Enjoy French cuisine at Restaurant Balances, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Modern Amenities
Hotel Des Balances offers a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event? The hotel has 1970 square feet of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self-parking is available onsite.
Central Location
With a stay at Hotel Des Balances, you'll be centrally located in Lucerne, within a 5-minute walk of Chapel Bridge and Lucerne Town Hall.
Book now to enjoy the elegant rooms with beautiful views!
✦HAPPI HIGHLIGHTS
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Great hotel
✦
Excellent service
✦
Wonderful location
At the hotel
Popular amenities
19 listed
24-hour business center
24-hour front desk
Airport transportation - pickup (surcharge)
Banquet hall
Breakfast available (surcharge)
Concierge service
Conference space
Elevator
Food and water bowls
Free WiFi
View all amenities
Fitness & outdoors
Hiking/biking trails nearby
Terrace
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Self parking (surcharge)
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Review in focus
130 reviews
10/ 10
We stayed in the room with the view of the river and it was beautiful. The location was ideal
Perfect location in the old city with beautiful views.
Overall Experience9.8
Overall a delightful stay, highly recommended by guests.
Service9.7
Staff are friendly and attentive, providing excellent service.
Food and Beverage9.7
Excellent restaurant with gourmet meals and great views.
Cleanliness9.3
Clean and well-maintained, but there were issues mentioned.
Amenities9.2
Standard amenities for a hotel of this tier.
Room Quality8.8
Rooms were comfortable but some were reported to be small.
Value for Money8.8
Mixed perceptions on value, with some complaints noted.
Live guest feedback
Guest reviews
Mixed experiences
95% of 20 recent stays rated 8+
9.4130 reviews
Guest review
10/10
karen · 2025-10-09
“We stayed in the room with the view of the river and it was beautiful. The location was ideal”
Guest review
10/10
Donna · family · 2025-10-07
“This hotel was amazing. We had a view of the historic Lucerne Tower and Bridge from our room/balcony and it was perfection! The staff was so helpful and knowledgeable and the room was immaculate. Thank you so much for a wonderful experience in Lucerne!”
Guest review
10/10
Farid · friends · 2025-10-02
“Very grateful. Beautiful hotel . One of the very best in gorgeous Lucerne! ❤️👏🙏”
Guest review
10/10
Robert · partner · 2025-09-28
“Great hotel!”
Guest review
10/10
Robert · family · 2025-09-23
“This is a classic hotel with excellent service. The rooms are comfortable and nicely decorated. Staff are friendly and attentive. Location in old city on the water is delightful. The restaurant serves excellent gourmet meals in an upscale white linen tablecloth restaurant. The artwork on the facade is beautiful and historic. I highly recommend this hotel and restaurant. ”
Guest review
10/10
Roman · family · 2025-09-13
“Nice size rooms. Clean and great service.”
Guest review
10/10
Timothy · 2025-09-07
“Very classy hotel. The location is perfect and the staff was so friendly and welcoming.”
Guest review
10/10
Nadiia · 2025-08-30
“Amazing place for vacation ”
Guest review
2/10
Raghav · partner · 2025-08-26
“Wouldn’t recommend this hotel. Lousy shower pressure, small rooms and average service. Don’t spend on this hotel. ”
Guest review
8/10
Jo Anne · partner · 2025-08-23
“This is a lovely hotel. Excellent service, comfortable beds, and lovely restaurant with a view. However, even by European standards the room was very small. It was uncomfortably small, and I thought it was worthwhile mentioning it here. ”
Guest review
10/10
Thomas · 2025-08-22
“Great location! Took care of a problem I had to my satisfaction.”
Guest review
10/10
David · 2025-08-18
“no parking”
Guest review
10/10
Janet · family · 2025-08-13
“Lovely hotel in the old city with beautiful view across Lake at Jesuit Church. Terrace
restaurant food was good and view exceptional. Could easily walk to Chapel Bridge and tourist spots and good restaurants ”
Guest review
10/10
Diane · friends · 2025-08-05
“Loved our stay here!”
Guest review
8/10
Arshad · family with children · 2025-07-30
“Friendly staff. Very central. ”
Guest review
8/10
Karen · 2025-07-18
“The room was cute and cozy. The bath tub didn’t work properly and the WiFi I had to ask for help since it didn’t load right away. Location is great”
Guest review
10/10
Mercy · friends · 2025-07-16
“This was an amazing property ! Their customer service was great, hotel room was a bit small. But very clean and great location. ”
The best of the best
10/10
PETER L · 2025-06-29
“This is an upscale hotel in an excellent location in the beautiful city Lucerne. The staff and service are excellent and the food at the restaurant at the hotel was superb!”
Guest review
10/10
valeria · family · 2025-06-22
“The view from our balcony room was magnificent!
View of the river, the lake & the surrounding mountains.
We were lucky to have sunny clear sky during our stay.
However, we had terrible luck with the shower. Water ran too cold or too hot, and sometimes it slowed to a drip!!
We should've notified the front desk to call a plumber, but we were too busy enjoying our outings in Luzern!!!”
Guest review
10/10
Ashley · 2025-06-13
“Beautiful historic building with the most amazing location and view in Lucerne- right in the heart of old town! We couldn't get enough of the view of Jesuitkirche across the river and the chapel bridge from our private balcony. This was absolutely worth the money and we had a wonderful stay!”
