Hotelaholic

Madrid

The Palace, a Luxury Collection Hotel, Madrid

Plaza de las Cortes, 7, Madrid, 28014

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Luxury Hotel in Madrid's Art Triangle

  • Elegant Facilities

    The Westin Palace is a luxurious hotel situated in the heart of Madrid, just steps away from iconic landmarks such as the Prado, Thyssen, and Reina Sofia Museums.

  • Stunning Stained-Glass Dome

    Guests can enjoy a delightful buffet breakfast under the hotel's famous stained-glass dome, accompanied by soothing music for a perfect start to the day.

  • Historic Charm and Modern Comfort

    The rooms at the Palace blend historic charm with modern amenities, featuring the award-winning Westin Heavenly Bed and Bath, antique furniture, and internet television.

Immerse yourself in luxury and history at the Westin Palace - book your stay now for an unforgettable experience in Madrid!

HAPPI HIGHLIGHTS

  • Great location

  • Outstanding service

  • Beautiful rooms

At the hotel

Popular amenities

84 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hair Salon Services
  • Manicure
  • Massage services
  • Pedicure
  • Spa/wellness center
  • Spa/wellness center services

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Key access
  • Key card access
  • Mobile app for room service
  • Packed lunches
  • Paid WiFi
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

566 reviews
10/ 10
Beautiful setting in the middle of Madrid with five star facilities
Adriaan · couple · 2026-09-12

The guest experience

8.6out of 10
566 verified reviews

Loved most

  • Great location
  • Outstanding service
  • Beautiful rooms
  • Wonderful amenities

Worth knowing — Cleanliness issues in some areas · Breakfast variety and cleanliness complaints

How guests scored the stay

  • Location9.1

    Consistently praised for its convenient location near attractions.

  • Service8.9

    Overall positive feedback on the staff's friendliness, though some noted minor issues.

  • Overall Experience8.7

    High satisfaction level across most key areas, with intentions to return.

  • Amenities8.7

    Amenities generally well-received, with room service highlighted positively.

  • Value for Money8.5

    Reflects satisfaction regarding cost given the quality of stay.

  • Room Quality8.4

    Rooms were noted to be beautiful and comfortable, with a few complaints.

  • Cleanliness8.3

    Some reviews mentioned issues with cleanliness in the rooms.

  • Food and Beverage8.3

    Breakfast buffet received mixed reviews due to cleanliness and variety.

Live guest feedback

Guest reviews

Consistent

86% of 7 recent stays rated 8+

8.6566 reviews
  • One of the best Hotels I have stayed in

    10/10

    Adriaan · couple · 2026-09-12

    “Beautiful setting in the middle of Madrid with five star facilities”

  • Indicaria para meus amigos!!

    9/10

    Marcelo · couple · 2026-09-02

    “Localização, equipe, café da manhã, estrutura, arquitetura do prédio, obras de artes……”

  • Guest review

    5/10

    Elena · couple · 2026-08-31

    “Местоположение отеля прекрасное! И сам отель -это очень красивое историческое здание ,если вы путешествуете на машине все очень продуманно !”

  • Recommended hotel to stay

    10/10

    Saadat · family with children · 2026-08-26

    “It was unforgettable vacation with family. The location of the hotel is best. Stuff very helpful. Rooms clean and comfortable. Highly recommend hotel.”

  • Memorable

    10/10

    Yaseen · family with children · 2026-08-17

    “Everything The location The rooms The hotel staff”

  • Todo excelente

    10/10

    Leslie · family with children · 2026-08-09

  • Guest review

    10/10

    Santiago · solo traveller · 2026-08-03

    “Todo excelente, desde el trato hasta la ubicación. La cama comodísima”

View all guest reviews

Hotel info and reviews come from third-party sources.