Indulge in one of the 82 guestrooms, featuring modern amenities like MP3 docking stations and deep soaking bathtubs. Stay connected with complimentary wireless internet, while enjoying the comfort of flat-screen TVs and minibars.
Gourmet Dining and Nightlife
Experience culinary delights at Acla or opt for room service. Unwind at the hotel's bars/lounges with a refreshing drink. For the night owls, a nightclub is just one of the recreational amenities available.
Convenience and Leisure
Benefit from services like concierge, babysitting, and free train station pick-up. Enjoy a complimentary buffet breakfast to start your day right. Relax at the sauna or explore nearby attractions such as the Berry Museum and Engadin Valley.
Moritz, where upscale comfort meets unparalleled hospitality.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Nice views
At the hotel
Popular amenities
44 listed
24-hour front desk
Arcade/game room
Banquet hall
Computer station
Concierge service
Covered parking
Cross-country skiing nearby
Electric car charging station
Fireplace in lobby
Food and water bowls
View all amenities
Pools & wellness
Sauna
Steam room
Dining & drinks
Free breakfast
Free buffet breakfast
Snack bar/deli
Fitness & outdoors
Garden
Golfing nearby
Hiking/biking trails nearby
Rooftop terrace
Terrace
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Free self parking
Parking (limited spaces)
Wheelchair accessible
Guest services
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free bicycles on site
Free newspapers in lobby
Free train station pickup
Free WiFi
Horse riding nearby
Library
Mountain biking nearby
Nightclub
Playground on site
Scooter/moped rentals on site
Ski equipment rentals on site
Ski lessons available nearby
Ski passes available
Ski storage
Snowboarding nearby
Snowshoeing nearby
Review in focus
104 reviews
8/ 10
This is a very old hotel, small rooms. Only two restaurants are open, and they were understaffed. Breakfast was very basic, but it was good. We had one dinner in the dining room and it was not worth the price. The staff is friendly and helpful.
Michael · partner · 2025-09-07
The guest experience
Loved most
Friendly staff
Nice views
Worth knowing — Small rooms · Understaffed restaurants
How guests scored the stay
Service10.0
The staff is friendly and helpful.
Location9.8
Well located in town.
Overall Experience9.7
Overall a nice stay, with some areas for improvement.
Food and Beverage9.3
Breakfast was basic but good; dinner needs improvement.
Cleanliness8.8
The hotel's age may affect the perception of cleanliness.
Amenities8.7
Limited amenities with only two restaurants open.
Room Quality8.7
Rooms are small and reflect the age of the hotel.
Value for Money8.7
Dinner was not worth the price, but breakfast was satisfactory.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
Guest review
8/10
Michael · partner · 2025-09-07
“This is a very old hotel, small rooms. Only two restaurants are open, and they were understaffed. Breakfast was very basic, but it was good. We had one dinner in the dining room and it was not worth the price. The staff is friendly and helpful.”
Guest review
10/10
Vijay · family · 2025-09-02
“We had a very nice lake and Mountain View.”
Guest review
10/10
Karen · family · 2025-07-21
“Great hotel and staff. Well located in town. ”
Guest review
6/10
harish · 2025-06-18
“Very old bathroom with old dangerous Bath Tub old unclean sink Entry door with old primitive key locks they need to Demolish and replace or remodel the whole building Dangerous old.stairs ”
Guest review
10/10
Fabio · family · 2025-03-16
“We had such a pleasant experience here. I celebrated my birthday with family and we all loved the location and amenities of this hotel. The staff was amazing I want to thank everyone for the kindness and support ”
Guest review
8/10
Gary · 2025-03-10
“Overall the property is good. Not sure the value proposition was met given the cost.. My room heating system failed so it was always too warm. I had to open the window. I reported the problem but was not offered another room. Room was not as nice as photos or the description. Views from the room were amazing. Ski related amenities are great. Location is perfect. Great breakfast buffet.”
Guest review
10/10
Juan · partner · 2025-02-15
“Aside from the hotel being beautiful and having an old, classic charm to it, our stay was made much more pleasant by Giulia at the front desk. She took such good care of us and really made the experience much better. She helped us find restaurants to visit and gave us many suggestions for things to do. ”
Guest review
10/10
Theresa · partner · 2024-11-24
“Great staff, very knowledgeable and friendly ”
Guest review
10/10
Ellis · 2024-11-21
“The staff were exceptionally friendly and helpful. Staff were multilingual and understood your concerns. The breakfast was excellent. A chef was available if you wanted eggs cooked to order.”
Guest review
10/10
Joan · 2024-09-28
“Perfect location and very accommodating staff”
Guest review
10/10
Verified traveler · 2024-09-24
“Although the premises are not new, the friendliness is the staff (front desk especially) makes the hotel a must. Besides, the location is ideal ”
Guest review
10/10
David · 2024-08-15
“The Staff greated us right away removed our bags from the car then put the car in there private car park.
they put Treats in our room.
Breakfast was very good.
We are plaining to return
Soon
”
Guest review
10/10
Mark · family · 2024-08-07
“Very nice hotel, best location, highly recommend.”
Guest review
10/10
Susan · partner · 2024-06-15
“Loved this hotel. Conveniently located easy to find. Great service. ”
Guest review
10/10
Marisa · friends · 2024-06-13
“Great location with fabulous views of the lake. The rooms are dated and did not provide a nightstand with USB charging. Breakfast was ok. ”
Guest review
8/10
Timothy · partner · 2024-06-11
“Beautiful regal type hotel which overlooks the lake. Staff took and parked car, got a free upgrade to a much bigger room. All very nice. Hotel was very quiet with hardly any guests . Seems like Summer months are painfully quiet with very little going on in the town and lots of shops and restaurants closed for the summer months. No complaints about hotel whatsoever but wouldn’t rush back to Zermatt.”
Very nice but not a value for money.
8/10
Szymon · 2024-05-06
“Clean, nice, superior service.
Old school in a good way (pen and paper checkin, physical key, etc), but also a little dated - the room could use some TLC. Our mini suite was very spacious and clean. Lake view was fantastic! Free mini bar. Bathroom was good, but no toiletries! Only one do-it-all “soap”. If it was for about half a price that I paid, I’d give it a better score, but I expected more.”
Better than I expected!
10/10
Leslie · 2024-04-18
“The staff was very friendly, and the room was spacious with a nice view. It was convenient to the train station as well. The lobby and restaurants are gorgeous!”
Guest review
6/10
George · family · 2024-04-14
“Noisy location on the mountain side (room 210)….but convenient area of town. TV in room didn’t work. Modern weight scale in bathroom didn’t work. There isn’t a pool. Shower head kept falling off it’s mount.
”
Great getaway spot
10/10
Thomas · 2024-03-19
“By far one of the best hotels I have ever stayed in. The location in the middle of town was perfect for getting around. The service was beyond top notch and the view of the city/lake was unforgettable. Even the breakfast was phenominal.”
