Indulge in a relaxing spa treatment or take a dip in the indoor pool at our health club. Enjoy a rejuvenating experience in the spa tub for ultimate relaxation.
Upscale Accommodations
Experience luxury in our individually decorated guestrooms, each featuring a Tempur-Pedic bed and modern amenities. Unwind on your private balcony or patio, and make use of the fully-equipped kitchen during your stay.
Convenient Location and Nearby Attractions
Situated near Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, Hotel Firefly offers easy access to popular ski lifts and attractions. Explore the area's beauty with ease.
Time to plan your unforgettable stay at Hotel Firefly!
✦HAPPI HIGHLIGHTS
✦
Gorgeous hotel
✦
Great location
✦
Beautiful amenities
At the hotel
Popular amenities
45 listed
Arcade/game room
Billiards or pool table
Concierge service
Downhill skiing nearby
Elevator
Fitness facilities
Food and water bowls
Foosball
Free breakfast
Free cooked-to-order breakfast
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Sauna
Steam room
Swimming pool
Wheelchair-accessible spa
Fitness & outdoors
Garden
Hiking/biking trails nearby
Terrace
Wheelchair-accessible fitness center
Safety & cleanliness
Health club
Multilingual staff
Smoke-free property
Getting around & access
Wheelchair accessible
Wheelchair-accessible public washroom
Guest services
Front desk (limited hours)
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free newspapers in lobby
Free WiFi
Games
Mountain biking on site
Porter/bellhop
Rock climbing on site
Ropes course on site
Ski equipment rental shops nearby
Ski lessons available nearby
Ski passes available
Ski storage
Sledding nearby
Snowboarding nearby
Snowshoeing nearby
Stair-free path to entrance
Well-lit path to entrance
Review in focus
79 reviews
10/ 10
Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Tat Lee · partner · 2025-10-03
The guest experience
Loved most
Gorgeous hotel
Great location
Beautiful amenities
Worth knowing — Expensive laundry · Limited privacy in shower
How guests scored the stay
Service10.0
Standard quality for this hotel tier; overall positive sentiment.
Location10.0
Great location & walkable to everything.
Room Quality10.0
Perfect suite for the group, cozy living room with a fireplace.
Amenities10.0
Beautiful bar, hot tub, pool, etc.
Food and Beverage10.0
No specific mentions, assumed to meet standards.
Overall Experience10.0
Absolutely gorgeous hotel; would 10000% recommend and stay again!
Value for Money9.3
Laundry was outrageously expensive; otherwise, good value.
Cleanliness9.1
The clear glass shower stall offered little privacy, but overall cleanliness appears to be sufficient.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 20 recent stays rated 8+
Guest review
10/10
Tat Lee · partner · 2025-10-03
“Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.”
Amazing hotel!
10/10
Ashleigh · 2025-08-27
“Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again! ”
Guest review
10/10
Diane · family · 2025-06-15
“Amazing! Will definitely stay here again!”
Guest review
10/10
Kevin · 2025-04-28
“.”
Guest review
10/10
Jarrod · partner · 2024-11-19
“Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return! ”
Guest review
10/10
vicki · 2024-11-18
“Amazing in every way!! If I could give it a SIXTH star, I would!!!
”
Guest review
10/10
Deirdre · partner · 2024-07-17
“Lovely hotel and staff was super helpful!”
Guest review
10/10
Kristin · family · 2024-06-10
“Amazing stay!!”
Guest review
10/10
Robert · 2024-04-06
“.”
Guest review
10/10
Robert · partner · 2024-01-27
“Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!”
Guest review
10/10
Paul · family · 2023-10-15
“Great location. Staff made the difference. Great attention to details. We will return. ”
Great Place in Zermatt!
10/10
Justin · 2023-08-12
“Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay. ”
Guest review
10/10
Alexandre · family · 2023-07-23
“Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend. ”
Guest review
10/10
James · family · 2023-07-08
“Just Amazing!”
Guest review
10/10
Paola · 2023-07-06
“Everything was amazing, hospitality, location, rooms & amenities! Felt like home!”
Guest review
10/10
Andreas · partner · 2023-07-04
“Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt. ”
Guest review
10/10
nini · family · 2023-06-19
“Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay. ”
Guest review
10/10
Mark · partner · 2023-06-09
“One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again. ”
Guest review
10/10
Fahim · family · 2023-04-24
“The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious. ”
