Hotelaholic

Madrid

JW Marriott Hotel Madrid

Sevilla 2, Madrid, 28014

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Prime Location

    Located just 200 metres from the iconic Puerta del Sol, JW Marriott Hotel Madrid offers a prime spot in the heart of the cultural and commercial center of Madrid.

  • Proximity to Major Attractions

    Within a short walking distance, guests can explore renowned museums like the Prado and Thyssen Museums, making it convenient for art enthusiasts to immerse themselves in the city's rich cultural scene.

  • Surrounded by Vibrant Dining Options

    With the Sol Metro Station a stone's throw away and a plethora of bars and restaurants in the vicinity, guests can indulge in the vibrant culinary offerings of Madrid right at their doorstep.

Experience the best of Madrid at JW Marriott Hotel Madrid. Book your stay now!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Spacious rooms

At the hotel

Popular amenities

77 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Allergy-free room
  • Bar
  • Breakfast in the room
  • Car hire
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Spa/wellness center

Dining & drinks

  • Coffee Shop on site
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Personal trainer

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Walking tours

Services & essentials

  • Daily housekeeping
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Paid WiFi
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

343 reviews
10/ 10
Hotel muy bueno, aunque caro. Personal muy atento y amable. La ubicación es muy buena y céntrica.
Macarena · family with children · 2026-10-14

The guest experience

9.0out of 10
343 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Spacious rooms

Worth knowing — Cleaning issues · Poor breakfast · High fees

How guests scored the stay

  • Service10.0

    Most guests praised the staff's friendliness and helpfulness; however, some service failures were noted.

  • Location10.0

    The location received consistent praise for its convenience and accessibility.

  • Overall Experience10.0

    Despite some issues, overall enjoyment from guests with praised elements such as location and staff.

  • Room Quality9.0

    Room size and design praised; however, some guests reported discomfort with pillows.

  • Amenities9.0

    Standard amenities were available, but some guests had issues with the hotel facilities.

  • Value for Money8.5

    Some guests felt the hotel did not provide value for its cost; criticisms of extras and cleaning fees were noted.

  • Cleanliness8.0

    Issues with room cleanliness reported; multiple guests noted hair in the bathroom and other cleanliness concerns.

  • Food and Beverage7.5

    Significant complaints about the breakfast quality, with several guests noting dissatisfaction with food.

Live guest feedback

Guest reviews

Mixed experiences

88% of 8 recent stays rated 8+

9.0343 reviews
  • Guest review

    10/10

    Macarena · family with children · 2026-10-14

    “Hotel muy bueno, aunque caro. Personal muy atento y amable. La ubicación es muy buena y céntrica.”

  • Muy agradable

    10/10

    Lourdes · couple · 2026-09-19

    “El personal, la ubicación y las instalaciones”

  • Je n irais plus dans cette chaîne d'hôtel.

    4/10

    MARIE ANGE - SOULEYMANE · couple · 2026-09-11

    “Petit dejeuner tres limité. Mauvaise organisation. Quantité médiocre. On nous donne tres peu de vienoiseries. Il faut supplier pour en avoir. Non seulement la Quantité est petite mais en plus on vous emmène des miniatures. Habituellement dans un 5 étoiles ce sont des buffets qui rivalisent de beauté. N oublions pas que les petits déjeuners sont tres chers. Donc il faut aussi que le client en ai pour son argent”

  • Would come back to this hotel. Good experience

    9/10

    Agostini · couple · 2026-09-03

    “The location is great. The staff is very helpful and friendly”

  • Отличный отель

    9/10

    Tatiana · couple · 2026-08-31

    “Отель отличный! Просторный номер с балконом, очень светлый, с удобной кроватью! Нам повысили категорию номера, что очень приятно! Спасибо персоналу отеля! Расположение идеальное, близко до всех основных достопримечательностей.”

  • Guest review

    10/10

    Andre · couple · 2026-08-23

    “Pessoal atencioso, hotel muito bem localizado e um incrível cuidado com o hóspede. Perfeito!”

  • Highly recommended, it was excellent experience

    9/10

    Husam · couple · 2026-08-23

    “The location amazing, the staff are friendly”

  • Ótima opção de luxo e conforto no coração de Madrid

    10/10

    Eduardo · couple · 2026-08-21

    “JW Marriott é sempre sensacional!”

View all guest reviews

Hotel info and reviews come from third-party sources.