Name: Phulay Bay, a Ritz-Carlton Reserve
Address: 111 Moo 3, Tumbol Nongthalay, Krabi, 81180, TH
Rating: 9.9

Live guest feedback

Guest reviews

Remarkably consistent

100% of 17 recent stays rated 8+

9.9345 reviews

Food was amazing, staff were incredible. Very accomodating especially as I had recently got off crutches but still had s
10/10
Michael · couple · 2026-09-08
“The property was amazing. We stayed in beach villa and just absolutely loved our trip”
WOW - magical experience! 😍
10/10
H4946AYmichaelz · Family · 2026-08-29
“I was in many luxury hotels & resorts including various Ritz Carlton's and other top brands. This one is by far the best of them. It is a very special luxurious hotel with a very unique style. I was amazed with its beautiful design, everything is so magical and big. By far the best rooms - huge beds, very high floor to ceiling and huge doors, showers, pools and it makes it so cool! The view from the resort is stunning as well and the service was great too. I came to this resort as I got some hot recommendations and I can say it was above my high expectations! It is a must visit for those who like luxury/unique experiences or even just to properly relax!”
The Pearl of Asia
10/10
H9565USeugenem · Solo travel · 2026-08-26
“There are a lot of beautiful places in Asia with breathtaking natural landscapes and excellent infrastructure, but only at the Phulay Bay Hotel, a Ritz-Carlton Reserve, the management managed to add a truly rare component to these essential attributes of a luxurious holiday - an extraordinary warmth of the heart, which the hotel staff generously shares with their guests. And they do it so sincerely and naturally that you simply have no choice but to respond in kind. This is a true retreat not only for the body but also for the soul, which becomes filled with light, harmony, and love. In any weather and any season, this resort exudes the atmosphere of a paradise oasis, where you are always welcomed and treated like royalty. If you feel you've earned such a holiday, then you definitely need to come to Phulay Bay, a Ritz‑Carlton Reserve for a week!”
Incredible experience thanks to Habib (Butler)
10/10
xiaohao8 · Family · 2026-08-25
“Absolutely incredible experience at this reserve. I visited here in August 2026 with my family and we had a wonderful time. It's located in a peaceful area which was extremely secure. The rooms were incredibly spacious - I shared a room with my two younger sisters and not once dis we feel claustrophobic. The reserve itself is beautiful, the pool area is lovely and the staff are incredible. Unfortunately don't remember the name of the gentleman who dealt with baggage but he was so cheery and lovely. Also the guys at sunset bar - namely George - were amazing and great to chat to. There were so many classes to get involved in or excursions to Hong Island that were throughly planned out. The spa was also one of the best I have ever been to (and I have been to many!) - the Indian head massage specifically was well worth the money (treatments were all a very good price). Also the breakfast was amazing (especially the french toast !!!) and the staff at breakfast were great and incredibly accommodating to allergies. But most of all what really made the experience at the reserve so incredible and comfortable was our wonderful butler Habib! I habe no words to describe how amazing Habib was - he was incredibly attentive and always there to help us with anything we need. My sister had managed to graze her knee and he was super helpful with arranging first aid. And he always seemed to be there with his buggy when we needed him. His attention to detail was incredible! I was talking to him by the pool while reading my book and when I saw him later on he brought me some bookmarks! Habib was just great! Very kind and personable and lovely to chat to. Habib really made our stay ten times better than it already was! I will be staying here again in the future!”
A Spectacular Stay – True Luxury with a Soul
10/10
amihorkabyo · Family · 2026-08-24
“Our stay at Phulay Bay, a Ritz-Carlton Reserve, was nothing short of spectacular. We stayed in two Beach Villas with private pools, and from the moment we arrived, we were amazed by the beauty and scale of the property. The villas are enormous and decorated with exceptional style and attention to detail, while remaining completely true to the local architecture, Thai culture, and surrounding nature. It is luxurious without ever losing its sense of place. What truly made our stay unforgettable, however, were the people. Anna and Jazzy were absolutely impeccable. They looked after us amazingly throughout our stay, anticipating every need and making us feel genuinely cared for. A very special mention must go to Jos at the Beach Bar, who gave me that rare feeling of having a home away from home. He spoiled us with wonderful drinks and cocktails and even saved the same spot for me at the bar every day so I could sit, relax, enjoy my cigar, and take in the incredible surroundings. These small, personal touches are what transform a great hotel into an unforgettable experience. The restaurants are fantastic, with excellent food and service, and the gym and spa are on another level. Everything throughout the resort feels thoughtfully designed, beautifully maintained, and delivered with genuine warmth. Phulay Bay manages to combine extraordinary luxury with intimacy, authenticity, and truly personal service. We have stayed in many beautiful hotels around the world, but this is one of those rare places that stays with you long after you leave. Thank you to the entire Phulay Bay team, and especially Anna, Jazzy and Jos, for making our stay so memorable. We cannot wait to return. A, S, A, H &A”
