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Patong

Grand Mercure Phuket Patong

1 Soi Ratuthit 200 Pi 2 Road, Patong, 83150

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa and Recreational Amenities

    Indulge in massages, body treatments, and facials at the spa, or enjoy 3 outdoor pools, a waterslide, and a steam room.

  • Fine Dining and Entertainment Options

    Dine at Bubbles Restaurant with a pool view, savor 24-hour room service, and unwind at the bar/lounge or poolside bar.

  • Convenience and Comfort

    With complimentary Wi-Fi, a business center, and limo service, plus deep soaking tubs and rainfall showerheads in every room, your stay at Grand Mercure Phuket Patong will be unforgettable.

Book now for a memorable experience at Grand Mercure Phuket Patong, where luxury and convenience meet.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Excellent amenities

At the hotel

Popular amenities

84 listed
  • 24-hour front desk
  • Airport transportation - pickup (surcharge)
  • Arcade/game room
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Ballroom
  • Banquet hall
  • Beach towels
  • Billiards or pool table
  • Biodegradable/compostable stirrers
View all amenities

Pools & wellness

  • Full-service spa
  • Pool sun loungers
  • Pool umbrellas
  • Steam room

Dining & drinks

  • Breakfast available (surcharge)
  • Comprehensive food waste policy
  • Locally-sourced food on site (80% or more)
  • Organic food
  • Reusable tableware only
  • Snack bar/deli
  • Vegetarian breakfast available

Fitness & outdoors

  • Comprehensive recycling policy
  • Fitness facilities
  • Garden
  • Golf lessons available nearby
  • Golfing nearby
  • Grey water recycling system
  • Rooftop terrace
  • Terrace
  • Vegetable garden

Rooms & comfort

  • Change of towels (on request)

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Multilingual staff

Getting around & access

  • Elevator
  • Free area shuttle
  • Free self parking
  • Free shopping center shuttle
  • Parking (limited spaces)
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking

Guest services

  • Boat tours nearby
  • Concierge service
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Meeting rooms
  • Safe-deposit box at front desk
  • Supervised childcare/activities
  • Tours/ticket assistance

Services & essentials

  • Braille or raised signage
  • Change of bed sheets (on request)
  • Computer station
  • Conference space
  • Designated smoking area
  • Eco-friendly toiletries
  • Energy-saving switches
  • Free newspapers in lobby
  • Free WiFi
  • Gift shops or newsstand
  • Grocery/convenience store
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • LED light bulbs
  • Library
  • Limo or town car service available
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Parasailing nearby
  • Picnic area
  • Playground on site
  • Porter/bellhop
  • Reusable cups only
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Showcase for local artists
  • Snorkeling nearby
  • Sustainability/community reinvestment (10% revenue or more)
  • Vegan menu options available
  • Vegetarian menu options available
  • Water skiing nearby
  • Water-efficient showers only
  • Waterslide
  • Well-lit path to entrance

Review in focus

140 reviews
10/ 10
Yes everything was just perfect
Anand · 2025-10-11

The guest experience

8.8out of 10
140 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Excellent amenities

Worth knowing — Rooms feeling dated · Breakfast layout issues · Laundry costs

How guests scored the stay

  • Service9.3

    Staff were amazing and very helpful, providing great support during a guest's illness.

  • Location9.3

    Great location just a short walk from the beach and night markets.

  • Amenities9.1

    Facilities include a great pool and a convenient coffee shop.

  • Overall Experience9.1

    Returning guests reflected a positive overall experience despite some drawbacks.

  • Food and Beverage8.8

    Good food variety but breakfast layout caused congestion and chaos.

  • Cleanliness8.6

    Standard quality for this hotel tier.

  • Room Quality8.3

    Rooms felt dated and worn; more like a 4-star experience rather than 5-star.

  • Value for Money8.3

    Overall disappointing for the price and reputation compared to the expected experience.

Live guest feedback

Guest reviews

Consistent

80% of 20 recent stays rated 8+

8.8140 reviews
  • Guest review

    10/10

    Anand · 2025-10-11

    “Yes everything was just perfect”

  • Guest review

    10/10

    mario · family · 2025-10-10

    “The bad thing about this hotel is you don't want yo leave. Simply superb. Breakfast buffet was great. Only negative was pizza at night time was not as good as daytime one.”

