Convenient Amenities:: Enjoy complimentary wireless internet and a vending machine for added convenience.
Dining & drinks
Dining and Drinking Options:: Savor a delicious meal at the on-site restaurant and unwind with your favorite drink at the bar/lounge.
Rooms & comfort
Luxurious Accommodations:: Stay in one of the 177 guestrooms equipped with flat-screen TVs, free Wi-Fi, and elegant bathrooms.
Experience the luxury and convenience of a 4-star stay at Grand Hotel Europe. Book now for an unforgettable experience in Lucerne!
✦HAPPI HIGHLIGHTS
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Helpful staff
✦
Great location
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Clean areas
At the hotel
Popular amenities
19 listed
24-hour front desk
Casino nearby
Change of bed sheets (on request)
Change of towels (on request)
Computer station
Covered parking
Elevator
Free breakfast
Free buffet breakfast
Free WiFi
View all amenities
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Parking (limited spaces)
Self parking (surcharge)
Wheelchair accessible
Guest services
Luggage storage
Services & essentials
Garage
Porter/bellhop
Tasting room
Review in focus
55 reviews
10/ 10
Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Nina · friends · 2025-10-03
The guest experience
8.4out of 10 55 verified reviews
Loved most
Helpful staff
Great location
Clean areas
Spacious rooms available
Worth knowing — Extra charges for guests · Inconsistent room quality · Issues with room temperature
How guests scored the stay
Location9.2
Guests appreciated the central location and ease of access to public transportation.
Service9.2
Several reviews highlight helpful staff who resolved issues and assisted guests with planning.
Overall Experience8.6
Despite some complaints, many guests expressed they would return, indicating a generally positive experience.
Cleanliness8.2
Many reviews mention the hotel as generally clean, albeit with some issues in certain rooms.
Food and Beverage8.2
Food quality received mixed feedback; breakfast was average with some guests satisfied.
Amenities8.2
Amenities like AC and a breakfast service received varied reviews, but overall functionality was acknowledged.
Value for Money8.1
Some guests mentioned extra charges which affected perceived value, but others felt the stay was worth it.
Room Quality7.6
Mixed feedback regarding room quality; some rooms were spacious while others had issues like low ceilings or temperature control.
Live guest feedback
Guest reviews
Mixed experiences
80% of 20 recent stays rated 8+
8.455 reviews
Guest review
10/10
Nina · friends · 2025-10-03
“Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!”
Guest review
10/10
Ronnie · friends · 2025-09-22
“Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly. ”
Guest review
6/10
Rhonda · 2025-09-22
“Property was nice enough but kind a ways down the walk”
Guest review
10/10
Patricia · partner · 2025-09-21
“We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town. ”
Guest review
10/10
Denise · family · 2025-09-19
“Amazing rooms so large and comfortable. ”
Guest review
8/10
Aaron · family · 2025-09-05
“Hotel is in the nice and quiet area of Haldenstrasse. Its about 10 min drive to the train station. Ensure that you got everything in the "downtown area" like shopping, food and etc. Considering this is in Luzern everything is closed almost after 9:00 pm except maybe some kebab and pizza place or Mcdonalds and Burger King.
We got the lakeview front room. However the view is not full due to some treees and building in front. I dont recommend if you want the view but worth if you want the extra room size.
For the amenities, towels are replaced and beds are made. I dont believe the room is cleaned except for taking out trash. There were 2 still and 2 sparking water on 1st day that were not replaced. Also included is free breakfast. It's a standard western breakfast buffet. Its a great positive since most food in the city are expensive. Theres also a free luzern city card that allows free bus and boat ride for your duration of stay.”
Guest review
10/10
Bing · family · 2025-08-31
“Great location, beautiful hotel. Room was clean and spacious with a window and a balcony. ”
Guest review
4/10
Mahesh Prasad · family · 2025-08-23
“They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room.
The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders. ”
Guest review
8/10
Mark · partner · 2025-08-21
“Didn’t get the room originally booked after double confirmation was done via email. Staff was very helpful
And in the end the property manager helped resolve with a sliight reduction in cost for the 3td night. Would stay at the property again. P”
Guest review
10/10
Dong Chul · 2025-08-17
“Clean”
Don’t stay here.
2/10
Zisa · 2025-08-17
“Place was clean. I’ll give it that. But a hotel room is meant for a sleeping and showering. The place advertised ac, our room was 80 degrees at best. It was cooler in the hallway. The shower was either scalding hot or freezing cold. Would never recommend. ”
Guest review
10/10
James · family · 2025-08-12
“Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all”
Guest review
10/10
Tasnim · family with children · 2025-08-11
“Our first room had a very wet floor and only room for one of the children so we called the service desk and they rectified the situation in minutes. They moved us into a beautiful room and helped us get settled in. The staff at the front desk also helped us plan our stay there. The staff in the kitchen was wonderful. We had bought a meal that needed to be reheated and they graciously did it for us. Our breakfast was great for all of the days as well. The bus stop is right outside of the door and minutes away from the town. We loved it and would stay here again. ”
Bruyant et vieux
2/10
jean-baptiste · 2025-08-04
“Chambre à côté de l’ascenseur donc bruyant pas isolé et peu commun pour la Suisse.
Hôtel vieillissant mais beau. ”
Guest review
8/10
Verified traveler · 2025-08-03
“When we arrived around 16.00 there was a lady at the desk who were Very helpful. But when we checked out 2/8 the respons from frontdesk was totally discharged, give that lady a charming course!!”
Guest review
8/10
Christian · family with children · 2025-07-30
“Rasche unkomplizierte Unterstützung. Beim Check-in hätte man auf die Gratis ÖV ins Zentrum hinweisen können und den notwendigen Reisezettel direkt abgeben können. Danke”
Guest review
8/10
William · partner · 2025-06-29
“Large room, quiet, nice view of Lake Lucern.
Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.”
Guest review
8/10
Jack · 2025-06-17
“Luggages
”
Guest review
8/10
Allison · 2025-06-14
“Overall it is good. Nice modern renovated room. Clean.
Old hotel and main hallway and stairs are quite aged. Creaks. Breakfast was so so. Not convenient to carry luggage up to check-in as there were no ramp to help, just steps.”
Guest review
8/10
Eric · 2025-06-11
“Overall is good but accessibility with luggages is a challenge.”