Was a remarkable experience!
10/10
Ghadeer · couple · 2026-08-24
“We like the staff and the treatment we get from them, the weather in August was good, the luxury of the room was rememberable., and that we can watch the sunset at the beach.”
Guest review
10/10
ישראל · solo traveller · 2026-08-17
“everything was perfect . can't ask for more”
An Unforgettable Stay
10/10
kamad2026 · Family · 2026-08-11
“Our stay was truly remarkable from beginning to end. The setting is absolutely breathtaking, the villas are beautifully designed and every detail reflects an exceptional level of luxury privacy and serenity. What made the experience even more special was the outstanding warmth and attentiveness of the entire staff. Everyone went above and beyond to make us feel genuinely welcome and cared for throughout our stay. 👏A very special mention goes to Na, our wonderful butler. Na was incredibly kind, professional, thoughtful and always one step ahead of our needs. Her personal attention made our stay unforgettable and truly elevated the entire experience. Phulay Bay is not simply a beautiful hotel it is a destination where every moment feels special. We left with wonderful memories and cannot wait to return. A heartfelt thank you.”
Exceeded Every Expectation of Luxury
10/10
68leyil · Couples · 2026-08-11
“My stay at Phulay Bay, a Ritz-Carlton Reserve, was nothing short of perfection. It truly delivered on every single aspect of what a world-class luxury retreat should be. From the moment I arrived, the warmth and hospitality of the entire team made me feel genuinely cared for. Every staff member I encountered greeted me with sincere enthusiasm. A very special mention must go to my incredible butler, Na. She was absolute perfection—attentive, detailed, and incredibly responsive to every request I had. Beyond taking care of my day-to-day needs, she curated and arranged fantastic activities for me, making my itinerary effortless and memorable. The culinary experience was another major highlight, especially the Thai restaurant. The food was exquisite, and every single dining venue throughout the resort offers breathtaking views that elevate every meal. However, my absolute favorite part of the stay was my room. The thoughtful architectural design and natural lighting brought a sense of constant delight and surprise. The bedding was so exceptionally comfortable that I had some of the best sleep I’ve experienced in a long time. During the day, relaxing by the main pool was pure bliss—when the sun hits the water, the setting becomes magnificently beautiful. Phulay Bay seamlessly met and exceeded all of my highest expectations for a luxury resort. I cannot wait to return to this paradise.”
Absolutely love this place ❤️
10/10
unalomew · Family · 2026-08-01
“I had been wondering what all the hype was about—until we arrived. We’ve stayed at many Ritz-Carlton properties, including Singapore and Koh Samui, but Phulay Bay is in a league of its own when it comes to service and the overall guest experience. The architecture immediately reminded me of The Barai in Hua Hin. Later, our butler, Khun Sun, explained that both properties were designed by the same architect, which made perfect sense. From the moment we arrived, we were warmly welcomed by Khun Tanya, Khun Bon, Khun Sunny, and our butler, Khun Sun. Their genuine hospitality set the tone for the rest of our stay. The grounds are simply stunning, with a small creek, waterfalls, lush gardens, mature trees, abundant birdlife, and a beautiful beachfront. Many reviews mention that the sea isn’t suitable for swimming, but I have to disagree. As long as you wear a pair of beach shoes, it’s absolutely enjoyable. We visited Koh Hong twice during our stay. Although it can get quite crowded during peak hours, we still spotted schools of squid, a sea snake, a tiny red sea fan, sea anemone, and plenty of giant clams—an unforgettable experience. One highlight was being invited to the management cocktail party. I truly appreciated the opportunity, as it showed that guest feedback is genuinely valued. It was a pleasure meeting Khun Ian and many other members of the team. We already miss Phulay Bay and can’t wait to return.”
Over the Top Incredible Experience
10/10
jenschaeffer · Family · 2026-07-27
