Relax and unwind by the outdoor swimming pool or stay active at the fitness centre.
Gourmet Dining and Stunning Views
Indulge in exquisite meals at the restaurant and bar while enjoying breathtaking sea and city views.
Convenience and Comfort
With room service, a 24-hour front desk, and well-equipped guest rooms featuring modern amenities, your stay at Sheraton Colombo Hotel promises convenience and comfort.
Book now to experience the epitome of luxury and hospitality at Sheraton Colombo Hotel.
✦HAPPI HIGHLIGHTS
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Delicious food
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Excellent service
At the hotel
Popular amenities
58 listed
24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
Bar
Business center
Cashless payment available
CCTV in common areas
CCTV outside property
Concierge service
View all amenities
Pools & wellness
Fitness/spa locker rooms
Massage services
Outdoor pool
Pool bar
Rooftop pool
Sauna
Spa/wellness center
Swimming pool
Dining & drinks
Cooking class
Food delivered to guest room
Kid meals
Restaurant
Sanitized tableware & silverware
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Sun loungers or beach chairs
Rooms & comfort
Hot spring bath
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Fire extinguishers
First aid kit available
Safety deposit box
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Guest services
Laundry
Meeting/banquet facilities
Services & essentials
Daily housekeeping
Designated smoking area
Evening entertainment
Family rooms
Free WiFi
Happy hour
Key card access
Live music/performance
Room service
Sun umbrellas
Themed dinner nights
WiFi available
Review in focus
393 reviews
9/ 10
Good restaurants. Loved the Ceylon Bake House on the ground floor, great coffee and afternoon delight sweet treats. Breakfast good variety. Roof top bars also great. Fabulous ocean view. Very welcoming staff
Fantastic and welcoming service, though guest services need training.
Food and Beverage10.0
Amazing food and coffee; the buffet was excellent.
Overall Experience10.0
Overall a good experience with some areas for improvement.
Room Quality9.5
The bedroom was very nice, but the duvet cover was disappointing.
Amenities9.5
The amenities were adequate and met expectations.
Value for Money9.0
Mixed feelings due to the pricing versus the experience.
Cleanliness8.5
The hotel felt dated and tired, lacking in upkeep.
Location8.5
The location of the hotel was not that great.
Live guest feedback
Guest reviews
Mixed experiences
92% of 13 recent stays rated 8+
9.4393 reviews
Great views, good restaurants. Excellent staff.
9/10
Robyn · couple · 2026-08-30
“Good restaurants. Loved the Ceylon Bake House on the ground floor, great coffee and afternoon delight sweet treats. Breakfast good variety. Roof top bars also great. Fabulous ocean view. Very welcoming staff”
Guest review
8/10
Nasim · extended group · 2026-08-15
“Location and facilities are very good.”
Guest review
9/10
Lakshmi · extended group · 2026-08-10
“good”
Very nice place and modern as Sheraton is. Very friendly staff and helping all the way if there
10/10
emran · solo traveller · 2026-07-18
“Hugh selection of food at breakfast.”
Not that great…
2/10
ALICE_WYONG · Solo travel · 2026-07-17
“I stayed at Sheraton Colombo for almost a month during a business trip, which gave me a good opportunity to experience the hotel across different departments.There are, however, several areas that require urgent attention.
The Front Office service was consistently slow. On multiple occasions, only one counter was open despite a queue of waiting guests, and checking out could easily take more than 20 minutes. This significantly affected the guest experience.
The most concerning issue happened when my room key suddenly stopped working. After having the key reactivated at the Front Office, it still could not unlock my room. Since it was a working day and I needed to access my room urgently, I used the emergency phone on my floor to call for assistance. I was asked to return to the Front Office. The Front Office team understood the urgency and promptly arranged for a concierge associate to accompany me with master key. However, the master key also failed to open the door.
I was then informed that the Engineering team would come. After saying this, the associate left me waiting alone outside my room, even though I had already explained that I did not have my mobile phone with me. From a service recovery perspective, I believe the associate should have stayed with me until the issue was resolved or at least ensured there was a proper handover. Instead, I waited approximately 10–15 minutes before approaching the Front Office myself, where I observed the Front Office tried to call, check and then I was told Engineering had already arrived. When the Engineering team finally attended, they attempted to open the door using their equipment but were unsuccessful. Only after further inspection was it discovered that the door lock battery had completely failed. In total, I was unable to access my room for around 40 minutes.
What concerns me most is not simply the delay, but the process itself. How could the master key also become ineffective? Was there no contingency procedure when the master key failed? For an occupied long-stay room, I would have expected a manual override process, with my consent as the registered guest, rather than having to wait while different teams tried different solutions. I also question whether door lock batteries are inspected proactively, specifically for occupied long-stay rooms to prevent exactly this type of incident.
