Hotelaholic

Madrid

Hyatt Centric Gran Via Madrid

Gran Via 31, Madrid, 28013

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

  • Culinary Delights

    Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

  • Convenient Amenities

    Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

At the hotel

Popular amenities

74 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Allergy-free room
  • Baby safety gates
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Strollers
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

3,444 reviews
10/ 10
Location and friendly staff
Tariq · couple · 2026-10-16

The guest experience

8.9out of 10
3444 verified reviews

Loved most

  • Great location
  • Friendly staff

Worth knowing — Cleanliness issues · High prices

How guests scored the stay

  • Service9.7

    Staff were described as friendly and accommodating, especially in breakfast and requests.

  • Location9.7

    Reviews highlighted excellent location near key attractions.

  • Amenities9.2

    Good amenities including a gym and rooftop restaurant, but some areas for improvement.

  • Food and Beverage9.2

    Positive feedback on food options, particularly for vegetarians and vegans.

  • Overall Experience9.2

    Overall positive experience but marred by some service and cleanliness issues.

  • Room Quality8.7

    Rooms were generally described as comfortable but some issues with size and noise.

  • Cleanliness8.2

    Multiple reviews indicated issues with cleanliness and noise.

  • Value for Money7.7

    Concerns over pricing and value due to extra charges and service issues.

Live guest feedback

Guest reviews

Mixed experiences

78% of 9 recent stays rated 8+

8.93444 reviews
  • Amazing

    10/10

    Tariq · couple · 2026-10-16

    “Location and friendly staff”

  • Cómodo, limpio y excelente ubicación

    10/10

    Jehymmys · solo traveller · 2026-10-12

  • Guest review

    1/10

    Necmettin · couple · 2026-10-12

    “Ничего”

  • Guest review

    10/10

    Alejandro · couple · 2026-10-12

    “the bed was great and so were the pillows”

  • فندق رائع

    9/10

    Ebrahim · extended group · 2026-10-08

    “كل شي”

  • Guest review

    10/10

    Marius · couple · 2026-10-08

    “Tout”

  • Guest review

    8/10

    María Fernanda · family with children · 2026-10-07

    “Personal atento”

  • Guest review

    7/10

    Abdulrahim · family with children · 2026-09-19

    “The hotel was very clean and the furniture feels fairly new and not worn out. They have 2 types of junior suites a normal junior suite and a corner junior suite. The normal junior suite feels like a normal room, so we upgraded ourselves to the corner junior suite and it was amazing. The room was big and spacious. The hotel is located in Gran Via so it’s very busy outside.”

  • Guest review

    10/10

    ouzani · solo traveller · 2026-09-18

    “Tout”

Hotel info and reviews come from third-party sources.