“Our recent stay at Phulay Bay, a Ritz-Carlton Reserve was truly one of the finest luxury hotel experiences our family has ever had. Having stayed at five-star hotels around the world (Peninsula, Mandarin Oriental, Four Seasons, etc), our expectations are high—but Phulay Bay exceeded them in every way. The property is stunning, but what truly sets it apart is its people. The level of genuine hospitality, warmth, and attention to detail was unlike anything we've experienced. From the moment we arrived, the team took the time to get to know us—not just our names, but our interests, preferences, and what would make our stay special. Every interaction felt personal and authentic. Rather than simply providing exceptional service, they anticipated our needs before we even had to ask, making us feel genuinely cared for throughout our stay. A special thank you to Maya who first hand ensured we had an absolutely wonderful stay. She was beyond helpful and one of the kindest, nicest people we met in Thailand. Eak, Nat and Jeff -- and all of the staff -- played an important role in making our visit so memorable at meals and at the spa. The staff's kindness, professionalism, and sincere desire to create an unforgettable experience were evident every day. They treated us like honored guests rather than customers, and their thoughtfulness left a lasting impression on our entire family. The entire concierge team ensured we had wonderful excursions planned before we arrived --- their communication and execution were top notch! This was our first trip to Thailand, and the team at Phulay Bay made it one of the best family vacations we have ever taken. Their warmth and hospitality gave us a genuine appreciation for the renowned kindness of the Thai people and created memories we will cherish for years to come. If you're considering a stay at Phulay Bay, expect more than a beautiful resort—you can expect world-class hospitality delivered by a team of extraordinary people. We cannot wait to return.”
Best family trip to date!
10/10
352katherineo · Family · 2026-07-25
“Probably our favorite family trip to date! Our villa was beautiful with daily personal touches left in the evenings. The breakfast options were wide and onsite Thai restaurant was fabulous! Cocktails at the Sunset Bar watching the sun disappear on the horizon was a treat. Our assigned butler, Na, was incredibly helpful and readily available. She seamlessly coordinated all of our excursions with options, clear instructions and matched us with professional drivers and guides. If not for the fact that it takes over 24 hrs. to travel back to Thailand - we would go back next year!”
Beyond Five Stars – Simply Extraordinary
10/10
Adventurer269945 · Family · 2026-07-24
“Phulay Bay, a Ritz-Carlton Reserve is, without question, one of the most extraordinary luxury resorts we have ever experienced. From the moment we arrived, it was clear that every detail had been thoughtfully designed to create an atmosphere of complete serenity and understated elegance. The setting is breathtaking—towering limestone cliffs, lush tropical gardens, and sweeping views of the Andaman Sea create a backdrop that feels almost surreal. Every corner of the resort is impeccably maintained, and the architecture blends beautifully with the natural surroundings. Our villa was nothing short of spectacular. Spacious, impeccably appointed, and incredibly private, it felt more like a luxurious sanctuary than a hotel room. The attention to detail, from the oversized bathroom to the outdoor living spaces, made every moment feel special. What truly sets Phulay Bay apart, however, is the staff. The service is among the finest I've ever encountered. Every team member was warm, genuine, and attentive without ever feeling intrusive. Our personal butler habib anticipated our needs before we even had to ask, making the entire stay effortless and deeply personalized. The dining was exceptional throughout our stay. Every meal showcased fresh, beautifully prepared ingredients, paired with impeccable presentation and stunning ocean views. Breakfast was a daily highlight, offering an impressive selection with flawless service. More than anything, Phulay Bay offers something increasingly rare: a genuine sense of peace. Whether relaxing by the pool, enjoying the spa, or simply watching the sunset over the Andaman Sea, every experience encouraged us to slow down and appreciate the beauty around us. This isn't simply a luxury hotel—it is an experience that stays with you long after you've left. Phulay Bay perfectly embodies the Ritz-Carlton Reserve philosophy of intimate luxury, exceptional hospitality, and unforgettable moments. If you're looking for a destination that exceeds every expectation, this is it. We left already planning our return. A flawless stay and one of the finest resorts in the world”
Outstanding
10/10
Climber681589 · Family · 2026-07-15
“This was, without a doubt, the best family hotel experience we have ever had. Our villa was absolutely breathtaking, and the entire property was stunning and impeccably maintained. What truly made our stay exceptional, however, was the incredible staff. They exceeded every expectation we had. Our butler, Habib, was outstanding and made us feel like royalty from the moment we arrived. He anticipated our needs, paid incredible attention to every detail, and ensured that every aspect of our stay was seamless. From arranging our reservations and excursions to adding thoughtful personal touches throughout our vacation, his level of care and professionalism did not go unnoticed. Thanks to Habib and the rest of the staff, our family had an unforgettable experience. We cannot wait to return.”
A Perfect Birthday Celebration at Phulay Bay
10/10
tansiriviwatk · Couples · 2026-07-10
