Hotelaholic

Madrid

The Westin Madrid Cuzco

Paseo de la Castellana, 133, Madrid, 28046

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    AC Hotel Cuzco, situated on Madrid’s prestigious Paseo de la Castellana, offers modern and spacious rooms with plasma satellite TV and a minibar. Each room is equipped with air conditioning, heating, and a private bathroom for a comfortable stay.

  • Dining Experience

    Indulge in a daily buffet breakfast and savor international cuisine made from fresh, seasonal ingredients for lunch and dinner. The stylish Castellana 133 - The Suite Bar provides a trendy setting to enjoy food and drinks all day, complete with free WiFi and charging plugs.

  • Convenient Location

    Benefit from the hotel's proximity to Cuzco Metro Station and easy access to city buses and the M-11 Motorway. With Santiago Bernabéu Stadium nearby and connections to the city center, IFEMA Convention Centre, and Barajas Airport, AC Hotel Cuzco ensures a seamless travel experience.

Book your stay at AC Hotel Cuzco for a luxurious and convenient experience.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Excellent breakfast

At the hotel

Popular amenities

70 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
View all amenities

Pools & wellness

  • Massage services

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

438 reviews
10/ 10
Clean, tidy and great location and quality of furniture
zain · extended group · 2026-10-16

The guest experience

8.9out of 10
438 verified reviews

Loved most

  • Friendly staff
  • Excellent breakfast

Worth knowing — Room size issues · High parking fees

How guests scored the stay

  • Service9.6

    The staff received numerous compliments for their friendliness and helpfulness.

  • Food and Beverage9.3

    Food, especially breakfast, was highlighted as excellent.

  • Overall Experience9.3

    Despite some issues, many guests expressed a strong overall satisfaction.

  • Cleanliness8.8

    Reviews indicate cleanliness is generally positive, but some mentioned minor issues.

  • Amenities8.8

    Amenities were generally well-received, though some guests had minor complaints.

  • Value for Money8.6

    Value for money was debated; some found it high given some room issues.

  • Location8.5

    Location received mixed reviews; convenient for some, but too far from the center for others.

  • Room Quality8.4

    Some guests found issues with room size and bathroom quality.

Live guest feedback

Guest reviews

Remarkably consistent

92% of 12 recent stays rated 8+

8.9438 reviews
  • Great Spot and amazing Staff

    10/10

    zain · extended group · 2026-10-16

    “Clean, tidy and great location and quality of furniture”

  • 100/100

    10/10

    JOSE LUIS · couple · 2026-10-16

    “They gave us an upgrade, and we got to stay in a beautiful suite.”

  • Excelente ubicación

    10/10

    Díaz · solo traveller · 2026-10-13

    “Ubicación”

  • Amazing, met my expectations of a stay at the Westin. Would stay here again 100%

    10/10

    melany · couple · 2026-10-12

    “Loved the location. Right in front of a Metro entrance and bus stop, in Paseo de La Castellana. As to be expected, a stay in the Westin is always comfortable. Also, quick 20 minute taxi ride to the airport too. Would totally stay here again .”

  • Madrid touring and watching football game

    9/10

    Grzegorz · family with children · 2026-10-12

    “Comfortable, well located, high level of service quality”

  • Agradable hotel en Madrid

    9/10

    Ale Palma · couple · 2026-10-10

    “Cómodo hotel en Madrid. Personal muy amable, piezas amplias y muy bien equipadas.”

  • Muy buen hotel

    10/10

    Lorena · couple · 2026-10-09

    “Estaba muy limpio mucha formalidad y además nos dejaron entrar antes de tiempo”

  • Habitaciones muy bien, el gym también me gustó y mucho y el desayuno caro pero bueno. La recepción es muy lenta

    7/10

    Jose · family with children · 2026-10-08

    “Las habitaciones y desayuno”

  • Nice Hotel - pricing high

    9/10

    Ferdinand · solo traveller · 2026-09-15

    “Excellent staff - nice hotel”

  • Muy recomendable, a pesar de no estar en el centro está muy conectado, destaco la excelente atención de recepción bar y

    9/10

    Felipe · couple · 2026-09-09

    “Lindo prolijo y en precio.”

  • Lo recomendaría sin ninguna duda

    9/10

    Roberto · couple · 2026-09-05

    “Todo”

  • Comfortable Stay

    10/10

    Fikiswa · family with children · 2026-09-03

    “The hotel is recently refurbished, spacious and modern. We really enjoyed our stay, the breakfast was also good. Hotel is close to the metro which is a bonus”

Hotel info and reviews come from third-party sources.