Hotelaholic

Madrid

Thompson Madrid, by Hyatt

Plaza del Carmen S/N, Madrid, 28013

9.4 Wonderful117 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in the 174 air-conditioned rooms featuring minibars and complimentary Wi-Fi. Unwind in bathrooms with rainfall showerheads, and stay entertained with cable programming.

  • Fantastic Amenities

    Stay active in the 24-hour fitness center or relax by the seasonal outdoor pool. Enjoy delicious meals at the restaurant, grab snacks at the cafe, and savor drinks at the bar/lounge.

  • Convenient Location

    Centrally located in Madrid near popular attractions like Gran Via and Puerta del Sol, Thompson Madrid, by Hyatt, offers easy access to the city's best sights.

Book your stay at Thompson Madrid, by Hyatt, for an unforgettable luxury experience in the heart of Madrid.

HAPPI HIGHLIGHTS

  • Excellent service

  • Great location

  • Comfortable rooms

At the hotel

Popular amenities

37 listed
  • 24-hour fitness facilities
  • 24-hour front desk
  • Airport transportation - pickup (surcharge)
  • Banquet hall
  • Breakfast available (surcharge)
  • Bulk dispenser for toiletries
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Concierge service
  • Eco-friendly cleaning products provided
View all amenities

Pools & wellness

  • Outdoor pool - seasonal

Dining & drinks

  • Food and water bowls
  • Locally-sourced food on site (80% or more)
  • Organic food
  • Snack bar/deli
  • Vegetarian breakfast available

Fitness & outdoors

  • Garden
  • Outdoor furniture
  • Rooftop garden
  • Rooftop terrace

Safety & cleanliness

  • Smoke-free property

Getting around & access

  • Elevator

Guest services

  • Locally-owned & organized tours & activities
  • Luggage storage
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Eco-friendly toiletries
  • Energy-saving switches
  • Free WiFi
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • LED light bulbs
  • Lot hours - 24 hours
  • Showcase for local artists
  • Vegan menu options available
  • Vegetarian menu options available
  • Well-lit path to entrance

Review in focus

117 reviews
10/ 10
Loved our stay here! Everyone was extra nice and helpful! We liked the food at the downstairs restaurant, BARRA.
Denisleydis · family · 2025-10-12

The guest experience

9.4out of 10
117 verified reviews

Loved most

  • Excellent service
  • Great location
  • Comfortable rooms
  • Beautiful amenities

Worth knowing — Noisy neighbors · High room service prices

How guests scored the stay

  • Location9.9

    Great location for exploring Madrid, perfectly situated in downtown.

  • Service9.9

    Staff was consistently described as kind, attentive, and helpful.

  • Overall Experience9.8

    Overall satisfaction was extremely high, with many guests eager to return.

  • Cleanliness9.4

    Rooms were clean, needs slight improvement due to noise issues.

  • Amenities9.4

    Amenities include a beautiful rooftop pool and modern facilities.

  • Room Quality9.4

    Rooms reported as comfortable with great amenities.

  • Food and Beverage8.9

    Food at the downstairs restaurant received positive remarks.

  • Value for Money8.4

    Room service was considered overpriced, affecting overall value perception.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 20 recent stays rated 8+

9.4117 reviews

  • Guest review

    10/10

    Denisleydis · family · 2025-10-12

    “Loved our stay here! Everyone was extra nice and helpful! We liked the food at the downstairs restaurant, BARRA. ”

  • Guest review

    10/10

    Patrick · partner · 2025-10-11

    “Clean room just a little noisy neighbours with doors slamming but either than that would recommend. Staff was amazing and cleaning staff was astonishing ”

  • Guest review

    10/10

    Rehan · family · 2025-10-09

    “Location is great.”

  • Guest review

    10/10

    Jessica · 2025-09-25

    “Absolutely amazing hotel. The room is so comfortable, absolute best shower ever, and prime location. The rooftop is beautiful, as well as, the lobby. The staff is top notch- most kind, attentive, helpful. We loved it and would definitely go back. ”

  • Guest review

    8/10

    Michael · 2025-09-24

    “Rooms are a bit of a challenge compared to traditional hotels”

  • Guest review

    10/10

    Christopher · 2025-09-16

    “VERY nice modern property with quiet rooms and all the amenities you would expect from a Thompson. Close to all the tourist attractions and shopping. I would recommend for a visit to Madrid.”

  • Guest review

    10/10

    Laura · family · 2025-09-13

    “Great hotel. Great location. Very friendly staff.”

  • Guest review

    10/10

    Tanya · 2025-09-13

    “Great property ”

  • Guest review

    10/10

    FARIS · 2025-08-26

    “Great place and location ”

  • Guest review

    8/10

    Marzena · partner · 2025-08-26

    “The property and staff were great. Room service was overpriced. We paid 80 E for a 1 person pizza, a cheesburger and club sandwich with a small bag of potato chips. ”

  • Guest review

    10/10

    Jekaterina · family · 2025-08-17

    “Absolutely gorgeous hotel. Amazing location and incredible team of staff. ”

  • Perfection

    10/10

    William · 2025-08-14

    “Absolutely fantastic. Visited Madrid during a heat wave and arrived with serious jet lag from Los Angeles. The Thompson provided a perfect room to recover - extremely comfortable bed, delicious room service meals, blackout curtains and total silence all night - oh, and perfect air conditioning. They secured me a 5:30am taxi and wake up call upon departure. The rooftop pool is magnificent. Will be staying here again and again.”

  • Guest review

    10/10

    Sonia · partner · 2025-08-14

    “Amazing hotel w great service! Would definitely stay at the Thompson when we are back in Madrid .”

  • Guest review

    10/10

    sameer · 2025-08-14

    “Beautiful property ”

  • Guest review

    10/10

    Nicole · family · 2025-07-23

    “We had a wonderful stay at the Thompson Madrid. This elegant hotel is perfectly situated in the heart of downtown, making it easy to explore everything the city has to offer. The rooms are spacious, beautifully designed, and exceptionally comfortable, with thoughtful details and modern amenities throughout. The staff was truly outstanding—warm, intelligent, and always eager to assist with anything we needed. One of the highlights was the rooftop pool and bar, which offered a peaceful retreat from the city below. We’ll definitely return and highly recommend it to anyone visiting Madrid.”

  • Guest review

    10/10

    Angel · 2025-07-16

    “Amazing hotel and staff. Best pillows 🙌 love them at is central to everything, love the rooftop terrace. Wish the pool was a bit warmer as it was very cold specially for summer. But other than that loved my stay. ”

  • Guest review

    10/10

    Trent · family · 2025-07-03

    “Great location ”

  • Guest review

    10/10

    Carlos · partner · 2025-06-29

    “Perfect ”

  • Guest review

    10/10

    olga · 2025-06-29

    “The hotel is wonderfully located in the center of the city - I walked to all the attractions, shopping and dining. Rooms are beautifully designed, very quiet for being in the center of the city. Staff is very friendly. Roof top bars has fantastic views and a wonderful pool area for relaxing. I would stay here again. ”

  • Guest review

    10/10

    Jack · 2025-06-26

    “Very nice hotel in great location. Rooftop bar is very nice.”

View all guest reviews

Hotel info and reviews come from third-party sources.