Hotelaholic

Madrid

InterContinental Madrid by IHG

Paseo de la Castellana 49, Madrid, 28046

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    The InterContinental Madrid, a converted 18th-century palace, offers spacious rooms with classic décor, flat-screen TVs, and free WiFi.

  • Culinary Delights

    Indulge in a daily buffet breakfast at El Jardín Restaurant or savor gourmet tapas and cocktails at Bar 49. Don't miss the extensive Sunday brunch experience.

  • Exclusive Club Access

    Upgrade to a suite or club room for access to the InterContinental Club, featuring a private lounge with complimentary buffet, computers, and late check-out service.

Experience luxury and convenience at InterContinental Madrid. Book now for an unforgettable stay.

HAPPI HIGHLIGHTS

  • Outstanding service

  • Great location

At the hotel

Popular amenities

106 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Babysitting/child services
  • Bar
View all amenities

Pools & wellness

  • Beauty Services
  • Fitness/spa locker rooms
  • Massage services
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room

Dining & drinks

  • Breakfast in the room
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Public transport tickets
  • Tennis court
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Bowling
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Squash
  • Strollers
  • Toilet with grab rails
  • WiFi available

Review in focus

517 reviews
8/ 10
Lujoso
Vila · couple · 2026-10-15

The guest experience

9.1out of 10
517 verified reviews

Loved most

  • Outstanding service
  • Great location

Worth knowing — Some rooms showing age · Early morning cleaning interruptions

How guests scored the stay

  • Service9.7

    Staff consistently praised for outstanding hospitality and attentiveness.

  • Overall Experience9.7

    Overall stay rated as excellent with high recommendations.

  • Location9.3

    A fantastic location with access to restaurants and shopping.

  • Food and Beverage9.2

    Food quality highly praised, especially breakfast and room service.

  • Amenities9.2

    Lounge access and breakfast service notable highlights.

  • Value for Money9.2

    Good value considering the level of service and amenities offered.

  • Cleanliness8.2

    Overall cleanliness noted as excellent, but some rooms showing age.

  • Room Quality8.2

    Rooms described as cozy but some showing signs of age.

Live guest feedback

Guest reviews

Consistent

83% of 12 recent stays rated 8+

9.1517 reviews
  • Guest review

    8/10

    Vila · couple · 2026-10-15

    “Lujoso”

  • Suferível

    5/10

    Helena · family with children · 2026-10-14

    “O quarto não é digno daquele hotel e do valor pago”

  • Dated, expensive hotel.

    7/10

    Graham · solo traveller · 2026-10-09

    “Location”

  • Excellent stay

    10/10

    Sultan · couple · 2026-09-15

    “Nothing”

  • Guest review

    10/10

    Eileen · couple · 2026-09-07

    “Helpful staff and lovely rooms and hotel.”

  • Maravilloso y exquisito

    10/10

    Mar · couple · 2026-08-30

    “Una maravilla la comodidad y la calidez con la que te atienden, muy atentos y detallistas Contratamos el brunch al día siguiente y fue espectacular Hassan en el buffet fue muy atento y amable, con cumpleaños feliz y trata La música en directo nos encantó”

  • The staff is very nice and friendly

    10/10

    Nabil · family with children · 2026-08-29

    “Exceptional Staff – What Truly Makes This Hotel Special Our stay at the hotel was great, but what truly made the experience exceptional was the staff. I travel a lot and have stayed in many high-end hotels around the world, and I can genuinely say that I have rarely experienced such a friendly, welcoming, and attentive team. Every single member of staff we encountered, without exception, was incredibly kind, professional, and always willing to help. What impressed me most was that they didn’t simply provide good service—they consistently went the extra mile. It was the small gestures, attention to detail, and genuine friendliness that made such a difference and made us feel truly welcome throughout our stay. A beautiful hotel is important, but it is the people who create a memorable experience, and the staff here certainly did that for us. A big thank you to the entire team for making our stay so enjoyable and memorable. We would happily return!”

  • Guest review

    10/10

    Ami · couple · 2026-08-28

    “格式高いホテルの雰囲気で、お部屋も清潔でした! ハネムーンのお祝いでシャンパンがあり、夫婦でいただきました。またテラスのあるお部屋にグレードアップして下さいました!! 朝食をつけましたが、とても美味しくテラス席もあるので雰囲気も良くお勧めです!! アクセスも良いので、バスやメトロの駅も近く、周辺の治安も良いので安心でした。”

  • Fantastic stay and service

    10/10

    ppoojara007 · Couples · 2026-08-24

    “One of the best hotels so far we have stayed. Good location and excellent service. Celebrated my birthday and the staff did a great job and made me feel so happy!”

  • Better than a lot of other resort than I have been to. Crews were very attentive to your demands.

    10/10

    Z5030QZandred · Family · 2026-08-23

    “Exceptional, professional and respectful”

  • Beautiful base for Madrid

    10/10

    mickbell71 · Couples · 2026-08-11

    “We just loved it. A perfect complement to the city. Staff at the door, bar or lounge were perfect! Would definitely return”

  • Madrid

    10/10

    clovisan2nioa · Business · 2026-08-11

    “I really enjoyed my stay at the InterContinental Madrid. The room was very comfortable, clean and quiet, which was especially appreciated after a long day. Breakfast was one of the highlights, with plenty of choice and very good quality. The staff, at name Nohora Dias, were friendly and professional throughout my stay. I would happily stay here again on my next visit to Madrid.”

Hotel info and reviews come from third-party sources.