Hotelaholic

Geneva

Fairmont Grand Hotel Geneva

19 Quai Du Mont Blanc, Geneva, 1201

8.7 Excellent114 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Fairmont Grand Hotel Geneva offers spacious rooms with calming tones and natural light, equipped with modern amenities including an iPad, plasma TV, and coffee/tea facilities.

  • Gourmet Dining Experiences

    Indulge in a culinary journey at the hotel's 3 gourmet restaurants, offering Italian, steak, and Chinese cuisine. The FloorTwo Bar serves up delightful cocktails, while the Java Club nightclub and Théâtre du Léman provide evening entertainment.

  • Relaxation and Wellness

    Unwind at the hotel's expansive Spa and Fitness Center, featuring Geneva's largest indoor pool and a variety of rejuvenating treatments. Enjoy stunning views of Lake Geneva and the Alps from this prime location.

Experience luxury and relaxation at Fairmont Grand Hotel Geneva. Book now for an unforgettable stay.

HAPPI HIGHLIGHTS

  • Great service

  • Excellent location

  • Good breakfast

At the hotel

Popular amenities

101 listed
  • 24-hour security
  • Access to health care professionals
  • Access to nearby indoor pool
  • Accessible shuttle
  • Air conditioning
  • Allergy-free room
  • ATM/banking
  • Baby safety gates
  • Beach umbrellas
  • Beach yoga on site
View all amenities

Pools & wellness

  • Beauty Services
  • Health or beauty spa nearby
  • Heated pool
  • Manicure
  • Massage services
  • Pedicure
  • Pool sun loungers
  • Sauna
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar/deli
  • Wine release events

Fitness & outdoors

  • Fitness facilities (surcharge)
  • Golfing on site
  • Japanese garden
  • Personal trainer
  • Public transport tickets
  • Snow sports gear
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Emergency cord in bathroom
  • Non-smoking rooms
  • Soundproof rooms
  • Television in common areas

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • No accessible shuttle
  • Parking
  • Secured parking
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in
  • Express check-in/check-out
  • Fax/photocopying
  • Front desk (limited hours)
  • Invoice provided
  • Ironing service
  • Luggage storage
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Supervised childcare/activities
  • Tour desk

Services & essentials

  • Bicycle-friendly property
  • Bulk dispenser for toiletries
  • Car hire
  • Cashless payment available
  • Face masks for guests available
  • Free wired internet
  • Garage
  • Grocery deliveries
  • Hammam
  • Housekeeping on request
  • Internet access
  • Key card access
  • Mobile app for room service
  • Reception hall
  • Room service
  • Shopping on site
  • Ski storage
  • Swimming nearby
  • Thermometers for guests provided by property
  • Vegetarian menu options available

Review in focus

114 reviews
10/ 10
Instagram: 326graphy I recently stayed at the Fairmont Grand Hotel Geneva, and it was an outstanding experience. The hotel's luxurious ambiance, cleanliness, and prime location were impressive. A special thanks to Gael for his excellent service at the lounge. His professionalism and warmth truly enhanced my stay. I highly recommend the Fairmont Grand Hotel Geneva and look forward to returning!
326graphy · Business · 2024-12-01

The guest experience

8.7out of 10
114 verified reviews

Loved most

  • Great service
  • Excellent location
  • Good breakfast
  • Friendly staff
  • Wonderful amenities
  • Spectacular views

Worth knowing — Requires renovation · Room cleanliness needs improvement · Some rooms are smaller than expected · Expensive

How guests scored the stay

  • Location9.5

    Location was deemed excellent by nearly all reviewers, with special mentions of the view and accessibility.

  • Service9.0

    Service received high praise across most reviews, with guests highlighting friendly and helpful staff.

  • Food and Beverage8.8

    Food and beverage were consistently mentioned as excellent, with specific compliments on the breakfast and dining experience.

  • Amenities8.5

    The amenities were frequently praised, especially the spa and pool areas, but there were no mentions of a gym.

  • Overall Experience8.5

    Despite a few drawbacks, most guests had an exceptional overall experience and showed high likelihood to return.

  • Room Quality7.0

    Room quality received generally positive feedback for size and views, but some concerns about maintenance and cleanliness were noted.

Live guest feedback

Guest reviews

Mixed experiences

75% of 20 recent stays rated 8+

8.7114 reviews

  • Exceptional Stay

    10/10

    326graphy · Business · 2024-12-01

    “Instagram: 326graphy I recently stayed at the Fairmont Grand Hotel Geneva, and it was an outstanding experience. The hotel's luxurious ambiance, cleanliness, and prime location were impressive. A special thanks to Gael for his excellent service at the lounge. His professionalism and warmth truly enhanced my stay. I highly recommend the Fairmont Grand Hotel Geneva and look forward to returning!”

  • Guest review

    10/10

    Jason · 2024-10-08

    “Very nice team”

  • Everything is perfect

    10/10

    Connector23636791445 · Business · 2024-10-06

    “Every visit is a comfort, surrounded professional assistance from hotel's team and available facilities. Place, where would want to come back again soon! The hotel suits for families stay, all everything necessary for this is available.”

