Indulge in massages, facials, and relaxation at our full-service spa. Enjoy our outdoor pool, sauna, and fitness center.
All-Inclusive Experience
Benefit from our all-inclusive rates covering meals and beverages at our dining establishments. Treat yourself to local and international cuisine at Coffee House and unwind with drinks at the bar or poolside.
Convenient Location and Services
Stay comfortably in our air-conditioned rooms with modern amenities. Take advantage of our business center, concierge services, and airport shuttle for a hassle-free stay.
Experience a beach getaway at Novotel Phuket Resort. Book now for a rejuvenating escape near Patong Beach.
✦HAPPI HIGHLIGHTS
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Friendly, attentive staff (many named)
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Great sea views and sunsets
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Peaceful location yet close to Patong Beach
At the hotel
Popular amenities
65 listed
24-hour front desk
Airport transportation - pickup (surcharge)
At least 80% of all lighting comes from LEDs
Ballroom
Banquet hall
Beach towels
Biodegradable/compostable stirrers
Breakfast available (surcharge)
Bulk dispenser for toiletries
Change of bed sheets (on request)
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Pool umbrellas
Sauna
Dining & drinks
Comprehensive food waste policy
Locally-sourced food on site (80% or more)
Organic food
Reusable tableware only
Vegetarian breakfast available
Fitness & outdoors
Comprehensive recycling policy
Fitness facilities
Garden
Grey water recycling system
Recycling
Terrace
Vegetable garden
Rooms & comfort
Change of towels (on request)
Safety & cleanliness
Eco-friendly cleaning products provided
Smoke-free property
Getting around & access
Elevator
Free self parking
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Children's games
Children's toys
Concierge service
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Conference space
Eco-friendly toiletries
Energy-saving switches
Free WiFi
Housekeeping on request
Humane animal treatment
Kayaking nearby
LED light bulbs
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Parasailing nearby
Playground on site
Porter/bellhop
Rafting nearby
Reusable cups only
Sailing nearby
Showcase for local artists
Surfing/bodyboarding nearby
Sustainability/community reinvestment (10% revenue or more)
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Review in focus
239 reviews
10/ 10
We had a wonderful stay at Novotel Phuket Resort in Patong Beach and were very happy with the overall experience.
The location is excellent – close to the beach and the main services in Patong, yet the hotel itself is in a peaceful area without the typical nightlife noise. This made it easy to enjoy both the lively atmosphere of Patong and relaxing moments at the hotel.
Our room had a fantastic sea view and we were able to enjoy beautiful sunsets over the ocean, which made the stay even more memorable.
One of the highlights was the extremely friendly and helpful staff. Everyone we met was welcoming and attentive, which made our stay feel very comfortable.
The hotel was also very clean and well maintained. The buildings are not brand new, but they are definitely not in poor condition either and everything felt properly maintained and taken care of.
We especially appreciated the breakfast, which offered a good variety and a great way to start the day. Another positive detail was that smoking was not allowed everywhere, which helped keep the environment pleasant for all guests.
A very convenient service was the transportation between the hotel and the shopping mall area. The shuttle runs both from the bottom of the hill up to the hotel and back down again, which made moving around very easy and convenient.
If there is one small improvement point, the sound insulation in the rooms could be a bit better. However, this did not significantly affect our stay.
We would definitely stay here again.
As a suggestion, it could also be nice if the hotel occasionally organized some local cultural program or entertainment for guests, for example once a week.
Overall, Novotel Phuket Resort is a great place to stay in Patong Beach and we would happily return.
Pete123_123 · Couples · 2026-04-10
The guest experience
9.0out of 10 239 verified reviews
Loved most
Friendly, attentive staff (many named)
Great sea views and sunsets
Peaceful location yet close to Patong Beach
Clean, comfortable and well-maintained rooms
Good breakfast variety
Kids-friendly facilities and caring Kids World team
Worth knowing — Occasional poor service / late housekeeping reported · Extra bed prepared very late in one case · Sound insulation in rooms could be improved · Perceived poor value for money noted in one review
How guests scored the stay
Overall Experience10.0
Majority of reviews describe the stay as wonderful/amazing with guests expressing they would definitely return — very high overall satisfaction.
Location9.5
Described as excellent — close to Patong Beach and main services while being in a peaceful area away from nightlife noise; location praised as 'perfect' in multiple reviews.
Amenities9.3
Good range of amenities mentioned: Kids World team praised, open family-friendly spaces, convenient shuttle service to shopping areas and generally positive remarks about facilities.
Cleanliness9.2
Multiple reviews explicitly mention the hotel was very clean and well maintained; buildings not brand new but properly cared for.
