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Ennetbuergen

Bürgenstock Hotel & Alpine Spa

Bürgenstock, Ennetbuergen, 6363

9.4 Wonderful101 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Indulge in massages, body treatments, and facials at the full-service spa or take a refreshing swim in the indoor pools at Bürgenstock Hotel & Alpine Spa.

  • Culinary Delights

    With 12 restaurants, a coffee shop, and 24-hour room service, there are plenty of dining options to please your palate during your stay.

  • Convenience and Comfort

    Enjoy complimentary wired/wireless internet, a 24-hour business center, and spacious rooms with free minibar items and rainfall showers at this 5-star hotel.

Book now to experience the ultimate blend of luxury and relaxation at Bürgenstock Hotel & Alpine Spa!

HAPPI HIGHLIGHTS

  • Breathtaking views

  • Impeccable service

At the hotel

Popular amenities

66 listed
  • 24-hour business center
  • 24-hour front desk
  • 24-hour health club
  • Airport transportation - pickup (surcharge)
  • Assistive listening devices available
  • ATM/banking
  • Banquet hall
  • Computer station
  • Concierge service
  • Conference center
View all amenities

Pools & wellness

  • Full-service spa
  • Pool sun loungers
  • Sauna
  • Steam room

Dining & drinks

  • Food and water bowls
  • Free breakfast
  • Free buffet breakfast
  • Snack bar/deli

Fitness & outdoors

  • Fitness facilities
  • Garden
  • Golf clubs (equipment)
  • Golf driving range on site
  • Golf lessons on site
  • Hiking/biking trails nearby
  • Tennis lessons on site
  • Terrace

Rooms & comfort

  • Television in common areas

Safety & cleanliness

  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Multilingual staff

Getting around & access

  • Elevator
  • Long-term parking (surcharge)
  • Self parking (surcharge)

Guest services

  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Luggage storage
  • Meeting rooms
  • Safe-deposit box at front desk
  • Supervised childcare/activities
  • Tours/ticket assistance

Services & essentials

  • Conference space
  • Cross-country skiing nearby
  • Designated smoking area
  • Downhill skiing nearby
  • Free newspapers in lobby
  • Free WiFi
  • Free wired internet
  • Gift shops or newsstand
  • Horse riding nearby
  • Ice skating on site
  • Library
  • Mountain biking nearby
  • Picnic area
  • Playground on site
  • Porter/bellhop
  • Shopping on site
  • Ski passes available
  • Ski-in/ski-out access
  • Sledding nearby
  • Snorkeling nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Wedding services

Review in focus

101 reviews
10/ 10
Beautiful view
Timothy J · 2025-10-11

The guest experience

9.4out of 10
101 verified reviews

Loved most

  • Breathtaking views
  • Impeccable service

Worth knowing — Unfriendly staff · High pricing

How guests scored the stay

  • Cleanliness10.0

    The property is described as very clean by multiple reviewers.

  • Overall Experience9.7

    Overall, guests had a positive experience with minor drawbacks.

  • Location9.7

    Positive mentions of breathtaking views, though some suggest a car is needed for access.

  • Amenities9.7

    Great amenities including amazing spa and food options were highlighted.

  • Food and Beverage9.6

    Excellent food with many cuisine options is mentioned.

  • Room Quality9.2

    Rooms noted to be small but generally appreciated.

  • Service8.7

    Some reviews mentioned unfriendly staff, impacting the service rating.

  • Value for Money8.7

    Reviews indicate that the price does not justify the experience.

Live guest feedback

Guest reviews

Mixed experiences

80% of 20 recent stays rated 8+

9.4101 reviews

  • Guest review

    10/10

    Timothy J · 2025-10-11

    “Beautiful view”

  • Guest review

    10/10

    Thorsten · 2025-09-22

    “Amazing inside and out”

  • Guest review

    10/10

    Ziad · 2025-09-11

    “If heaven had a franchise, it would be here. The only problem is we lost an Apple product and could see it move away (likely taken by staff since it was in spa robes) but the staff didn’t offer any compensation. That was the only down side. ”

  • Guest review

    10/10

    Hussein · family · 2025-09-08

    “breath taking views. probably the best resort I've ever been too, very clean, friendly staff 10/10 recommended ”

  • Excelente hotel!

    10/10

    Thiago · 2025-09-04

    “O hotel é simplesmente sensacional! Atendimento impecável. Fomos com nosso filho de 9 meses e atenderam todas as solicitações, inclusive ao fazer refeições para ele sem sal. O hotel fica no alto de uma montanha então o ideal é ter um carro para se locomover caso queira visitar Lucerna (20 minutos de carro do hotel), pois Uber quase não aceita corridas para o hotel. Apesar disto, a estrutura do hotel é sensacional! Comida muito boa, todos os funcionários extremamente cordiais e dispostos a ajudar. Internet de alta qualidade, cama extremamente confortável, chuveiro com ótima pressão, enfim, tudo ótimo!”

  • Guest review

    6/10

    yariv · 2025-08-29

    “Very expensive. The hotel is great. Very good facility and amenities. And the view is amazing. But!! the price doesn’t worth it. We stayed at other hotels in the area and while they were simpler hotels - they were great. And the breakfast was as good if not better. And the room was the same size. And they coast 25%”

  • MUST TRY!

    10/10

    Sri · 2025-08-23

    “Best resort can view all mountains lake of Lucerne must try also the spa is best ”

  • Guest review

    10/10

    Susana · partner · 2025-08-13

    “Exelente experiencia en el hotel Está bellísimo y las vistas inigualables!!! ”

  • Guest review

    10/10

    Ella · family · 2025-08-02

    “Amazing spa. Wonderful food - many cuisine options and all are good. Very customizable experience. Extremely friendly and helpful staff. ”

  • Guest review

    10/10

    Arian · 2025-07-23

    “Very nice property ”

  • Guest review

    10/10

    Gurpreet · 2025-07-21

    “Amazing resort loved it ”

  • Guest review

    6/10

    Ravi · 2025-07-18

    “Ok- ok… the rooms were small, no upgrade ”

  • Would avoid. Too bureaucratic and unfriendly staff

    2/10

    Mohit · 2025-07-18

    “- high end hotel but felt quite unfriendly - 2-3 occasions, it was like they didn’t want to help or were plain rude ”

  • Guest review

    10/10

    Verified traveler · 2025-07-05

    “It was worth the visit. The spa was amazing and the rooms were wonderful with great views”

  • Guest review

    10/10

    Piyush · family with children · 2025-07-02

    “Exceptionally beautiful property and excellent service. ”

  • Guest review

    10/10

    Anuj · partner · 2025-06-05

    “Very nice property. Wonderful staff :)”

  • Best 5 star hotel ever

    10/10

    Samit · 2025-05-26

    “World class. In its own class as a 5 star hotel. Nothing better period. ”

  • Guest review

    10/10

    Emad · 2025-05-20

    “Great place to stay, no negative issue at all. ”

  • Guest review

    6/10

    MORGAN · family · 2025-05-08

    “Most restaurants were closed, poor quality food. Small rooms”

  • Guest review

    10/10

    Payal · 2025-04-11

    “Amazing ”

View all guest reviews

Hotel info and reviews come from third-party sources.