Hotelaholic

Madrid

NH Collection Madrid Palacio de Tepa

Calle de San Sebastián 2, Madrid, 28012

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious 19th-century Palace Setting

    Elegant Rooms and Modern Amenities

  • Wellness & relaxation

    Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

  • Culinary Delights and Cultural Proximity

    Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book now to revel in the fusion of history and modernity during your Madrid getaway.

HAPPI HIGHLIGHTS

  • Great location

  • Excellent service

  • Comfortable rooms

At the hotel

Popular amenities

63 listed
  • 24-hour front desk
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Bar
  • Beauty Services
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Pools & wellness

  • Massage services

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Tour desk

Services & essentials

  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

1,682 reviews
9/ 10
el personal y la atención exquisita. El desayuno está muy bien atendido y está todo el personal atento y dispuesto a facilitarte todo lo que se necesite.
luis esteban · couple · 2026-10-16

The guest experience

9.0out of 10
1682 verified reviews

Loved most

  • Great location
  • Excellent service
  • Comfortable rooms
  • Wonderful breakfast

Worth knowing — Cleanliness concerns · Value perception as not fully 5-star · Small bathroom in some rooms

How guests scored the stay

  • Location9.4

    Consistently praised as 'fantastic' and 'excellent', located near attractions.

  • Food and Beverage9.4

    Breakfast praised as 'amazing' which enhances overall guest satisfaction.

  • Service9.4

    Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.

  • Overall Experience9.4

    Overall sentiment is very positive with guests stating they would return.

  • Amenities8.9

    Mentioned positively but not deeply explored in reviews; standard amenities level.

  • Room Quality8.8

    Described as 'quiet and comfortable' with complaints about a small bathroom.

  • Cleanliness8.4

    Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.

  • Value for Money8.3

    Concerns raised about not being a true 5-star compared to others, impacting perceived value.

Live guest feedback

Guest reviews

Remarkably consistent

92% of 12 recent stays rated 8+

9.01682 reviews
  • atención, profesionalidad, y muy agradable.

    9/10

    luis esteban · couple · 2026-10-16

    “el personal y la atención exquisita. El desayuno está muy bien atendido y está todo el personal atento y dispuesto a facilitarte todo lo que se necesite.”

  • we will be back again

    9/10

    maha · couple · 2026-10-14

    “No drawers in most Spain hotel rooms, not sure why, also no make up remover pads or ear cleaning cotton pods in the bathrooms”

  • Guest review

    7/10

    juan carlos · couple · 2026-10-07

    “Atención del personal”

  • El hotel es precioso!

    10/10

    Carolina · couple · 2026-10-07

    “La ubicación Buen desayuno Nítido todo!”

  • Guest review

    10/10

    John · solo traveller · 2026-09-19

    “Everything”

  • Excelente estancia en barrio de Las Letras

    10/10

    Mariana · couple · 2026-09-18

    “La ubicación, la mantencion, el trato del personal, el desayuno.”

  • Expections were met on our first visit and our following visit 6 months later. We are planning our next visit in 2027 a

    10/10

    David · couple · 2026-09-18

    “This was our second visit to this hotel. The first one was back in March 26. We planned our second trip to Madrid and wanted to stay at the same hotel so we did for 5 nights in Sep 26. We are planning our third visit to Madrid and will definitely stay here again. The hotel itself has a lot of character. Its location for us was perfect as it just off Plaza Santa Ana with easy walking distance to many of the best attractions in Madrid. The rooms we stayed in were perfect for us. The staff were all very friendly and were extremely professional. The breakfast experience offered so many options and timings were perfect, so too were the staff who were always helpful and eager to assist or help with anything. The reception staff too welcomed us on arrival and also departure. Always a service with a smile!”

  • Guest review

    10/10

    Gabriel · solo traveller · 2026-09-15

    “Location, service, breakfast and room”

  • I missed the included breakfast but they brought me coffee and pastries anyway.

    10/10

    Ann · solo traveller · 2026-09-13

    “Everything”

  • Guest review

    10/10

    Korsun · couple · 2026-09-10

    “Great place to stay. Rooms clean. Stuff is super friendly. Will come back.”

  • Perfect for three nights in Madrid!

    9/10

    Christine · solo traveller · 2026-09-05

    “Wonderful property in an excellent location”

  • Guest review

    9/10

    Marco · extended group · 2026-09-05

    “Quarto silencioso!”

Hotel info and reviews come from third-party sources.