  • Guest review

    4/10

    Ann · 2024-09-29

    “Very old and dated property. ”

  • Very professional and friendly personnel

    10/10

    kasiabR3464ZG · Business · 2024-09-28

    “Beautiful well located hotel, wonderful professional and friendly personnel. After very welcoming registration I have been given a beautiful junior suite and treated with swiss chocolate which was complementary. Great customer service”

  • Guest review

    10/10

    Steven · 2024-09-28

    “The hotel is a short walk from the main train station which will get you anywhere you want to go. The restaurants near by are pricey but if you walk two or three blocks away there are reasonable options. ”

  • Great hotel and service

    10/10

    686davidk · Couples · 2024-09-22

    “Stayed here for 2 nights with Gate 1 travel. Wonderful hotel room with a great shower, lots of pressure and hot water. Maid service comes in the morning and evening. Breakfast buffet has everything you would need. I would definitely stay again.”

  • Every member of staff was so helpful. Fairmont should remove the TV in the room that does not stay on for more than 30s

    8/10

    sorupinis · Family · 2024-09-21

    “We had an enjoyable stay at The Fairmont. Thank you Lucie & Jordane at Reservation for giving us the rooms requested. Thank you Alexane for arranging the Golden Pass Express tickets and giving us useful information. Breakfast was excellent, well done Mauro and his team. Thank you everyone including the cleaning staff. Will come back again to Fairmont”

  • Guest review

    10/10

    Michael · family · 2024-09-10

    “Amazing property and staff!”

  • Guest review

    10/10

    Michael · 2024-09-08

    “Excellent service. ”

  • Guest review

    8/10

    ARTHUR · 2024-08-27

    “The property overall is located in excellent location walkable to water taxis. The staff are extremely helpful very respectful. The concierge was extremely good in giving us ideas about touring around the city. The only issue the rooms is that it has an extremely deep shower tub that I had to get my wife Somehow every time she wanted to get out of the shower so if anybody is a senior, you have to ask for some accessible showers or if you have any difficulty getting into a shower tub it’s almost 2 1/2 feet deep ”

  • Great stay but a renovation is needed

    8/10

    alexandrakP3979HE · Couples · 2024-08-26

    “My partner and I were celebrating our 4-year anniversary at the hotel. The room and SPA were nice, the dinner at Il Vero was ok (small menu and regular Italian dishes), but we truly enjoyed our time at the bar with music and good cocktails! Even if there were not many people, we had fun by ourselves and nobody was disturbing us. However, the overall impression of the hotel is "old": it needs a renovation!”

  • Avoid this Hotel- you can find better

    4/10

    jasonaW1097KM · Business · 2024-08-16

    “First, the positives. Great location. Out dated interior but quiet. The front desk ladies are the best in the business and I do not say this litely. Absolutely professional and perfect. The concierge excellent as well. Now, the negatives. The food and beverage department is horrific. The food itself is good to excellent but staff and poor service is the worst I've ever seen for a such a presitigous brand. It really comes down to just bad management. Second, the hotel allows smoking. Some places reak of smoke.”

  • outstanding

    10/10

    xbessard · Couples · 2024-08-16

    “It's always a great pleasure to be a guest at the FAIRMONT GRAND HOTEL GENEVA. Everything is just perfect. The reception is always available, the service very professional: discreet but personalized and efficient, the room magnificent, immaculate, the attention to detail exceptional. THANK YOU and BRAVO!”

  • Never again am going to stay here poor service & old rooms

    2/10

    farookk30 · Couples · 2024-08-09

    “We checked into the hotel on Wednesday, August 7th, 2024, with a check-out date of Sunday, August 11th, 2024. Unfortunately, our experience has been far from satisfactory. The service and room quality were disappointing, with the TV frequently blacking out and the Wi-Fi requiring us to re-enter our credentials every time we left and returned to the room. The hotel is in dire need of a full renovation, and the staff could benefit from training to understand the true meaning of hospitality. On Thursday, our used glasses were removed by housekeeping and never replaced. On Friday, the same happened with our tea cups and a spoon. Despite requesting replacements during the turndown service at 6 PM, nothing was provided by the time we returned at 10:15 PM. My wife called to complain, but no action was taken even by 11 PM. She needed a spoon for her medication, and the lack of response was unacceptable for a so-called five-star hotel. Overall, our stay has been extremely disappointing, and I have several more complaints that only add to our dissatisfaction.”

  • Best week of my life!!

    10/10

    Z4555EAfrancescos · Couples · 2024-07-30

    “I had a really good time in this hotel, The food and wine were amazing!!!🤩 such as the staff members like Emanuele who did an amazing job at customer service, he was really kind and sociable. I really recommend going!!! I will be coming back for sure!”

  • Meh

    6/10

    120suhanip · Family · 2024-07-25

    “The security guards suck they said we were being too loud cause we were in danger cause a creep asked us to drink and we were underaged. The pool was very cool and the beds felt like someone washed them and then dried them on the mattress. Honestly I give it a 3.”

  • Guest review

    6/10

    nisrine · family · 2024-07-24

    “Room clean, facilities not the best ”

  • Guest review

    10/10

    Ira · 2024-07-24

    “Lovely view”

  • Fabulous Hotel

    10/10

    eugeniasQ2100SJ · Family · 2024-07-21

    “The hotel is wonderful. It's all absolutely incredible. Location is perfect, the size of the rooms are great, the spa and pool area are spectacular, the service at the reception is excellent. Everything is extremely organized. 5 stars is not enough!! We will be back next year!!!!”

View all guest reviews

Hotel info and reviews come from third-party sources.