Feel at home in our guestrooms featuring premium amenities like iPod docking stations and designer toiletries. Enjoy flat-screen TVs and complimentary Wi-Fi to stay entertained and connected throughout your stay.
Dining and Recreation
Indulge in a buffet breakfast and dine at the hotel's restaurant for lunch or dinner. Unwind with a drink at the bar/lounge or grab snacks at the coffee shop. Take advantage of recreational activities such as renting bicycles or relaxing on the terrace.
Convenience and Accessibility
Benefit from services like concierge assistance, dry cleaning, and a 24-hour front desk. Our multilingual staff ensures a seamless stay. With a surcharge, utilize the airport shuttle for convenient travel arrangements.
Book your stay at Relais & Châteaux Heritage Madrid for an unforgettable experience.
✦HAPPI HIGHLIGHTS
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High-end finishes
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Professional and friendly staff
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Great location
At the hotel
Popular amenities
17 listed
24-hour front desk
Accessible airport shuttle
Airport transportation - pickup (surcharge)
Banquet hall
Breakfast available (surcharge)
Concierge service
Elevator
Free WiFi
Luggage storage
Meeting rooms
View all amenities
Fitness & outdoors
Terrace
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
No accessible airport shuttle
Wheelchair accessible
Guest services
Safe-deposit box at front desk
Tours/ticket assistance
Review in focus
134 reviews
10/ 10
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
marcelo · 2025-10-11
The guest experience
9.6out of 10 134 verified reviews
Loved most
High-end finishes
Professional and friendly staff
Great location
Worth knowing — Room size is small · Mediocre food quality
How guests scored the stay
Location10.0
Well located with proximity to nice restaurants and shopping.
Service10.0
Staff was described as very polite, helpful, and professional; experiences highlighted impeccable service.
Overall Experience10.0
Overall excellent experience with high recommendations from multiple guests.
Cleanliness9.5
No specific mention of cleanliness; assumed to be standard quality for this hotel tier.
Amenities9.5
The hotel is described as having high-end finishes and elegant property.
Room Quality9.4
Rooms were beautifully appointed and comfortable, despite some criticism of size.
Value for Money9.4
Overall guest satisfaction suggests good value, despite mentions of food being mediocre.
Food and Beverage9.0
Food was noted as mediocre but positive experiences with staff in the restaurant.
Live guest feedback
Guest reviews
Consistent
95% of 20 recent stays rated 8+
9.6134 reviews
Wonderful stay in Madrid.
10/10
marcelo · 2025-10-11
“This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything. ”
Guest review
8/10
Marjan · partner · 2025-10-09
“Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced.
Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there.
Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function,
No turn down service; for the price being charged this should be a must. ”
Guest review
10/10
Cathy · friends · 2025-10-08
“Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.”
Guest review
10/10
Jeanne · family · 2025-10-06
“The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.”
Excellent
10/10
Denis · 2025-09-23
“The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.”
Guest review
10/10
Kirti · family · 2025-09-11
“The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in. ”
Guest review
8/10
Isabella · partner · 2025-09-02
“The rooms are a bit small and the bathroom is uncomfortable - no door to the bathroom or shower. ”
Guest review
8/10
CHARLES · partner · 2025-08-31
“Staff was great but Juan was providing an impeccable service; I have been all over the world I rarely see a front desk stuff like him 100!”
Guest review
10/10
Allyson · partner · 2025-08-29
“The hotel is an ideal boutique property. The property feels like an elegant home . Our room, a junior suite was beautifully decorated and well appointed. Also very quiet for an urban hotel. The well trained staff are friendly, attentive and knowledgeable. We had a warm and delightful welcome from Antia. She recommended and booked outstanding dining experiences. Thank you for a wonderful hotel experience. We will stay here again. ”
Guest review
6/10
Mario · 2025-08-22
“Food was mediocre, staff is fantastic , hotel is ok”
Guest review
10/10
Ravinder · 2025-08-19
“.”
Guest review
10/10
Elizabeth · 2025-08-17
“La atención del personal, muy amable de lo mejor!! Y las instalaciones una joya, exquisita!! Me encantó!!”
Guest review
10/10
Sanley · family · 2025-08-10
“Excellent, Exceptional, Elegant , Exclusive , Luxurious, Quiet and Very Friendly Staff . HIGHLY RECOMMEND. A Gem 💎 in Madrid 🇪🇸 💎”
Guest review
10/10
Maximino · 2025-07-28
“Excellent room and the services ”
Guest review
10/10
Celeste · partner · 2025-07-17
“We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel
restaurant and it was fantastic. Our waiters were
So accommodating. The staff made our visit exceptional!”
Guest review
10/10
Nikki · family · 2025-07-06
“It was a nice hotel.”
Guest review
10/10
Kent · family · 2025-07-04
“excellent property and service. ”
Great place to stay in Madrid
10/10
Verified traveler · 2025-06-29
“Extraordinary service and attention to guests. Clean hotel, nice rooms, and the people that work everywhere there know how to make a great experience to any guest. Highly recommended ”
Guest review
10/10
Margarita · partner · 2025-06-27
“Servicio excepcional”
Guest review
10/10
Edith Silvana · family · 2025-06-23
“This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here. ”
