Recreational Amenities:: Enjoy the outdoor pool and fitness center during your stay.
Rooms & comfort
Dining Experience:: Indulge in delicious Thai cuisine at Rocky Restaurant or opt for room service.
Rooms & comfort
Convenience and Comfort:: Benefit from complimentary Wi-Fi, tour assistance, and private balconies in the air-conditioned rooms.
Book your stay at Sugar Marina Hotel - Cliffhanger - Aonang for a perfect getaway in Krabi!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Good location
At the hotel
Popular amenities
14 listed
24-hour front desk
Airport transportation - pickup (surcharge)
Breakfast available (surcharge)
Designated smoking area
Elevator
Fitness facilities
Free self parking
Free WiFi
Locally-sourced food on site (80% or more)
Luggage storage
View all amenities
Fitness & outdoors
Terrace
Getting around & access
Wheelchair accessible
Guest services
Safe-deposit box at front desk
Tours/ticket assistance
Review in focus
124 reviews
10/ 10
Very accessible to the town - really nice rooms had 2 queen beds and a lovely balcony
Didn’t need the staff much but they were always happy and friendly and room cleaned amazingly well after it got quite messy - thank you *pray*
Would recommend for staying in comfort and with good amenities close to centre of ao nang - lock it in!
Mr matthew wiliam · 2025-10-03
The guest experience
8.6out of 10 124 verified reviews
Loved most
Friendly staff
Good location
Worth knowing — Cleanliness issues
How guests scored the stay
Location9.1
Location was perfect, close to many lovely restaurants and attractions.
Service9.1
The staff were described as very friendly and excellent.
Overall Experience8.7
Overall experience aligns with the high sentiment of the reviews.
Food and Beverage8.6
Standard quality for this hotel tier.
Amenities8.6
The pool was described as lovely.
Room Quality8.6
The room was described as lovely and clean.
Value for Money8.6
Standard quality for this hotel tier.
Cleanliness7.6
There were mentions of cleanliness issues with a musty smell in the hallway.
Live guest feedback
Guest reviews
Mixed experiences
85% of 20 recent stays rated 8+
8.6124 reviews
Guest review
10/10
Mr matthew wiliam · 2025-10-03
“Very accessible to the town - really nice rooms had 2 queen beds and a lovely balcony
Didn’t need the staff much but they were always happy and friendly and room cleaned amazingly well after it got quite messy - thank you *pray*
Would recommend for staying in comfort and with good amenities close to centre of ao nang - lock it in!”
Bedbugs
2/10
Asma · 2025-09-18
“We thought the room was nice but ”
Guest review
8/10
Émilie · partner · 2025-08-15
“The room was lovely and the staff were very friendly. The hotel is located on top of a hill but very close to all attractions in Al Nang. A lot of restaurants nearby. The pool was very lovely. The hallway smelled a bit musty but it was so humid in Ao Nang so likely the cause. The room was clean and nice.”
Guest review
10/10
Tenia · friends · 2025-07-14
“Wonderful hotel with excellent staff. Location was perfect too with many lovely restaurants close by.”
Guest review
8/10
Charlotte · 2025-07-08
“Nice hotel within easy walk of Ao Nang beach. It’s on the main street leading to the beach so near lots of restaurants, bars and shops but still pretty quiet (even the rooms on the road). There are 2 nice pools and great views from the deluxe rooms in the main building. Staff were friendly and helpful. Rooms are really good size and clean”
Not bad, but not brilliant either.
8/10
barry_capetown · Friends getaway · 2025-06-30
“Well equipped rooms with all you need, but a bit small. Our room had two double beds. We used one for our suitcases, but felt that one would suffice. The breakfasts can become monotonous after a day or three, but was not bad. Pool access rooms are great to have. The guests staying from floor two upwards also use the same pools as the pool access rooms, leaving you feel less private. One moron from the second floor kept throwing his dead cigarette butts into the pools. Disgusting!! Very friendly staff members. Our stay of 5 days were well enjoyed beside the one or two issues and we can still recommend.”
Krabi 2025
10/10
cameronsJ8124RO · Friends getaway · 2025-06-20
“Really nice staff and excellent service especially from ms nui who gave us a free room upgrade upon our arrival from Phuket.”
Super friendly staff
10/10
maggiesZ228SZ · Couples · 2025-06-02
“Great service and really friendly staff especially Hunna made us feel very welcome. The room was ready before general check in time which was amazing as we could rest after our flight and go sightseeing straightaway. Very much recommended.”
Nice industrial design hotel
10/10
johnie_traveller09 · Friends getaway · 2025-05-29
“Very nice hotel, pool mountain view, good location and friendly staff especially Khun Sang, who greeted us with a big smile. At one point, she taught we were Thai, and we tried to speak the language and kind enough to speak slowly and clearly to be able to understand each other.
I highly recommend this hotel you’ve got everything you need, loads of restaurants, clinic, pharmacy and bars. Not to mention, the vibes are wholesome.”
Great hotel with amazing views
10/10
Explore18029415875 · Solo travel · 2025-05-23
“Hanna & Nui at reception were wonderful and so kinda, they helped me sort an issue I was having.