  • Guest review

    10/10

    Kiana · 2025-10-02

    “I had a wonderful experience at the Grand Mercure Hotel. It is in a great area close to everything and the accommodations were great. It was clean, safe, they provide a delicious buffet breakfast and even decorated my room for my birthday without me asking. All around great service. Also check-in was very smooth thanks to Alvin. If staying in Phuket this is a great choice. ”

  • Guest review

    10/10

    Syed Akif · 2025-10-01

    “The breakfast was good. Staff and customer service was excellent. I requested for a pool access room. Got it for last two days out of seven days but was reached by staff that there is an issue with the pool access room and to ensure my satisfaction they offered free upgrade to a Villa with private pool and it was amazing. The breakfast basket at the pool i requested was simply amazing. Overall, it was a great experience. Check out time is 12:00 which is good and upon request they complimentary extended the checkout time to 2:00 pm. So, a great experience overall. ”

  • Guest review

    10/10

    Paul Robert · family with children · 2025-09-16

    “As returning guests, the wonderful staff, great facilities and amazing food options have made this hotel the only place we will stay in Patong. ”

  • Guest review

    10/10

    John Charles · 2025-08-30

    “It was great ”

  • Guest review

    6/10

    Verified traveler · 2025-08-24

    “Breakfast was not tasty Adult Pool was not more than ok Kids enjoy the kids pool ”

  • Guest review

    10/10

    Elizabeth · 2025-08-21

    “I can not recommend this hotel enough. Great location but enough removed from main strip that its quiet. 7 min walk to beach, 10 min walk to night markets and shopping centres. Staff were also amazing. I fell ill and they were great and assisted and catered to my requirements. ”

  • Guest review

    8/10

    Emily Mary · 2025-08-15

    “Safe, friendly peoperty. Would have liked more certainty about timing of room cleanings - was any time between 11am and 4pm which made it hard to plan when to go back and chill”

  • Guest review

    10/10

    Daniel · 2025-08-13

    “Definitely include the breakfast if you're going to stay here. The pool is excellent and the staff are very helpful. Its also convenient to have a coffee shop in the hotel. There are lots of bars and restaurants withing walking distance and the beach is also a 5 minute walk. ”

  • Guest review

    10/10

    Mia · family · 2025-08-10

    “Beautiful property and wonderful service”

  • Guest review

    6/10

    Natasha · family · 2025-08-10

    “Not the 5-Star Experience Expected. Despite its rating, the hotel feels dated and more like a 4-star. Rooms and finishes look worn and the facilities felt underwhelming. The breakfast layout is poorly designed, causing congestion and chaos, with some guests behaving rudely toward staff. Positives: good food variety, great location, attentive staff, multiple smoking areas, and pleasant decor. Overall, disappointing for the price and reputation.”

  • Guest review

    10/10

    Claudia · family · 2025-08-10

    “This was our 2nd time staying at the Grand Mercure and it didn't disappoint! Comfortable bed, great proximity to Walking street, clean facilities, friendly staff and an amazing breakfast buffet. The only thing that I would recommend for lady travelers is to get a travel light that you can clip on the mirror so you can see to do your makeup as the lighting is very dim (mood lighting only). ”

  • Guest review

    10/10

    Luke Andrew · family · 2025-07-20

    “We had a truly wonderful expwrience while staying here. Everything was well thoughtout and the staff made it very welcoming. The only draw back would be is to have your laundry done somewhere else, ro expensive to have to done by the hotel.”

  • Guest review

    10/10

    Angus Davyd · family · 2025-07-12

    “Great location, very friendly staff. Rooms have everything ”

  • Guest review

    6/10

    Helen · partner · 2025-07-03

    “We had a pool access room. Room was very small and dark. Smelt damp. Not worth the price we paid”

  • Guest review

    6/10

    Cathy · partner · 2025-07-02

    “The staff were lovely, friendly and helpful and were the best part of the stay. Issues with maintenance re railing on pool & shower issues with bursts of hot/ cold. Rooms were clean but minimal shelves to place clothing into and the lighting in the rooms were minimal making it harder to see at night”

  • Guest review

    10/10

    raine · family · 2025-06-27

    “All staff were extremely friendly and helpful . A very pleasant and comfortable stay. The bathrooms could do with more lighting,but everything else was superb.”

  • Guest review

    8/10

    xiangyu · 2025-06-24

    “We stayed from May 26 to May 30, 2025. When we checked out on May 30, we were asked to wait for 5-10 minutes and staff would checked the room. I guessed that is standard practice of this hotel and I did not have any problem with this. After the staff checked the room, we were told everything is fine. We were good to go. The deposit 3000 Baht will be refunded in 2 weeks. I wrote an email to H8109@accor.com (the only email I would find) on June 21, 2025, no response. I have not received the refund yet. ”

  • Guest review

    10/10

    Miguel A · 2025-06-20

    “Hotel was great. Staff is so kind and awesome. Hotel is in walking distance to almost everything. Definitely will come back and stay again ”

View all guest reviews

Hotel info and reviews come from third-party sources.