I share these observations from the perspective of someone who has worked extensively in internal control and audit within the hospitality industry. Incidents can happen, but the preparedness, contingency planning, communication, and service recovery during this situation fell well below what I would expect from a Marriott property.
Sri Lanka is a beautiful country, renowned for its genuine hospitality, and many associates at this hotel certainly demonstrated that. For example, the F&B team, especially the Lounge manger and associates were consistently warm, attentive, and professional throughout my stay. Their service truly reflected the level of hospitality I have come to expect from Marriott properties. Housekeeping also deserves recognition. After I shared some feedback during my stay, I noticed clear improvements, and I appreciate the team’s responsiveness.
I sincerely hope management will take this feedback seriously. It would be a shame if a few operational shortcomings overshadowed the excellent hospitality demonstrated by many of your associates. Thank you.”
Bardzo dobry hotel na krótki pobyt
8/10
Magdalena · family with children · 2026-07-16
“Znakomicie oceniam śniadania. Ogromy wybór. Bardzo dobra obsługa. Doba została przedłużona na nasze życzenie bez dodatkowych opłat.”
Awsome stay!
9/10
Amin · solo traveller · 2026-07-16
“Everything”
Good service
10/10
savindid2025 · Family · 2026-07-14
“The food, hospitality and overall experience was way beyond expectation. Good service given by Isuru and Theekshana”
Exceptional Service at the Club Lounge, Sheraton Colombo
10/10
rochellet754 · Family · 2026-07-05
“Imesh at Club Lounge at Sheraton Colombo has been nothing short of incredible. He has been exceptionally attentive to the needs of my six-year-old and me, ensuring that we had a comfortable and enjoyable experience during our two-night stay. Since I have a gluten allergy and limited options at the spread, Imesh went above and beyond by making a special trip downstairs to prepare me gluten-free hoppers. His warm and welcoming smile, coupled with his exceptional service, makes him a standout choice for anyone seeking top-notch hospitality at the Club Lounge.”
Ayu & sandali the beast
10/10
N4333XGashrafm · Friends getaway · 2026-07-05
“One of the best you can find in Columbo - since 2010 I have been visiting to columbo almost every year . Stayed in lots of different hotels . Shereton columbo is the best I have stayed so far - you can stay in any five star hotel rooms will be beautiful but the best part of stay always comes with staff who care about you - on first day I went without booking and met one of the caring staff sundhini in reception she gave me all the information about hotel and she was very helpful - next day I met sandali from reception she is the best from all - she have gone beyond and above to give the best service that she & hotel can provide- I wish her more success & more opportunities / room service was quick & amazing / another best area is their beautiful spa & amazing staff their if you need any help in the spa find Ayu she will help you with spa booking and she will make sure you got the correct therapy- in the spa they have a well equipped gym meet Mr Srilanka (ravindhu ) RV he is the best assist you for you workout throughout you stay / Ayu I will never forgot you caring smile and sandali you are amazing”
Malaysian Food Festival – "Spice Trails of Malaysia 2026"
10/10
Thanos_05 · Friends getaway · 2026-07-04
“I had the honour of attending the Malaysian Food Festival – "Spice Trails of Malaysia 2026" at the Sheraton Colombo, and it was an exceptional culinary experience.
My sincere thanks to His Excellency Badli Hisham Adam for the kind invitation to this remarkable celebration of Malaysian cuisine and culture.
The collaboration between the High Commission of Malaysia and the Sheraton Colombo beautifully showcased authentic Malaysian flavours, rich traditions, and warm hospitality.
Every dish was thoughtfully prepared, offering a true taste of Malaysia, while the cultural performances created a wonderful atmosphere throughout the evening.
A special appreciation to the entire Sheraton team for their outstanding hospitality and impeccable service.
It was truly a memorable evening celebrating friendship, culture, and the universal language of food. Highly recommended to anyone who appreciates authentic international cuisine and exceptional hospitality.”
Beautiful high tea experience 💅✨
10/10
shivaathmekac2026 · Family · 2026-07-01
“Came here for high tea with my mom and had such a lovely experience. The atmosphere was relaxing and welcoming, and everything we had was enjoyable. A special mention to Shavin, who served us, he was really sweet, friendly, and made us feel comfortable throughout our visit. It made the whole experience even more enjoyable. Would definitely come back!”
Amazing breakfast, comfortable bed and very helpful staff.
10/10
Sulaiman · couple · 2026-06-28
“Amazing breakfast and comfortable bed.
The staff were very helpful”
