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Palma de Mallorca

Puro Grand Hotel

Carrer del Forn de la Gl ria 5, Palma de Mallorca, 07012

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Central Location

    Puro Grand Hotel is ideally located in the heart of Palma de Mallorca, offering easy access to popular attractions such as Playa Ca'n Pere Antoni and Plaza Mayor.

  • Luxurious Amenities

    This 5-star hotel boasts air-conditioned rooms with modern facilities including flat-screen TVs, private bathrooms, and minibars. Guests can enjoy room service, a garden, and a bar for relaxation.

  • Convenience and Comfort

    With a 24-hour front desk and a paid airport shuttle service, Puro Grand Hotel ensures a seamless stay for guests seeking convenience and comfort in Palma de Mallorca.

Book your stay at Puro Grand Hotel now for a luxurious and hassle-free experience in Palma de Mallorca!

HAPPI HIGHLIGHTS

  • Excellent central location within walking distance of Palma highlights

  • Very friendly, helpful and attentive staff with welcome touches

  • High-quality, varied breakfast and overall cleanliness

At the hotel

Popular amenities

75 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Bar
View all amenities

Pools & wellness

  • Massage services
  • Sauna
  • Spa/wellness center
  • Steam room

Dining & drinks

  • Breakfast in the room
  • Coffee Shop on site
  • Restaurant
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Fitness facilities
  • Garden
  • Outdoor furniture

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Public Bath
  • Soundproof rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Express check-in/check-out
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Walking tours

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Free WiFi
  • Key access
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Stand-up comedy
  • Temporary art galleries
  • WiFi available

Review in focus

612 reviews
9/ 10
The property was lovely and all to a great standard
Ben · solo traveller · 2026-10-20

The guest experience

9.3out of 10
612 verified reviews

Loved most

  • Excellent central location within walking distance of Palma highlights
  • Very friendly, helpful and attentive staff with welcome touches
  • High-quality, varied breakfast and overall cleanliness
  • Well-presented, modern rooms for the most part

Worth knowing — Confusing/misleading beach club and shuttle policies; unexpected charges reported · Amenities issues: rooftop pool very small/too warm and spa booking miscommunication · Isolated staff/service lapses (checkout billing delay) and occasional room key failures · Some rooftop noise and kitchen odour affecting certain rooms

How guests scored the stay

  • Location9.9

    Many guests highlighted an excellent, central location within walking distance of Palma highlights; location is consistently described as a major strength.

  • Food and Beverage9.8

    Breakfast repeatedly described as superb with excellent selection and regional specialties; F&B impressions are very positive across multiple reviews.

  • Service9.6

    Staff repeatedly praised as friendly, helpful and attentive (welcome touches, nightly chocolates, very kind team). A few isolated negative interactions (unprofessional checkout staff, billing delays, and a missed spa preparation) reduced but did not outweigh the strong service sentiment.

  • Overall Experience9.5

    Overall stays are described as wonderful and memorable with many guests planning to return; a few isolated operational/policy issues tempered perfection but did not dominate the overall positive experience.

  • Cleanliness9.4

    Multiple guests described the hotel as spotless and consistently well presented; a minor comment noted some rooftop area issues (warm water in the small roof pool and occasional kitchen odour) but overall cleanliness is excellent.

  • Room Quality9.0

    Rooms described as spacious, modern and well presented with nice touches; some guests noted smaller rooms or noise/bright door area by rooftop level and repeated key-card issues for one guest.

  • Value for Money9.0

    Generally seen as good value given location, service and breakfast quality; some frustration from guests regarding misleading beach club/shuttle policies and unexpected charges lowered perceived value for a minority.

  • Amenities8.2

    Amenities received mixed feedback: breakfast and spa/sauna were positive but there were concerns about the advertised pool (actually a beach club), tiny/very warm rooftop water feature, shuttle/beach club policy confusion and limited spa preparation which suggest room for improvement.

Live guest feedback

Guest reviews

Mixed experiences

86% of 14 recent stays rated 8+

9.3612 reviews
  • Had a very nice stay at the Puro . Staff and accommodation were all excellent.

    9/10

    Ben · solo traveller · 2026-10-20

    “The property was lovely and all to a great standard”

  • Das Hotel insgesamt gut. Grosszügiges Frühstück. Ubser Zimmer enttäuschend für ein 5Sterm

    6/10

    Andrea · couple · 2026-10-20

    “Lage”

  • Muy bueno

    8/10

    María Eugenia · couple · 2026-10-18

    “La ubicación en el casco antiguo de a Palma. Patio interno para desayunos muy agradable . Desayuno muy completo, con productos de calidad , excelente. Personal muy amable.”

  • We can’t rate the Puro Grand highly enough- it was perfection. Thank you 🙏

    10/10

    Jacki · couple · 2026-10-16

    “Exceptional hotel and staff. We loved this hotel so much . Our room was incredible the facilities and breakfast (would recommend including this) was fantastic and the whole experience from start to finish was amazing. Beautiful experience and a beautiful hotel.”

  • Top Hotel in der Altstadt

    10/10

    Uwe · couple · 2026-10-16

    “Gute Lage in der Altstadt, viele Restaurants in unmittelbarer Nähe. Zimmer und Service sehr gut”

  • Es war sehr schön nur die Lautstärke hat und massiv gestört

    8/10

    Brezovic · extended group · 2026-10-15

    “Sehr schönes Boutique Hotel. Das Personal höchst zuvorkommend, nett, hilfsbereit und absolut professionell. Die Lage könnte nicht zentraler sein. Das Frühstück sehr gut.”

  • Guest review

    9/10

    thomas · couple · 2026-10-15

    “Die Lage ist perfekt, das hotel ist seine fünf Sterne wert, das Frühstück ist sehr umfangreich”

  • Perfect hotel for a our 2 day stay in Palma

    10/10

    Debra · couple · 2026-10-15

    “Just fabulous location . The staff were so lovely and helpful”

  • Great long wkend with friends in a vibrant area

    10/10

    Lynn · extended group · 2026-10-15

    “Great location easy access to restaurants and local attractions. Staff were very professional and helpful. Breakfast was delicious with plenty of choice.”

  • very nice and great city location

    9/10

    Krisztian · solo traveller · 2026-10-14

    “breakfast great, location excellent, taxi can not find it though”

  • Hvis du vil ha litt luksus midt i Palma, dra hit!

    10/10

    Elisabeth · couple · 2026-10-14

    “Nydelig hotell, utmerket service! Privat roof top med Bali solsenger”

  • Perfect location and lovely comfortable and very clean

    9/10

    Anni · extended group · 2026-10-14

    “Location Staff Cleanliness”

  • An exceptional stay in every possible way.

    10/10

    Wanessa · couple · 2026-10-11

    “We absolutely loved everything about our stay. The breakfast was wonderful, the room was spectacular, and the entire team was exceptionally efficient, kind, and professional. The concierge was particularly attentive and helpful, making the whole experience even more special.”

  • Better hotels in Palma for half the price.

    2/10

    Christian · solo traveller · 2026-10-10

    “Good location.”

View all guest reviews

Hotel info and reviews come from third-party sources.