Service was generally appreciated, although a few guests had complaints about wait times.
Location8.1
The hotel is located in close proximity to many key landmarks and public transport.
Overall Experience8.0
Most guests had a positive overall experience and would recommend the hotel to others.
Room Quality7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Cleanliness7.5
Guests consistently mentioned cleanliness as a positive aspect.
Food and Beverage7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Amenities7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Live guest feedback
Guest reviews
Mixed experiences
70% of 20 recent stays rated 8+
7.420 reviews
Guest review
8/10
Randolf · partner · 2025-02-22
“clean and very nice reception”
Guest review
10/10
Dominique · 2025-02-10
“Troisième séjour hôtel familial et accueillant. à côté de tout ”
Guest review
8/10
pascal le · partner · 2025-02-10
“Hôtel avec du charme le personnel est très gentille et serviable pour dépenser peut prenez celui ci l’hôtel est seulement vétuste oubliez pas que vous êtes en Asie donc soyez tolérant ”
Guest review
6/10
Alexander · friends · 2025-02-03
“Zimmer waren sauber aber kein warmes Wasser. Das Frühstück bestand nur aus Toastbrot Butter und Marmelade ”
Guest review
4/10
charles · 2025-01-01
“No wifi or television in room as advertised.
Listed as a 4 star hotel but really a 2 star at best ”
Guest review
10/10
Andy · 2024-01-02
“Very nice people , took good care of us”
Guest review
2/10
Ushan · 2023-02-26
“Poorly managed and maintained. Not good at all”
Good budget spot
8/10
Verified traveler · 2019-03-11
“This is a nice budget resort. It’s a bit older, but the staff makes up for it. Really amazing and caring people. In our room our bathroom door didn’t close and one of the lights went out. The rest of the room was fine. ”
Guest review
10/10
Kenneth · 2018-06-04
“Top place ”
Pics are misleading and needs a good scrubbing
8/10
andrea · 2018-02-18
“The hotel pictures are misleading. It's not as nice as it looks, needs a good scrub. But, the pool was a great temperature.
Family run business I think. They seem to live there. If I'd wanted to stay with a family that's what I would have looked for, not a hotel. But, we didn't chat to them so they pretty much ignored us.
We had the do not disturb sign on the door, it was ignored.
We didn't see a bar or restraunt while we were there ”
Comfortable and inexpensive
10/10
Verified traveler · 2017-07-10
“We stayed in an ac room for 2 extra dollars
Pros: staff was friendly, room was clean, and environment was quiet. Staff was nice and accommodating.
Cons: expensive (all of koh samui is compared to the other islands). Just add about 10 baht to food and drinks and thats how much it is from koh tao or koh phangan to koh samui. Not hotels fault at all. ”
Charming place with a warm, homely feel
8/10
Andrew · 2017-03-01
“This hotel has character, charm and a very warm, homely feel. The online photos are very good but in reality it probably needs an upgrade of it facilities which are a little bit tired in places. Even so, I had a generally very pleasant stay and felt welcome here. The staff and family were very nice and helpful, they did their best to make me feel looked after. Unfortunately, the only exception was the young teenage girl who sometimes worked on reception in the morning, swept the floor and helped with breakfast. This girl perhaps should not be left to deal with customers, she possibly seemed too young to understand the importance of customer service. I had a few dealings with her along with other customers which could have been better. The rest of the staff were fantastic and always helpful.”
Nice place to stay in
8/10
Mohammed · 2016-08-21
“So friendly staff”
Great staff, cozy hotel
10/10
Verified traveler · 2016-03-25
“Location not that great but manageable, hotel staff great. Breakfast was great”
Quiet and decent, great staff
10/10
Verified traveler · 2016-03-25
“Staff was great, breakfast was excellent. Location so-so”
Decent hotel with great staff
10/10
Verified traveler · 2016-03-20
“Staff was great, breakfast was pretty good.”
Great staff!
10/10
Verified traveler · 2016-03-17
“Not much in the area, but beach is a 5-10 minute walk away and you can get everything you need around. Good for relaxing.”
Avoid this hotel
2/10
Leili · 2015-08-25
“Everything was poor, reception unhelpful, i just book this hotel with breakfast but thay do not give us breakfast :0 and hotel manager answered me by Lowliness, just the room was ok and pool is too small and not useable.”
Not good enough
2/10
LH · 2014-01-16
“This is the second time I'm writing this review. Maybe bad reviews aren't allowed on? Especially if they complain about the service at hotels.com? We paid and booked in advance, then for an unknown reason got moved to the worst hotel imaginable. It was awful and we managed to get a refund.”
Joke
2/10
LH · 2014-01-08
“We booked and paid for this hotel a month in advance, in anticipation of the busy Christmas period. For an unknown reason we got moved to the dirtiest, loudest and most unsavoury hotel I have ever had the misfortune to stay in. As we arrived late at night we had no option but to stay the night at the alternative hotel. The hotel blamed hotels.com. We left for Bangkok the next morning and got a full refund. Don't trust Chaweng Noi.”
