Hotelaholic

Madrid

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Hermosilla 2, Madrid, 28001

9.2 Wonderful559 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

  • Exquisite Dining and Entertainment

    Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

  • Convenience and Leisure

    With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

HAPPI HIGHLIGHTS

  • Excellent location

  • Friendly and professional staff

  • Beautiful hotel

At the hotel

Popular amenities

37 listed
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Broadcast Live sport events
  • CCTV outside property
  • Daily housekeeping
  • Facilities for disabled guests
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Spa/wellness center
  • Spa/wellness center services

Dining & drinks

  • Fruits
  • Restaurant
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • Public Bath
  • Soundproof rooms

Safety & cleanliness

  • Fire extinguishers
  • Safety deposit box
  • Smoke alarms

Getting around & access

  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Fax/photocopying
  • Ironing service
  • Laundry
  • Pets allowed

Services & essentials

  • Free WiFi
  • Key access
  • Key card access
  • Room service
  • WiFi available

Review in focus

559 reviews
10/ 10
Amplio y luminoso
Maria · solo traveller · 2026-09-09

The guest experience

9.2out of 10
559 verified reviews

Loved most

  • Excellent location
  • Friendly and professional staff
  • Beautiful hotel

Worth knowing — Small room size · High price for amenities · Cleanliness issues

How guests scored the stay

  • Service10.0

    Staff was warm, friendly, and helpful; positive reviews indicate a high service level.

  • Location9.8

    Multiple mentions of excellent location and convenience.

  • Overall Experience9.8

    Overall positive experience with some highlighted issues.

  • Food and Beverage9.3

    Some stated the breakfast did not meet standards; however, food quality was mostly praised.

  • Cleanliness8.8

    Some negative feedback regarding cleanliness, especially with the dirty duvet.

  • Room Quality8.8

    Complaints about room size and comfort; described as small and cramped.

  • Value for Money8.8

    Some reviews indicated the price was high relative to room size.

  • Amenities8.3

    Criticism regarding lack of amenities typical in 5-star hotels.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 6 recent stays rated 8+

9.2559 reviews

  • Excel te ubicación y precio calidad

    10/10

    Maria · solo traveller · 2026-09-09

    “Amplio y luminoso”

  • Guest review

    10/10

    Roberto · family with children · 2026-09-01

    “La ubicación, el personal, realmente buen lugar”

  • Absolutely Incredible — The Best Hotel in the World!

    10/10

    belenpD1322CV · Couples · 2026-08-25

    “Without a doubt, Gran Meliá Fénix is one of the most incredible hotels I have ever had the pleasure of staying at. From the moment you walk through the doors, you immediately feel the elegance, history and exceptional attention to detail that make this hotel truly unique. The location is perfect, right in the heart of Madrid, and the hotel itself combines timeless elegance with modern luxury beautifully. Every corner has character, and the atmosphere is sophisticated yet warm and welcoming. What truly makes Gran Meliá Fénix exceptional, however, is the people. The service is absolutely outstanding, and I would especially like to mention Patricio, Borja and José Luis. They are incredible professionals: warm, attentive, genuinely kind and always willing to go the extra mile. Their professionalism and personal touch made my stay even more special and unforgettable. They are a perfect example of what exceptional hospitality should be. You can tell that they genuinely care about their guests, and their attention to detail makes you feel truly valued. The hotel itself is magnificent, the rooms are beautiful and comfortable, and the entire experience feels luxurious from beginning to end. For me, this is not simply a five-star hotel — it is an experience. If you are looking for luxury, elegance, history and, above all, truly exceptional service, Gran Meliá Fénix is the place to stay. Without question, one of the best hotels in the world. I cannot recommend it highly enough, and I will definitely be coming back! And a very special thank you to Patricio, Borja and José Luis for making the experience absolutely unforgettable.”

  • Exceptional Service from José Luis, Israel & Jean Paul

    8/10

    501khalifaa · Couples · 2026-08-20

    “I would like to specifically recognize the excellent service provided by the porters at Hotel Fénix Gran Meliá Madrid — José Luis, Israel, and Jean Paul. Throughout our stay, they were exceptionally professional, attentive, and, most importantly, worked together seamlessly as a team. Their collaborative approach made every interaction feel effortless, whether assisting with luggage, arranging transportation, or simply making sure we had everything we needed. Their warmth, efficiency, and genuine willingness to help made a noticeable difference to our experience and reflected extremely well on the level of service at the hotel. José Luis, Israel, and Jean Paul are a real credit to the team, and I wanted to make sure their excellent work was recognized.”

  • Family trip

    10/10

    D9345AQjasong · Family · 2026-08-11

    “All of the staff especially Antonio and Santiago were very helpful and made the stay complete luxury experience.”

  • Home away from home

    10/10

    hannahsW9431WU · Family · 2026-08-10

    “The best most helpful and accommodating staff! I stay here every I come to Madrid and it is home away from home. Santiago, Jean Paul and Antonio were exceptionally kind and helpful.”

View all guest reviews

Hotel info and reviews come from third-party sources.