Enjoy the outdoor pool and fitness center during your stay at The Sanctuary Resort Pattaya, BW Signature Collection.
Dining Experience
Indulge in a variety of dining options, from Oceana Restaurant to 24-hour room service and a bar/lounge, ensuring a culinary delight throughout your stay.
Convenience and Comfort
Relax in one of the 165 air-conditioned rooms with private balconies, complimentary Wi-Fi, and cable programming. Featured amenities include a business center, concierge services, and free self-parking.
Explore the vibrant attractions nearby, such as Dongtan Beach and Walking Street, making The Sanctuary Resort Pattaya an ideal choice for your next getaway.
✦HAPPI HIGHLIGHTS
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Helpful staff
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Clean facilities
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Good location
At the hotel
Popular amenities
21 listed
24-hour front desk
Accessible shuttle
Banquet hall
Breakfast available (surcharge)
Change of bed sheets (on request)
Change of towels (on request)
Concierge service
Covered parking
Designated smoking area
Elevator
View all amenities
Pools & wellness
Pool sun loungers
Dining & drinks
Snack bar/deli
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Wheelchair-accessible fitness center
Getting around & access
Free long-term parking
Free self parking
No accessible shuttle
Guest services
Luggage storage
Safe-deposit box at front desk
Services & essentials
Free WiFi
Review in focus
67 reviews
8/ 10
Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.
Gary · 2025-10-11
The guest experience
8.2out of 10 67 verified reviews
Loved most
Helpful staff
Clean facilities
Good location
Worth knowing — Outdated rooms · Pool availability issues · Value concerns
How guests scored the stay
Service9.2
Staff were repeatedly described as very helpful and accommodating.
Location8.7
The hotel is conveniently located near the beach and local amenities.
Food and Beverage8.7
Breakfast offerings were unique as mentioned but not enough detailed feedback to adjust higher.
Overall Experience8.4
Overall a positive experience despite some shortcomings, with guests expressing willingness to return.
Amenities8.2
The pool and beach access were mentioned positively, though some amenities were considered lacking.
Cleanliness7.7
While many reviews praised the cleanliness, some mentioned issues in the room such as mold and outdated conditions.
Value for Money7.6
Some reviews suggested that comparable value might be found elsewhere, implying the hotel may not offer the best value.
Room Quality7.2
Some rooms were noted as outdated and in poor condition, with issues like moisture and mold.
Live guest feedback
Guest reviews
Mixed experiences
65% of 20 recent stays rated 8+
8.267 reviews
Guest review
8/10
Gary · 2025-10-11
“Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.”
Guest review
10/10
Michael · 2025-10-08
“Extremely clean and staff were 110% helpful all around.”
Guest review
6/10
Louis · 2025-10-06
“The staff are great, as it usually is all over Thailand, but that hotel is showing its age and the location is good but not great.
For the same dollar value you could maybe get more or the same for less ”
Guest review
10/10
Terry · partner · 2025-09-26
“We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again . ”
“Location is fine , close to walking distance .
The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .”
Guest review
2/10
John · family with children · 2025-07-19
“Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.”
Guest review
10/10
Nakream · 2025-07-01
“Great Staff friendly and professional ”
Overall nice
8/10
PRITESH · 2025-05-03
“Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area
Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too”
Ok
8/10
Sven · 2025-04-29
“Okey hotel in the upper class. Bad Wi-Fi in room….”
Guest review
10/10
Jean · partner · 2025-04-19
“Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.”
Guest review
10/10
Alison · friends · 2025-04-09
“Great property ”
Guest review
10/10
David · 2025-04-03
“Staff was great and room was awesome ”
Guest review
4/10
Gary · 2025-03-22
“Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable ”
Comfortable relaxing hotel
10/10
Peter · 2025-03-21
“The staff are super kind, polite and professional. They MAKE the visit.”
good experience
10/10
Traveler09598218185 · Business · 2025-03-19
“Even before my stay, I’m impressed by this hotel’s excellent service. The staff is responsive and welcoming, making the booking process smooth. The hotel looks stunning, with great amenities and a warm atmosphere. I’m excited to experience their hospitality firsthand and will update my review after my visit. Highly recommended!”
Guest review
8/10
CHIN-HSI · family · 2025-03-04
“Nice service !”
Guest review
6/10
Kine · 2025-03-01
“Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.”
Guest review
6/10
Peter · family · 2025-02-25
“This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do. ”
