HAPPI EXPERIENCE
The stay, in detail
Artistic Experience from Papua New Guinea
Immerse yourself in a unique cultural journey at Hotel Urban, where a permanent art display from Papua New Guinea awaits you. The beautiful design and special lighting throughout the hotel and rooms create a truly artistic ambiance.
Culinary Delights and Rooftop Bars
Indulge in a gastronomic experience at CEBO, the hotel's Michelin-starred restaurant led by renowned chefs. After dining, head to the rooftop terrace for signature cocktails at La terraza del Urban or enjoy barista-made drinks at Cocktail Bar Glass by Sips.
Luxurious Amenities and Prime Location
Relax by the small rooftop swimming pool, work out at the gym, and enjoy the convenience of free wired internet and Chromecast-equipped TVs in all soundproofed rooms.
With attractions like the Thyssen-Bornemisza Gallery and Puerta del Sol just steps away, Hotel Urban offers both luxury and convenience for your stay in Madrid.
HAPPI HIGHLIGHTS
Excellent, friendly and helpful staff
Prime central location within walking distance of major sights
Outstanding breakfast and well-stocked buffet
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Access to health care professionals
- Air conditioning
- Bar
- Breakfast in the room
- Breakfast takeaway containers
- Business center
- Cashless payment available
- CCTV in common areas
View all amenities
Pools & wellness
- Outdoor pool
- Outdoor pool - seasonal
- Plunge pool
- Pool bar
- Pool with view
- Rooftop pool
- Swimming pool
Dining & drinks
- Delivered food - securely covered
- Food delivered to guest room
- Fruits
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Wine/champagne
Fitness & outdoors
- Fitness center
- Fitness facilities
- Sun loungers or beach chairs
- Sun terrace
- Terrace
Rooms & comfort
- Heating
- Non-smoking rooms
- Soundproof rooms
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Lift / Elevator
- Parking
- Parking garage
- Private parking
Guest services
- Concierge service
- Currency exchange
- Fax/photocopying
- Invoice provided
- Ironing service
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Meeting/banquet facilities
- Tour desk
Services & essentials
- Daily housekeeping
- Designated smoking area
- Electric vehicle charging station
- Face masks for guests available
- Free WiFi
- Key card access
- Non-smoking throughout
- Packed lunches
- Room service
- Solarium
- Thermometers for guests provided by property
- WiFi available
Review in focus
Great location, interesting art, staff excellent right from the door men, front desk, restaurant team and housekeeping