Hotelaholic

Madrid

Mandarin Oriental Ritz, Madrid

Plaza de la Lealtad 5, Madrid, 28014

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Wellness Centre and Fitness Facilities

    Indulge in the opulent experience at Mandarin Oriental, Ritz Madrid with its lavish Wellness Centre featuring indoor swimming pool, vitality pool, experience showers, steam room, and a fully-equipped fitness centre. Relax and rejuvenate with dedicated treatments in a serene environment.

  • Acclaimed Dining Experience

    Savor exquisite culinary delights overseen by renowned Chef Quique Dacosta at the hotel's five restaurants and bars. From gourmet dishes to tantalizing beverages, experience a gastronomic journey that will delight your taste buds.

  • Prime Location near Iconic Landmarks

    Situated in the heart of the Retiro district, Mandarin Oriental, Ritz Madrid offers easy access to Retiro Park and Madrid's renowned museums. Explore cultural treasures like the Prado, Thyssen Bornemisza, and Reina Sofia museums just a stone's throw away.

Book now for an unforgettable stay at Mandarin Oriental, Ritz Madrid!

HAPPI HIGHLIGHTS

  • Exceptional service

  • Beautiful hotel and location

  • Fantastic breakfast

At the hotel

Popular amenities

110 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Indoor pool
  • Manicure
  • Massage services
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Garden
  • Personal trainer
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Street parking
  • Valet parking

Guest services

  • Babysitting/child services
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Movie nights
  • Room service
  • Stand-up comedy
  • Temporary art galleries
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

282 reviews
8/ 10
El edificio y las instalaciones, juntos a los restaurantes es un 10, también el servicio en el bar es todo un encanto ✨
Youssef · couple · 2026-10-12

The guest experience

9.5out of 10
282 verified reviews

Loved most

  • Exceptional service
  • Beautiful hotel and location
  • Fantastic breakfast

Worth knowing — High price · Small room for luggage

How guests scored the stay

  • Location9.8

    The hotel is well located close to the main attractions in Madrid.

  • Food and Beverage9.8

    The breakfast was phenomenal and the food from room service was delicious.

  • Service9.8

    Everything was excellent. Professional and friendly service from reception, bellmen, the brunch team, in-room dining, the spa, and the gym.

  • Overall Experience9.8

    An amazing experience with top class staff and property.

  • Cleanliness9.3

    Standard quality for this hotel tier.

  • Amenities9.3

    The spa and breakfast were highly praised, contributing to an enjoyable experience.

  • Room Quality9.3

    The rooms have a beautiful classical touch; however, one mention of smaller room inconveniences.

  • Value for Money8.8

    Price is too high, according to one review, affecting overall value perception.

Live guest feedback

Guest reviews

Consistent

88% of 8 recent stays rated 8+

9.5282 reviews
  • Guest review

    8/10

    Youssef · couple · 2026-10-12

    “El edificio y las instalaciones, juntos a los restaurantes es un 10, también el servicio en el bar es todo un encanto ✨”

  • Un poco desilusionada

    7/10

    Carolina · couple · 2026-09-10

    “Pre Iowa la decoración y muy espaciosa la habitación”

  • Recomendo de olhos fechados

    10/10

    Irene · couple · 2026-09-03

    “Localização excelente e funcionários muito atenciosos”

  • Exceptional

    10/10

    Nadine · couple · 2026-08-24

    “Excellent”

  • Cumplió correctamente mis expectativas

    9/10

    Nelson · couple · 2026-08-17

    “No me gustan las habitaciones en entretecho. La mía fue recibida como “upgrade” pero no lo sentí así. Yo quería una habitación alta y elegante, con ventanas.”

  • Tout parfait

    10/10

    Claudine · solo traveller · 2026-08-13

    “Absolument tout, la gentillesse du personnel , la chambre , la literie , les restaurants”

  • El trato especial desde siempre, gracias equipo

    10/10

    Katharina · family with children · 2026-07-20

    “Lo mejor suige el personal . Empezando por la puerta . Recepción, consierge y el trato en general.el hall es precioso. Las habitaciones….!prefiero! El antiguo Ritz (. Esta muy bien pero ha cambiado . Sin embargo las camas baños , instalaciones , tarta de bienvenida deliciosa todo está perfecto.”

  • Excelente

    10/10

    Alberto · couple · 2026-06-16

    “Increíble la amabilidad , el trato y la profesionalidad del personal”

View all guest reviews

Hotel info and reviews come from third-party sources.