Multilingual staff

Getting around & access

  • Elevator
  • Self parking (surcharge)
  • Wheelchair accessible

Guest services

  • Concierge service
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Meeting rooms
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Computer station
  • Conference center
  • Conference space
  • Double-glazing on all windows
  • Eco-friendly toiletries
  • Electric car charging station
  • Energy-saving switches
  • Free newspapers in lobby
  • Free WiFi
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • LED light bulbs
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Porter/bellhop
  • Reception hall
  • Reusable cups only
  • Showcase for local artists
  • Sustainability/community reinvestment (10% revenue or more)
  • Vegan menu options available
  • Vegetarian menu options available
  • Water dispenser
  • Water-efficient showers only
  • Wedding services

Review in focus

123 reviews
10/ 10
.
christopher · partner · 2025-10-10

The guest experience

8.4out of 10
123 verified reviews

Loved most

  • Modern hotel
  • Great staff
  • Clean and convenient property
  • Excellent experiences at the spa
  • Spacious rooms

Worth knowing — Broken air conditioning · High prices · Misleading pool information · Limited food options

How guests scored the stay

  • Location9.6

    Standard quality for this hotel tier.

  • Cleanliness9.5

    The rooms were spacious and clean.

  • Overall Experience9.5

    Despite some issues, many guests had positive experiences.

  • Service8.5

    The staff is friendly except for one instance of rudeness.

  • Food and Beverage8.0

    Disappointment with limited bar options and unavailable menu items.

  • Amenities7.5

    The pool is overpriced and not included as advertised.

  • Room Quality7.5

    Multiple complaints about air conditioning and room changes.

Live guest feedback

Guest reviews

Mixed experiences

75% of 20 recent stays rated 8+

8.4123 reviews
  • Guest review

    10/10

    christopher · partner · 2025-10-10

    “.”

  • Guest review

    4/10

    Sandra Karina Zapien · partner · 2025-09-25

    “It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.”

  • Guest review

    10/10

    mohammad · family with children · 2025-09-01

    “modern hotel ”

  • Guest review

    10/10

    Jason · 2025-08-26

    “Always great quality and consistently great service ”

  • Guest review

    2/10

    Juan · family · 2025-08-10

    “We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel. ”

  • Guest review

    10/10

    diana · family with children · 2025-08-08

    “Great experience.”

  • Guest review

    10/10

    Sylvie · 2025-07-29

    “Great stay at the Eurostars! I booked a massage tower fusion at the spa and this was the best massage I had of my life. Great experience!”

  • Guest review

    10/10

    Uchechukwu Michael · friends · 2025-07-26

    “Great place to be. Will stay there again.”

  • Guest review

    10/10

    Stanislaw · 2025-07-25

    “Spacious clean rooms”

  • Guest review

    4/10

    KAYLA · family · 2025-07-16

    “The staff is very friendly except one. After a long day and flight, we checked in and went for an early dinner so we could go to bed early. When we arrived at the hotel after dinner, the room was unbearably hot. I called the desk and they sent someone up. We needed to move rooms which was fine. We moved rooms and in the second room the tv didn't work. They sent a guy that fixed it but didn't add the internet to stream. We moved rooms again. The third room was not getting cool. The guy came up and put the temperature probe in the vent and showed us the probe, it was not cool. Then he stuck it completely in the vent at a different spot and showed us a picture on his phone of the right temperature. We could feel that the air was not blowing at all. We called the desk and started that the air is not blowing. I was told that the air is working fine. I said that is not correct since the second room was much cooler. I was then told that not all the air-conditioners at the hotel work the same. At this point, we were so exhausted and just needed sleep. I woke up sweating all night. In the morning when I went outside, it was terribly upset by how cool it was outside compared to my air-conditioned room. I called to get a room change. The person that answered the second day was rude when i called. This is supposedly a 5 star hotel and I'm sorry that I expected to have a working air-conditioner and tv. We were give free breakfast but it doesn't make up for the gaslighting”

  • Guest review

    10/10

    Basim · 2025-07-13

    “We had a very pl Sant season ay at Eirostar Hotel Tower in Madrid . ”

  • Guest review

    10/10

    Massimiliano · family · 2025-07-12

    “Clean, modern and convenient ”

  • Guest review

    10/10

    Massimiliano · family · 2025-07-12

    “Excellent staff, clean and convenient property.”

  • Guest review

    2/10

    Avis · partner · 2025-07-10

    “Broken AC. No Pool. Expensive for the quality. ”

  • Guest review

    10/10

    Yanny · partner · 2025-06-21

    “Es nuestro hotel favorito de todo Madrid!”

  • Guest review

    2/10

    Alhareth · family · 2025-06-11

    “I dont believe how this was a 5 star hotel”

  • Guest review

    10/10

    Alanis · family · 2025-05-24

    “Amazing Hotel and Staff!!”

  • Guest review

    10/10

    CHEKIRATH · family · 2025-05-21

    “The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying. ”

  • Guest review

    10/10

    Jose · 2025-05-16

    “Top!”

  • Guest review

    10/10

    Raymond · 2025-05-14

    “The doormen.reception.”

View all guest reviews

Hotel info and reviews come from third-party sources.