Great hotel highly recommend, everything is clean and modern, pool is wet and they have beautiful views. If you are in the area this is a great place for anyone.”
Guest review
10/10
Mahek · friends · 2025-05-15
“Veryyy good spot! Lots of restaurants near by and close to the beach. Nice and spacious room too. ”
Sugar Marina
10/10
karimkU7637ZV · Friends getaway · 2025-05-14
“A very, very, very good hotel, very comfortable, friendly staff, impeccable room cleaning, very good location close to everything (beach, shops, excursion etc.)
I highly recommend this hotel !!!!
Sugar Marina is the best hotel in ao nang !”
Guest review
8/10
Douglas · family · 2025-05-14
“Great location, pleasant and responsive staff, beautiful and easy to access pools from your door step ”
The highlght of our trip around Thailand
10/10
juffjfjfjfjfjfjfkggj · Couples · 2025-05-12
“After a few days in Bangkok it was great to swop out walking boots for sandals. The hotel staff were very inviting when we arrived . The room and the view from it both had the "Wow!" factor. A massive bed , fantastic interior design and a massive balcony to admire the view of the cliffs and sea (in the distance) . The beach and town was close enough to walk to . Its downhill going but a bit of a trek walking back after an exhausting day, so we get a tut tut back. The dining area was really smart and the decor modern and interesting. Fantastic breakfast and a brilliant choice was on offer. Loved the cashews nuts. The pools were cool at first but warmed up during the day witht the sun shine.”
Guest review
8/10
David · partner · 2025-04-16
“For the price there are better options. It wasn’t bad but I didn’t like that it was spread out over 3 buildings ”
Awesome hotel
10/10
Jennifer · 2025-04-07
“Great location, about a 13 minute walk to the beach, close to bars and restaurants but far enough away so it wasn’t noisy all day and night. Clean rooms, lots of storage space so your things aren’t laying around everywhere. Pillows were not the best, but they never are at hotels. We had a room with a pool walkout which was great for an afternoon or late night swim. Also, the view from our patio was pretty beautiful with the cliff in the background. Staff was friendly and always willing to help. Would definitely stay here again!”
Extremely Disappointing Stay – Not Recommended, Especially for Couples or Families
2/10
LikeshBhambhwani · Couples · 2025-04-06
“We stayed at Sugar Marina Cliffhanger Krabi for our babymoon and had an extremely unpleasant experience that left us feeling unsafe, stressed, and completely let down. Despite clearly informing the hotel in advance that we were a pregnant couple celebrating a special occasion, not a single basic expectation was met.
From the moment we arrived, the lack of hospitality was glaring. There was no bellboy to assist us with our luggage—even though the entrance involved a slope that was particularly difficult to navigate while carrying bags. We had to manage everything ourselves with zero support from the hotel staff.
The property also felt completely unsafe. There was no visible security presence. On one of the nights, we were woken up around 3 AM by loud, aggressive neighbors who were banging doors and shouting. We felt extremely vulnerable and disturbed. We immediately tried to contact the reception, but no one answered the phone—multiple times. When we reported this the next morning, not only was the staff dismissive and rude, but instead of showing any empathy or taking responsibility, they had the audacity to ask us to check out, despite us being willing to pay extra for a late check-out to catch up on sleep.
The room itself was in poor condition. The charger sockets didn’t work, making it difficult to charge our phones or devices. The toilet seat was broken, which is unacceptable in any hotel, let alone one that claims to cater to tourists.
Throughout our stay, there was absolutely no assistance or sense of hospitality from the staff. Their behavior ranged from indifferent to downright unkind. For a property that markets itself as a holiday destination, it lacked every element of care, safety, and basic service.
We were hoping for a relaxing, memorable stay—but this experience was the complete opposite. I would strongly advise against staying at this hotel, especially for couples, families, or anyone expecting even the bare minimum in terms of service and safety. There are far better options in Krabi that actually care about their guests.”
Great Hotel
10/10
Tracey_Burke · Couples · 2025-04-02
“I loved this hotel, i was a bit worried before arriving as some of the reviews were not good but i can safely say i had a great experience here and would go back in the morning. We stayed here for two weeks and loved every minute of it. Beds were very comfortable, rooms were nice a spacious, we always got sunbeds by the pool and the staff so friendly and accommodating. Location was great as well, 10 minute walk from the beach.”
Good central location. Clean and comfortable
6/10
Cherilyn · 2025-03-30
“Stay was good and comfortable. Room was clean and comfortable. It was inconvenient having to walk up to a lobby not in the building. Staff was helpful with contacting excursions regarding pick up. Maid service was honest as i left my wallet out by mistake and it was still there. It was a good central location. 15 min walk to beach. I would stay again.”
Would recommend!
8/10
937tashh · Couples · 2025-03-16
“Really nice hotel, hidden just off the busy street.
Really nice hotel room, large and spacious. Very clean and the staff are very attentive.
Don’t let the small hill put you off, there are steps if you don’t fancy the steep slope
We loved the location and the use of both pools”