“Our stay at Phulay Bay, a Ritz-Carlton Reserve, was truly unforgettable. We stayed for one night to celebrate my boyfriend’s 40th birthday, and from the moment we arrived, we received the warmest welcome and exceptional service from every staff member we met. Everyone made us feel genuinely cared for throughout our stay. A very special thank you to Khun Anna, our private butler, who took such wonderful care of us. She was thoughtful, attentive, and made every moment feel extra special. We were also delighted to receive a complimentary room upgrade, which made our celebration even more memorable. We booked a spa treatment during our stay, and it was one of the best spa experiences we’ve ever had truly relaxing and beautifully delivered. For dinner, we dined at Lae Lay restaurant, where Chef Chris Jirawat and all staff who prepared an incredible special six-course menu for us. Every dish was beautifully presented and absolutely delicious. It was the perfect birthday celebration. and thank you all staff at restaurant who take care of us that night. We would also like to thank all the staff who surprised us with birthday cakes throughout our stay. We received three beautiful cakes, and every surprise made us feel so loved and celebrated. Thank you so, so much for your kindness and generosity. This was our second stay at Phulay Bay, and once again, it exceeded all our expectations. Thank you for creating such a magical and memorable birthday celebration. We can’t wait to come back again.”
Perfect!!!
10/10
Kangsadarn · couple · 2026-07-10
“Our stay at Phulay Bay, a Ritz-Carlton Reserve, was truly unforgettable. We stayed for one night to celebrate my boyfriend’s 40th birthday, and from the moment we arrived, we received the warmest welcome and exceptional service from every staff member we met. Everyone made us feel genuinely cared for throughout our stay. A very special thank you to Khun Anna, our private butler, who took such wonderful care of us. She was thoughtful, attentive, and made every moment feel extra special. We were also delighted to receive a complimentary room upgrade, which made our celebration even more memorable. We booked a spa treatment during our stay, and it was one of the best spa experiences we’ve ever had truly relaxing and beautifully delivered. For dinner, we dined at Lae Lay restaurant, where Chef Chris Jirawat and all staff who prepared an incredible special six-course menu for us. Every dish was beautifully presented and absolutely delicious. It was the perfect birthday celebration. and thank you all staff at restaurant who take care of us that night. We would also like to thank all the staff who surprised us with birthday cakes throughout our stay. We received three beautiful cakes, and every surprise made us feel so loved and celebrated. Thank you so, so much for your kindness and generosity. This was our second stay at Phulay Bay, and once again, it exceeded all our expectations. Thank you for creating such a magical and memorable birthday celebration. We can’t wait to come back again.”
Heartfelt Appreciation for an Unforgettable Stay at Phulay Bay
10/10
yongxuel2026 · Family · 2026-07-09
“I am writing to express our deepest gratitude for the most extraordinary family vacation we have ever had. From the very first email exchange to the final farewell, every moment surpassed our expectations. I would like to begin by thanking your reservations team, especially Khun Nichanant, for their patience, professionalism, and genuine care during our pre-arrival communication. They guided us through the upgrade process with such warmth and clarity, making us feel valued even before we set foot on your beautiful property. Their thoughtful assistance truly set the stage for a perfect stay. Our Beach Villa was absolutely stunning – impeccably clean, elegantly designed, and offering breathtaking views that we will never forget. Every detail, from the luxurious amenities to the serene outdoor space, reflected the highest standard of excellence. Above all, we wish to extend our most sincere and special thanks to our butler, Khun Sun. His warmth, attentiveness, and heartfelt hospitality made our stay truly magical. Sun greeted us with the most genuine smile and anticipated our every need with remarkable care. Whether it was arranging little surprises for our daughter or simply checking in to ensure our comfort, he made us feel like family. His dedication is a true asset to your resort. This has been, without a doubt, the best family journey we have ever experienced – filled with joy, relaxation, and precious memories that we will treasure forever. We have already decided that we will definitely return to Phulay Bay, and we will enthusiastically recommend your resort to all our friends and loved ones. Thank you, from the bottom of our hearts, for creating such a dreamlike escape for our family. We look forward to our next visit with great anticipation. With warmest regards, Yong Xue Lei and Family (Beach Villa, 7–9 July 2026)”

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Phulay Bay, a Ritz-Carlton Reserve

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Guest reviews

Food was amazing, staff were incredible. Very accomodating especially as I had recently got off crutches but still had s

WOW - magical experience! 😍

The Pearl of Asia

Incredible experience thanks to Habib (Butler)

A Spectacular Stay – True Luxury with a Soul

Was a remarkable experience!

Guest review

An Unforgettable Stay

Exceeded Every Expectation of Luxury

Absolutely love this place ❤️

Over the Top Incredible Experience

Best family trip to date!

Beyond Five Stars – Simply Extraordinary

Outstanding

A Perfect Birthday Celebration at Phulay Bay

Perfect!!!

Heartfelt Appreciation for an Unforgettable Stay at Phulay Bay

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