Room Quality9.0
Rooms noted as clean, comfortable, well-maintained with fantastic sea views and memorable sunsets; minor note about sound insulation could be improved.
Food and Beverage9.0
Breakfast singled out as a highlight with good variety; meals referenced positively in reviews, supporting a strong rating.
Service8.5
Overall staff repeatedly praised by name for friendliness and helpfulness, but one review reported poor service (late housekeeping and delayed extra bed), lowering the score slightly.
Value for Money7.5
One strong negative comment stating service did not match 4-star rates and value for money was poor; otherwise few explicit mentions, so score reduced to reflect that complaint.
Live guest feedback
Guest reviews
Mixed experiences
90% of 20 recent stays rated 8+
9.0239 reviews
Excellent stay in Patong – peaceful, clean and great service with sea views
10/10
Pete123_123 · Couples · 2026-04-10
“We had a wonderful stay at Novotel Phuket Resort in Patong Beach and were very happy with the overall experience.
The location is excellent – close to the beach and the main services in Patong, yet the hotel itself is in a peaceful area without the typical nightlife noise. This made it easy to enjoy both the lively atmosphere of Patong and relaxing moments at the hotel.
Our room had a fantastic sea view and we were able to enjoy beautiful sunsets over the ocean, which made the stay even more memorable.
One of the highlights was the extremely friendly and helpful staff. Everyone we met was welcoming and attentive, which made our stay feel very comfortable.
The hotel was also very clean and well maintained. The buildings are not brand new, but they are definitely not in poor condition either and everything felt properly maintained and taken care of.
We especially appreciated the breakfast, which offered a good variety and a great way to start the day. Another positive detail was that smoking was not allowed everywhere, which helped keep the environment pleasant for all guests.
A very convenient service was the transportation between the hotel and the shopping mall area. The shuttle runs both from the bottom of the hill up to the hotel and back down again, which made moving around very easy and convenient.
If there is one small improvement point, the sound insulation in the rooms could be a bit better. However, this did not significantly affect our stay.
We would definitely stay here again.
As a suggestion, it could also be nice if the hotel occasionally organized some local cultural program or entertainment for guests, for example once a week.
Overall, Novotel Phuket Resort is a great place to stay in Patong Beach and we would happily return.”
Poor quality service!
4/10
C2113TMdanielm · Family · 2026-04-04
“Service is very poor for the price charged. We had to wait until 11:30 PM for our son’s bed to be prepared, and housekeeping didn’t clean the room until 5 PM, which is far from acceptable.
If a hotel wants to charge 4-star rates, it should also provide 4-star service. Unfortunately, this was not our experience.
Sadly, I would not recommend this hotel, and we will not be returning with our family.”
Amazing experience
10/10
gurpreetsE300PS · Family · 2026-04-03
“It was an amazing experience . The staff and service was amazing especially garfew and fon they both served us very well .”
Wonderful Stay!
10/10
angelabP8184AK · Family · 2026-04-02
“Had a wonderful stay! The room was clean, comfortable, and well-maintained. Staff Den was especially friendly and helpful, and the location was perfect. Would definitely stay here again and highly recommend!”
Family feedback
10/10
noort864 · Family · 2026-04-01
“We had a wonderful stay at Novotel Resort 🌿✨
The open spaces are absolutely beautiful and perfect for families — our kids loved running around and enjoying the fresh, relaxing environment. The views are stunning and truly add to the whole experience.
A special mention to the Kids World team — especially few,run,Opal and Cream — who were incredibly warm, caring, and friendly with the children. Their kindness made a big difference, and the kids felt so comfortable and happy.
Overall, a very kids-friendly hotel with a welcoming atmosphere. Our little ones had an amazing time, and so did we ❤️ Highly recommended for families!”
Very comfortable stay
10/10
667sanchitak · Family · 2026-03-27
“Very good experience.
Thank to Au, Kwang, Few, Chet, Nim and Tum”
AWESOME EXPERIENCE
10/10
Go23693446418 · Family · 2026-03-17
“Good Staff Like AU, GUN & GERFEW it’s a beautiful luxury resort for holiday vacation with great meals and location”
😍
10/10
Wander46984995700 · Family · 2026-03-09
“Excellence team we very enjoyed”
Parn and Novotel the best
10/10
904euclidess · Couples · 2026-03-09
“Perfect place! Parn was really nice guy! Very welcoming!”
Fun and Well-Organized Activities
8/10
FarAway01112681725 · Family · 2026-02-27
“The entertainment team, led by Tok, provides a fun and varied program. The kids party is especially highly recommended! Beat and Four did a fantastic job and guided the children wonderfully through all the games. They were enthusiastic and engaged, making sure everyone could join in and had a great time.
