Hotelaholic

Madrid

Santo Mauro, a Luxury Collection Hotel, Madrid

Calle de Zurbano, 36, Madrid, 28010

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Stay at The Santo Mauro, Madrid

    Experience opulence at The Santo Mauro, a Luxury Collection Hotel, Madrid, located near Paseo de la Castellana. The hotel, once the residence of the Duke of Santo Mauro, boasts French-influenced architecture. Explore the stunning old library turned restaurant and grand ballrooms now serving as spacious meeting rooms. Relax in the sauna for the ultimate indulgence.

  • Historic Elegance and Modern Comfort

    Immerse yourself in the rich history of the hotel while enjoying modern amenities like free WiFi throughout. The seamless blend of old-world charm and contemporary convenience ensures a memorable stay.

  • Prime Shopping Location

    Indulge in a shopping spree at the upscale designer stores just a stone's throw away from the hotel. Unwind in luxury after a day of retail therapy at The Santo Mauro.

Book now for an unforgettable stay at The Santo Mauro, where luxury and history meet modern comfort.

HAPPI HIGHLIGHTS

  • Excellent hospitality

  • Clean and comfortable rooms

At the hotel

Popular amenities

96 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Baby safety gates
  • Babysitting/child services
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Spa/wellness center

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Key access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Strollers
  • Temporary art galleries
  • Themed dinner nights
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

187 reviews
10/ 10
This is one of the two most beautiful hotels I’ve stayed in (Villa Cora in Firenze being the other). Santa Mauro is a gorgeous, chic and lovingly renovated, property in a leafy and bourgeois quarter of wonderful Madrid. Design, lighting and maintenance of the public areas was beyond expectations. My room itself was comfortable and spacious, although it alone betrayed a bit the blander Marriott touch that, thank God, has not marred the remainder of the hotel. Service was overall extremely good, attentive, kind, and felt genuinely warm and caring. Breakfast and drinks in the hotel were real events. Although not inexpensive, I felt the price to quality ratio was quite fair.
Kenneth · solo traveller · 2026-10-24

The guest experience

9.6out of 10
187 verified reviews

Loved most

  • Excellent hospitality
  • Clean and comfortable rooms

Worth knowing — Slow breakfast service · Perceived high prices

How guests scored the stay

  • Service10.0

    Excellent service noted in multiple reviews, with staff being described as helpful and welcoming.

  • Overall Experience10.0

    Overall experience highlighted as wonderful and enjoyable.

  • Location9.8

    Positive comments about the location, though some mention it being quiet and a bit removed from shops.

  • Cleanliness9.7

    Many reviews mention clean rooms and overall cleanliness.

  • Amenities9.7

    Positive mentions of amenities, though some reviews noted areas for improvement in service.

  • Room Quality9.7

    No negative comments about room quality; described as comfortable and luxurious.

  • Value for Money9.2

    Value perception lowered due to comments on prices being high for meals; some guests felt it was overpriced.

  • Food and Beverage8.7

    Some issues with the speed of breakfast service; described as needing improvement.

Live guest feedback

Guest reviews

Mixed experiences

87% of 15 recent stays rated 8+

9.6187 reviews
  • One of My Favorite Hotels Ever

    10/10

    Kenneth · solo traveller · 2026-10-24

    “This is one of the two most beautiful hotels I’ve stayed in (Villa Cora in Firenze being the other). Santa Mauro is a gorgeous, chic and lovingly renovated, property in a leafy and bourgeois quarter of wonderful Madrid. Design, lighting and maintenance of the public areas was beyond expectations. My room itself was comfortable and spacious, although it alone betrayed a bit the blander Marriott touch that, thank God, has not marred the remainder of the hotel. Service was overall extremely good, attentive, kind, and felt genuinely warm and caring. Breakfast and drinks in the hotel were real events. Although not inexpensive, I felt the price to quality ratio was quite fair.”

  • Guest review

    8/10

    Fausto · couple · 2026-09-14

    “Es un hermoso hotel. Bien ubicado”

  • We spend great days as usual at your hotel

    10/10

    luis · couple · 2026-08-31

    “Everything great”

  • Luxurious stay in embassy neighborhood blocks from hi-end fashion shopping.

    10/10

    Barry · couple · 2026-08-27

    “Beautiful buildings and common areas. Well-appointed rooms. Great location. Very luxurious.”

  • O melhor de Madrid

    10/10

    Mônica · couple · 2026-08-10

    “Gentileza dos funcionários”

  • Santo Mauro is an intimate luxury hotel in a beautiful and elegant neighborhood. My favorite hotel!

    10/10

    Arturo · family with children · 2026-06-25

    “Wonderful breakfast à la carte in a beautiful garden. Loved it!!”

  • Guest review

    1/10

    Max urenda · couple · 2026-06-25

    “One of the biggest deceptions in my entire travel life.”

  • Guest review

    10/10

    Raffaella · couple · 2026-06-14

    “Tutto perfetto”

  • Lindo palacio reformado para ser el mejor hotel

    10/10

    Ana · couple · 2026-05-30

    “Es espectacular! Las instalaciones divinas, muy querido el personal. Habitación perfecta! Desayuno el mejor!”

  • Muy bueno, muy recomendable

    10/10

    ANA GRACE · couple · 2026-05-08

    “Las instalaciones, la comida y bar”

  • Quisiera regresar pronto!!

    10/10

    Nancy · couple · 2026-04-25

    “Espectacular.”

  • The perfect stay

    10/10

    Roxana · couple · 2026-04-21

    “So luxurious and the service is top notch, everyone is so kind and accommodating. I would stay here again in a heartbeat. The location is amazing and walkable to so many restaurants, bars, and shopping. Nestled off of a quiet street so everything felt quiet and serene.”

  • Everything was absolutely exceptional.

    10/10

    Sena · extended group · 2026-04-15

    “Although we arrived a little early, they handled our early check-in with great courtesy and elegance. As a better room was available, they kindly offered it to us so that we would not have to wait. From beginning to end, the entire experience was flawless. It was truly a sophisticated stay that exceeded my expectations. The service, the presentation, the attentiveness, the delicious food, the atmosphere, and the warm welcome we received.”

  • Overall it was a great experience

    9/10

    Tony · couple · 2026-04-14

  • No está a la altura

    2/10

    amaia · family with children · 2026-03-31

    “No limpiaron la habitación y además se dejaron la puerta abierta con todas nuestras cosas dentro. Además, después del check out y dejar todo pagado y cerrado, utilizaron mi tarjeta de crédito sin tener mi autorización para cargarnos 120 euros por unos desayunos que no consumimos. Tuve que llamarles dos veces para reclamar que me devolvieran el importe. No es esperable de un alojamiento de esta categoría.”

Hotel info and reviews come from third-party sources.