There were also always tasty drinks and snacks available for the kids, which made it even more enjoyable.”
Nice place recommend
10/10
Jules_wanderlust · Solo travel · 2026-02-25
“Great Place, don't walk up there is an elevator. Found it perfect distance between hustle but still close enough to walk”
Incredible stay. Highly recommend
10/10
dianaoW7527UN · Couples · 2026-02-18
“Incredible experience. Hotel was phenomenal. Staff was amazing and super helpful. Always on hand when needing a lift or anything. Highly recommend the stay.”
Happy 28th Wedding Anniversary Trip
10/10
tuntunu2018 · Couples · 2026-02-15
“I stayed there on February 3-8 for 3 nights at pool access room 701. Actually pool access rooms three were not fully sea view which covered with tennis court wall and bamboo trees.But nice architectural design idea which attached with pool access changed to valuable favorite rooms for guests.
It was amazing staying at prime location and got warm hospitality .
All staff were helpful. Room was spotless clean and comfy as well.
Daily breakfast and afternoon tea time service were excellent and perfect.
Shuttle service to shopping center was great service. Drivers were very friendly and helpful. Lobby and entrance gate shuttle service was great and comfortable as well.
I would like to advise you that between building 6&7 steps need to replace as wheelchair access small slope .It would be more comfortable for wheelchair access guests and all luggage carrying .
During my stay, I unfortunately found floating one black sock at near my pool access area.It was flying debris from other guest rooms . And then some guests unfollowed the dining room dress code. I saw one person with bare feet and wearing only short pant at breakfast time. Someone brought cake and snacks plate to swimming pool near V-lounge as well.
Overall experience was awesome and my pre 28th wedding anniversary trip was amazing.”
I really liked it.
10/10
Relax55820279262 · Family · 2026-02-14
“We went for 12 days and liked everything. The staff was very friendly. Special thanks to the staff at Pang, Beat, Nando, Bank, and Four.See you later.
Demid and Danil.😊”
A magnificent experience that will remain etched in my memory.
10/10
Damienviviani99 · Solo travel · 2026-02-11
“I wanted to express my sincere gratitude for the warm welcome I received at the hotel pool.
The entire team was absolutely wonderful to me: always smiling, attentive, available, and incredibly kind. It truly made my stay even more enjoyable. Their genuine care and professionalism made all the difference.
Thank you for your good humor, patience, and warm welcome. It was a real pleasure to spend time at the pool thanks to you.
I look forward to returning soon.
Thanks : Pang, Beat, Bank, Four, Nando, Tok”
Disappointed by the stay
4/10
739v_roniquet · Family · 2026-02-10
“This hotel is an ecological disaster. There are about 10 light switches in the room for 12 light bulbs. The sun beats down on the windows, and you have to keep the curtains closed all day. The superior room overlooked crumbling tennis courts. The chairs on the terrace were dirty.
In a soup I ate at the restaurant, the price tag was still stuck to a piece of paper. This makes you wonder: are the vegetables even properly cleaned?
As a guest, I was treated like a thief. While I was sick, I ordered plain rice from room service and had to pay the four-dollar bill immediately.
It's a shame; I had fond memories of my first stay at the Novotel Phuket resort. That won't be the case this time.”
Great Hotel
10/10
W6308MMinfo · Family · 2026-01-13
“Great Hotel, very happy with the room and service from the staff, breakfest was great. Could not fault anything with our stay.”
One of the best Hotels in Patong
10/10
912marceln · Couples · 2026-01-10
“Very nice Hotel, nice view over Patong, nice pools, very friendly staff. Get abnice upgrade.
They have free shuttle to Patong Jungceylon. Will come back again.”
Happy New Year 🎊
10/10
Explore24493364852 · Friends getaway · 2026-01-08
“We have a beautiful new year night. It’s my first time of our experience here. I love the casino team, color and atmosphere. So cool ❤️ Thank you the team at 360 the video was so cute 🥰 Thank you Frankie to invite us this night. If I have an opportunity to come back. I’ll be there next year for sure. By the way, I also love music 🎶 for the whole night.”
Phuket Choose
10/10
211samets · Family · 2026-01-07
“We stayed for 8 nights and 9 days at Novotel Phuket Resort and had an amazing experience. The location is ideal—close to Patong Beach with stunning views, especially at sunset. Rooms were clean, spacious, and very comfortable for families. The pools are well-maintained, and the kids’ pool was a big plus. Breakfast was varied and delicious, with both local and international dishes.
The staff were sooo friendly, helpful, and made us feel welcome throughout our stay. Their attention to detail and care for children was outstanding. Overall, a fantastic choice for families and couples. Highly recommended—we would definitely come back!”
